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startup stopping at starting windows


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#1
jhnhll

jhnhll

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Dell Latitude running Windows 7. Will not start in safe mode. Have tried restart from last good and from restore points. Hangs in same spot. Will run oad part of safe mode stops after \windows\system32\drivers\CLASSPNP.SYS. any help would be appreciated. Thanks John
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#2
phillpower2

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Hello jhnhll,

 

Just a heads up that your previous post has been hidden as FRST logs are not used outside of the malware removal forums  :thumbsup:

 

If the computer is still booted into Windows, back up any important data asap in case the HDD has issues and fails on you, once done follow the steps below, let us know if you are not or cannot boot into Windows and we will suggest another approach for any potential data recovery

 

**Restart the computer and press the F12 key to see if you get a boot menu, if you do, select hard drive diagnostics where you should get a message that the diags are running, if you get "Keyboard failure", you pressed the keys too soon and will have to try again, if you happen to get the Windows logo screen you will need to restart the computer and try again.

 

** The above will only work if the Dell diagnostic tools are still present.


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#3
jhnhll

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I got the following

 

Error Code 2000-0415

Validation 12489

msg cables-check following cables-LCD cable

 

Error Code 2000-0142

validation 34383

msg hard drive 0, S/N s2r9jq0f701148

self test ynsuccessful, status 79

 

Thanks

John


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#4
phillpower2

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Doesn't look too good for the HDD atm  :(

 

If the computer is still booted into Windows, back up any important data asap in case the HDD has issues and fails on you, once done follow the steps below, let us know if you are not or cannot boot into Windows and we will suggest another approach for any potential data recovery

 

 

Will the computer still boot into Windows.

 

What about any data recovery.


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#5
jhnhll

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In windows safe mode right now, going to try to get a external drive first thing in the am.  I have to work tonight.  will try to see if I can back it up tomorrow.  Will post after that.  Thanks so much for your help so far


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#6
phillpower2

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You are welcome and thanks for the update :thumbsup:


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