I am running a computer with MS Vista and trying to hook up a printer (HP 6310) and it will not recognize it when I try to hook it up with USB. The USB hubs work for anything else. I have tried running the trouble shooter with no luck. Any help would be appreciated.
Computer doesn't recognize printer hooked by USB
Posted 13 October 2015 - 05:48 PM
Try connecting the printer directly to the computer with a known good cable. Do not use a hub.
Posted 20 October 2015 - 08:18 AM
Sorry for the delay in replying to you. I did try to hook directly to the computer with a brand new cable (bought after the old one didn't work). There has previously been a printer hooked to this computer. When you get to the point during installation that it says connect the cable -- it does nothing. I am using a download of the software from the HP site. Any help will be appreciated.
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