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Help please! Computer affected! Cannot run any anti-virus [Sol

antivirus

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#16
Essexboy

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To the desktop first, it should then register that a USB is inserted and commence preparing the USB as a boot device
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#17
solesister

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Thank you! I save it to the desktop. but the downloading has been taking so long and extremely slow, 303/607MB, 50 min left. Looks like I have to leave it downloading for the night.

drweb-livedisk-900-usb.exe, I hope it is the right one. 


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#18
Essexboy

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That is the one... It will run a scan whilst windows is inoperative, that way I hope we can locate the miscreant  


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#19
solesister

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Thanks for your precious time teacher! Really appreciate! Sweet dreams. :)


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#20
Essexboy

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Alas 'tis still daytime here :)


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#21
solesister

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Great teacher! Found it! Trojan!!!
I am getting exited!!! :)
Nasty Trojan!

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Edited by solesister, 03 October 2015 - 01:41 AM.

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#22
Essexboy

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OK once you have rebooted to normal windows let me know how the computer is behaving
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#23
solesister

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It has been scanning over 24 hours. Seems there is not an ending. :)
Was showing 2 hour remaining last night. Now the remaining hour increased. :)

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#24
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Well I guess the upside is that you will know that every single file on your computer has been tested...

 

Although looking at what it has found so far none of that would stop the use of an Antivirus programme

 

We have two options now.. 

 

First we can repair your Windows 7 installation :

 

For this you will need the Windows 7 CD

 

Second we can upgrade your Windows 7 to Windows 10 for free :

 

For this you will need a 4GB USB and another computer to download it to https://www.microsof...nload/windows10

 

 

 

Which option would you like ?


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#25
solesister

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Final completed scanning. But no report log. I attached the photo.
Now McAfee is runinng.

I select option B --- upgrade to windows 10. I am glad that I have choice. Thanks! :)

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Edited by solesister, 06 October 2015 - 05:49 AM.

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#26
solesister

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Good day teacher!
It took 10 hour for McAfee to complete a full run. No issue is found. I attached the screen shoot.

I created a clean Windows 10 installation media USB from other PC.
But when reboot the problem PC with the USB, the computer start verification process, and has been taking 2 hours.

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Edited by solesister, 05 October 2015 - 06:51 AM.

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#27
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Ok that black and white writing screen is windows checking the hard drive as it noticed some errors

OK let me know at what stage you are and I will be here to hold your hand :)
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#28
solesister

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Thank you dear teacher! McAfee is working again and Window 10 has been upgraded. Does Dr Web Cureit suit any situation where computers infected by virus? Looks like it is an awesome tool!
And you are an awesome teacher! :D

Thanks for your supportive hand reaching from UK to Australia. You never knew you have cheered me up from my really distressing life.

Can I ask you more advice regarding Office Excel 2007? Every time I open Excel, it always takes 10 minutes to go through configuration progress. There is no problem with Office Word though.

I have been online searching for solution, but no result. Looks like I must uninstall Microsoft Office and reinstall it. But I do not know the product ID and have to put up with the long time configuration progress.

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Edited by solesister, 06 October 2015 - 05:57 AM.

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#29
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Glad all is well(ish) :)

OK lets look at Excel next

Locate the setup file involved in this mess: go to the following location :

C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\Office Setup Controller

Next, simply rename SETUP.EXE. to NOSETUP.exe

If that doesn't work I may need to craft a registry fix

Dr.Web is a tool that I tend to use if I can not see the reason for something happening, as it works outside of windows and checks every single file


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#30
solesister

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Super teacher! You rock! :).
No more configuration progress when start Excel, still shows the warning window that with stdole32.tlb though.

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