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Big trouble getting on internet.............


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#1
john god

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Hello and good day,

 

I recently received a old Gateway laptop that runs windows xp media edition.

I was having trouble and hit the F11 tab and the laptop reset it self to Factory settings. I had wanted to do this but not until I had more info to go on. Anyway, it seems to work well except I can't get on the internet. I also have a desktop that is wired on the internet, with no trouble.

 

I have Comcast Xfinity Modem and a Linksys Router.

 

In my internet connections, it says, Wireless Network Connections  is Connected. It also has a 1394 connection is connected, don't know what this is. It also says Local Area Connection, Network cable unplugged with a red X. Don't know why. When I tap on the wireless connection that says connected I go to a box that has disable,repair,status and more. I tried repair,no good  I hit status it takes me to the connection box and I hit view wireless networks.I go to the xfinity tab and put in the Key #. I go to the Linksys tab that says connected but can't connect to that. I tried to repair all. No luck.

 

I would appreciate any help you can give me.

Thank-You,

johngod

 

 

 

 

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#2
Ztruker

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Start by looking in Device Manager and seeing if there are any yellow marks. If so, what are they?

Also, what is the exact, full, model number of the laptop?
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#3
john god

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Thank-you for replying to my post:

 

No, there isn't any yellow ! or ?....

 

Model # MA2A  Model MX6650. Gateway Windows xp Media Center Edition 2005..

 

I have a Camcast xFinity Modem and Linksys Router.

 

I also have a Dell Desktop that I connect to the internet without any problem.

 

 

 

I checked in my Control Panel of the Gateway and it had all aol, McAfee and Norton icons.

I deleted all of them. I disabled 1394 connection.

It says Internet connection, Connected--Wireless Network Connection,Connected

and Local Area Connection, Network cable unplugged with a red red X.

 

I click on Internet Explorer, browser version no longer supported, download Firefox 4.1.

I try, it says page cannot be displayed. I go to favorites, a box on the left comes up with MSN,

I click on it, Msn comes up with my location,weather, and news, sports and so on.

I cannot get Yahoo, Google, Facebook or any other page, on the internet, only MSN.

Other pages say, page cannot be displayed. Only MSN Internet can I get....


Edited by john god, 06 October 2015 - 03:32 PM.

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#4
Ztruker

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To collect IP configuration information easily, do the following:


Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

 

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

 

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"
 

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close. Post results in a reply here.


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#5
john god

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I did this you mentioned, but when I right clicked on cmd.exe in the top bluerun as admin bar,

all I got was,close,edit,defaults,and properties 


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#6
Ztruker

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Forgot this was XP. Click Start then Run, type cmd and press Enter. Then copy and paste into the Command Prompt window.


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#7
john god

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Did this but nothing came up in the black window

except xp version and documents and settings and name

no information.


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#8
john god

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I checked on a driver Ics dx32 exe and it seemed to work.

 

Solved ( for now )


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