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Windows 8.1 update fails to run


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#1
Lucky Dearly

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Hey all, been having a lot of problems with windows updater not activating. I've tried the troubleshooter on microsoft's website and several other solutions but nothing seems to work. I hope I can get some answers to my question cause nothing seems to connect, not even windows smart glass and the update icon for windows 10 doesn't appear on the toolbar.

 

any help is appreciated.

 

did a scan and here's the cbs log


Edited by Lucky Dearly, 06 October 2015 - 01:28 AM.

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#2
Lucky Dearly

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tried a dism scan and got this as a result

 

error 0x800f0906

 

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
 http://go.microsoft..../?LinkId=243077.

 

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

 

I'm attaching the DISM log to this post, hope this helps with my problem

 

Attached Files

  • Attached File  dism.log   157.12KB   285 downloads

Edited by Lucky Dearly, 07 October 2015 - 02:24 AM.

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#3
SleepyDude

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Hi,

 

Let's see what we can find...

 

  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Run SFCFix (accept the security warning and follow the instructions on the screen)
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post

 


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#4
Lucky Dearly

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okay I ran the scan but it ended with an error message

 

i27uom.jpg

 

 

 

here's the log as well from the scan

 

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-09 15:15:12.036
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

 

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-calc_31bf3856ad364e35_6.3.9600.17667_none_9a94f0e5eea023aa\Calculator.lnk
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-notepad_31bf3856ad364e35_6.3.9600.17930_none_600af09643d1d961\Notepad.lnk
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.3.9600.18005_none_08c734c4784db1f5\Windows Journal.lnk
CORRUPT: C:\Windows\winsxs\amd64_windows-defender-modern-app_31bf3856ad364e35_6.3.9600.17927_none_d1e8f9b3905361b2\Windows.Defender.lnk

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     4
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.

 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-10-09 16:06:37.137
----------------------EOF-----------------------


Edited by Lucky Dearly, 09 October 2015 - 05:07 PM.

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#5
SleepyDude

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Hi,

 

Press windows8_key.png + X and click Open Command Prompt (Admin)
type:

Reagentc /info

Copy and paste the result of the command to your post please.
 

 

Edit: Is this a home computer or part of a company network with a WSUS server (local update server)?


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#6
Lucky Dearly

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It's a home computer


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#7
SleepyDude

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It's a home computer

 

 And the result of the command?


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#8
Lucky Dearly

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here's the results

 

2dc6d51.jpg


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#9
SleepyDude

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Hi,

 

Do you have the Windows 8.1 install DVD?

 

If you don't have it please visit the Microsoft webpage here and download the edition that matches what you have.

 

I suggest you choose the option to burn a DVD containing the Windows 8.1 install.


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#10
Lucky Dearly

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I do have the Windows 8.1 installer DVD


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#11
SleepyDude

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Hi,

 

Put the Windows 8 DVD on drive and open the Command Prompt as Administrator, then type:

dism /online /cleanup-image /restorehealth /source:wim:X:\sources\install.wim:1 /limitaccess

On the command above replace the X on X:\ with the drive letter corresponding to the DVD drive.


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#12
Lucky Dearly

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okay I did as you said and the scan however gave an error

 

here's a screenshot of the error

 

25zmmxc.jpg


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#13
SleepyDude

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Can you confirm that the file install.wim exists inside e:\sources?


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#14
Lucky Dearly

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yeah it's there in the sources file


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#15
SleepyDude

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please type the following command and post the result

Dism /get-wiminfo /wimfile:e:\sources\install.wim

The Windows you have is Windows 8.1 or Windows 8.1 Pro?


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