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#16
Ztruker

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Ah! My apologies. I see that in post #3 you did mention that you had W7 Ultimate installed.

I have a feeling that is the problem as to why your upgrade to Windows 10 is not activating. You had Windows 7 Ultimate installed then upgraded to Windows 10 Pro. Ultimate and Pro are not the same Windows Editions. I do believe they have to be the same Editions.

 

Pro is the correct upgrade version from Ultimate as there is no Ultimate for Windows 10.

 

Was the copy of Win 7 Ultimate activated before upgrading to Win 10? If not then it will ask you for a key.


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#17
DonnaB

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Pro is the correct upgrade version from Ultimate as there is no Ultimate for Windows 10.

I did not know that! Thank you for pointing that out, Ztruker. :)
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#18
Soumyadeep

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Yes Ztruker, windows 7 ultimate was activated before upgrading to windows 10 pro
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#19
Soumyadeep

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Hi SleepyDude,

It is a laptop. Dell inspiron. Configurations: i3 processor, 64 bit, ram 6 GB. I have attached with this the report that you wanted. I tried to copy it but it was showing some error. It was showing that same exception. So this is a snapshot of it.

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#20
SleepyDude

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Hi,

 

Hi SleepyDude,

It is a laptop. Dell inspiron. Configurations: i3 processor, 64 bit, ram 6 GB. I have attached with this the report that you wanted. I tried to copy it but it was showing some error. It was showing that same exception. So this is a snapshot of it.

 

Can you post the exact model please?

 

The image isn't good because it doesn't show all the info, to access the full report I need you to press the Copy button so the report gets copied to the Clipboard then access your topic here, start a reply and press CTRL+V to add the report to your reply.


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#21
Soumyadeep

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Hello SleepyDude.

 

Here is the report

Validation info:

Validation status: Validation unsupported OS
Validation code: 6
Product Key: *****-*****-C97JM-9MPGT-3V66T
Product key Hash: gmNDbvZQji7KOiUWbAAATBm+IY8=
Product ID: 00330-80000-00000-AA459
Product ID Type: 0 - Unknown
Windows OS version: N/A, hr=0x8007007a
ID: {B3B0E64D-058D-4C27-B38F-E01F6EF6E735}(3)
Administrator: Yes
TestCab: 0x0
LegitcheckControl: N/A, hr= 0x80070002
Signed By: N/A, hr= 0x80070002
Product Name: Windows 10 Pro
Architecure and Build: 0x00000009 10240.th1.150819-1946
TTS Error: N/A

Validation Diagnostic:

Resolution Error: N/A


Edited by Soumyadeep, 02 October 2015 - 12:54 AM.

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#22
dbreeze

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MGAdiag does not cover Win10 due to the licensing scheme used.  You can run an Admin level command prompt and enter slmgr -dlv. This will only produce a pop up window with the relevent information so please post a screen shot.


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#23
SleepyDude

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Sorry.

 

Wrong topic...


Edited by SleepyDude, 03 October 2015 - 10:02 AM.

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#24
Soumyadeep

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Hi dbreeze,

Just have a look at the snapshot... I did what you told me to do.

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#25
Soumyadeep

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What shall I do now?? How can I solve the problem??


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#26
SleepyDude

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Hi,

 

What shall I do now?? How can I solve the problem??

 

If you have the Windows 7 Ultimate key and prove of purchase then you should contact Microsoft and ask for help to activate Windows 10 Pro.

 

AFAIK they provide free support for Windows 10 users with problems upgrading.


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