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Suspected infection causing unrecognized windows socket error:10106:cr


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#1
griruco

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I get this error message when my son tries to log into minecraft. I have tried ccleaner, malwarebytes (even in safe mode) to cleanup what there was. I have tried multiple avenues to rid this error by other suggested sites such as scanning with Microsoft security essentials (could not update database after install) and I was unable to download reimagerepair. My conclusion is that there may be some underlying malware causing the disruptions as this machine is often used by the kids on free gaming sites. I also have uninstalled and reinstalled Java to the most current version.   AVG is the antivirus being run. Any help is greatly appreciated.

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Edited by griruco, 09 October 2015 - 04:30 PM.

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#2
Essexboy

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Could you let me know if this cures the problem

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
Winsock: Catalog9-x64 01 C:\Windows\system32\CatWSPrx64.dll No File
Winsock: Catalog9-x64 02 C:\Windows\system32\CatWSPrx64.dll No File
Winsock: Catalog9-x64 03 C:\Windows\system32\CatWSPrx64.dll No File
Winsock: Catalog9-x64 04 C:\Windows\system32\CatWSPrx64.dll No File
Winsock: Catalog9-x64 15 C:\Windows\system32\CatWSPrx64.dll No File
BHO-x32: No Name -> {6A88117E-D66A-4E52-8F3D-4569D0238F38} -> No File
FF user.js: detected! => C:\Users\customer\AppData\Roaming\Mozilla\Firefox\Profiles\4qndcy04.default\user.js [2015-09-19]
2015-09-19 20:04 - 2015-09-19 20:04 - 00000000 ____D C:\ProgramData\{BAF091CA-86C4-4627-ADA1-897E2621C1B0}
2015-09-19 09:43 - 2015-09-19 09:43 - 00000388 _____ C:\Windows\Tasks\REGSERVO.job
2015-09-19 09:43 - 2015-09-19 09:43 - 00000000 ____D C:\ProgramData\REGSERVO64
Task: C:\Windows\Tasks\REGSERVO.job => C:\Program Files\REGSERVO\REGSERVO.exe-t C:\Program Files\REGSERVO\REGSERVO.exe <==== ATTENTION
C:\Program Files\REGSERVO
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\CatWSPrx => ""="service"
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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#3
griruco

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Been a longtime Essexboy. Thank you once again for your time and expertise. Your fix worked perfectly. My son and I are greatly appreciative.

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#4
Essexboy

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Ah it is so good when a plan comes together


Please download Malwarebytes Anti-Malware to your desktop
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Ensure that "Enable free trial of Malwarebytes Anti-Malware Premium" is unchecked
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:

mbamlogs.JPG

1.Open Malwarebytes Anti-Malware 2.0
2.Click History > Application Logs
3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save
2.Click Export
3.Choose to export to a .txt
4.Choose a folder to save the log file in, then click Save
5.Post that log here
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#5
griruco

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Looks clean, thank you Essexboy. Thanks for the help!

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#6
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
javara.JPG


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#7
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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