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CPU and RAM running at 100% Can't do anything within Windows


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#31
rockitout

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That's good.  I deleted the restore points.  I really think we need to figure out this permissions thing though.  I tried to delete the c:\FRST directory and it gave me the same error:  "Folder access denied.  You need permission to perform this action. You require permission from Administrators to make changes to this folder." No matter what I do, it won't let me delete it or some other folder/files.


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#32
RKinner

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See if you can take ownership of the folder:

 

http://winaero.com/b...-in-windows-10/


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#33
rockitout

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I tried both suggestions on that page and now I get pretty much the same error when I try to delete the folder.  Except this time it says "You require permission from CHRISTIANDESKPC\Christian to make changes to this folder"  This is very frustrating as you can imagine.


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#34
RKinner

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Suspect you didn't give yourself Full Control after taking ownership.  Go back in and select Properties, Security then your login and make sure it has Full Control.


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#35
rockitout

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It says I have ownership and full control.


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#36
RKinner

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Check the sub folders


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#37
rockitout

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The sub folders give an error when I try to change permissions too.


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#38
RKinner

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I see some of my colleagues are using delfix to remove their tools.  Let's see if it will work for you:

 

http://www.bleepingc...ownload/delfix/

 

 

You have to be careful that you get the correct Download button.  It's the Green one that says:

 

Download Now @ BleepingComputer

 

Right click and Run As Admin.

 

Just check the second option: Remove Disinfection Tools then Run.


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#39
rockitout

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everything appears to be back to normal now.  I followed your latest instructions.  I am able to delete the folders that I want and I was unable to uninstall AVG and install Avira with no problem.  I want to thank you for your time and help through this.  Thank you very much.  Let me know if there is anything else I need to to do before you close this thread.  -Nate


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