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still no internet after W10 reinstallation

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Best Answer Ztruker , 20 October 2015 - 03:29 PM

You will need to connect to your router/modem tio setup a wireless network. Go to the full post »


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#1
rigs

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This past weekend I reinstalled W10, thinking that maybe the second time will work. Well, it didn't and I'm still having the same problem as the first installation. My realtek network adapter and dell wireless are not working. When checking the status window in both connections. The ipv4 and ipv6 connectivity show as “not connected” and on the activity portion there is “0” bytes sent or received. I was suggested that this might be a winsock or tcp/ip problem and given a solution. However, it did not work. So, I'm stuck with no internet. I don't want to uninstall W10 and go back to W8.1. I'm disabled and the net is a big part of my daily routine.

 

Thank You


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#2
Ztruker

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What does Network Adapters look like in Device Manager/ Any yellow marks anywhere?


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#3
rigs

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no, no yellow marks on any of the drivers in device manager and only in the taskbar.  however, there's an downward arrow on my dell wireless icon in the device manager.............

 

thank you


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#4
britechguy

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rigs,

 

       I presume your wireless network adapter looks like my ethernet adapter after I intentionally disabled it to get this screenshot:

 

Disabled_Network_Adapter.jpg

 

       After selecting that device the button that is highlighted at the top in orange should appear as the one in this shot does.  Try clicking on it to enable your wireless adapter.  Why it would be disabled is a mystery, though.

 

 


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#5
rigs

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Ok, the arrow dissapeared after I enabled my wifi. I forgot to mention that my system is a dell inspiron desktop. I rarely use the wireless adapter and prefer the wired connection. Also, my realtek adapter status shows as “enabled”.  I need help with my ethernet connection.

 

Thank You


Edited by rigs, 15 October 2015 - 06:25 PM.

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#6
Ztruker

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Now that the wireless is working, can you connect to the internet? If so, click Start, Settings, Update & Security. Install or let it install all updates.

Reboot as need and try it a few more times to all updates have been applied.

 

After a final reboot, check Ethernet connection. If still not good,

 

Open a Elevated Command Prompt:

 

Press Windows Key + X to open Start context menu.

Select Command Prompt (Admin)​.

 

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

 

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"
 

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted. Close the Command Prompt window.

Post results in a reply here.


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#7
rigs

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Thank you for replying............

 

actually my dell wireless shows up as “enabled” but does not work, as my Ethernet connection(sorry about the misunderstanding). Right now, I'm out of town but as soon as I get home. I will post the info you're requesting.............


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#8
Ztruker

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✓  Best Answer

You will need to connect to your router/modem tio setup a wireless network.


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#9
rigs

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Ok, I'm back.  Thank you for your patience.  Tthe commannd results are at the bottom

I have to set up a new wireless network? what about my ethernet? well, I do have another dell desktop(W10 x64) connected to the same router/modem and my network as the stalled pc.  I had no problems upgrading the other one.  I also have my father's laptop, available.

 

thank you

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : MYPC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-71-CC-59-7E-AC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Ping request could not find host yahoo.com. Please check the name and try again.
    AutoConfigProxy    REG_SZ    wininet.dll
    MigrateProxy    REG_DWORD    0x1
    ProxyEnable    REG_DWORD    0x0
    ProxyHttp1.1    REG_DWORD    0x1
 


Edited by rigs, 25 October 2015 - 06:46 PM.

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#10
Ztruker

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You have no network connection of any kind. I'd really like to see what Device Manager looks like. Please do the following:

 

Create a new Environment variable called devmgr_show_nonpresent_devices and set it's value to 1 as follows:

  • Right click on My Computer, Computer or This PC and select Properties
  • Click on the Advanced tab
  • Click on the Environmental Variables button
  • Click the New button under the User variables for xxxxx" area.
  • Set the Variable name as: devmgr_show_nonpresent_devices
  • Set the Variable value to: 1
  • Click OK as needed to close all the windows you opened.

To see the status of everything in Device Manager:

  • Open Device Manager:Hardware tab, Device Manager
    • XP: Control Panel, System, Hardware tab, Device Manager
    • Vista, Windows 7, 8 and 10:Control Panel, System, Advanced System Settings,
  • Click on View then Show hidden devices.
  • Make it full screen
  • Click on the + next to anything that shows a yellow mark.

 

 

 

Take a screen capture and post here please.

 

Make sure the window you want to capture has the focus.
Press Alt+Print Screen. That will capture the active window.
Print Screen will capture the entire display.

XP: Click Start then Run, type mspaint and press Enter.

Vista or Windows 7: Click Start, type mspaint and press Enter.

Press Ctrl+v to paste the picture in to the MS Paint window.
Click File then Save as and save it to your Desktop.

Start a new reply.
Click on the More reply options button.
Click on the Browse button below the message input area.
Navigate to where you saved the picture, select it and click on Open.
Click on Attach This File.
Once uploaded, click on Add To Post to the far right of the uploaded file.
Scroll down and click Preview Post to verify the image shows.
 

 

 

 


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#11
rigs

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Sorry I'm having some health issues............

 

Ok, I followed your instructions word by word and at the end, there weren't any yellow marks(as shown in the jpeg)

 

It's frustrating that I only have internet on my other PC...

Attached Thumbnails

  • Image 1.jpg

Edited by rigs, 28 October 2015 - 01:05 PM.

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#12
britechguy

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rigs,

 

        It would be helpful if, when you have device manager open, you would expand the dropdown under "Network adapters" so that additional details regarding what ones are on your system are displayed.  Then do another screen capture and post.


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#13
Ztruker

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What is the full model number of your Dell Inspiron computer?

 

Agree with Brian, would be good to see Network Adapters expanded.

 

Two more screen captures if you would.

 

Double click on.the Lan adapter then click on the Driver tab and post a screen shot of that.

Do the same for the Wireless device please.

 

Should look something like these:

 

LanAdpt.jpg    WiFiAdpt.jpg


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#14
rigs

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Sorry about that..............

 

I have a Dell Inspiron 3847 (64)

 

here are the images.

 

 

Thank YouImage 2.jpg Image 3.jpg Image 4.jpg


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#15
dbreeze

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Just to check on the proxy setting that was shown earlier ...
 
Please download FRST and FRST64 to a USB drive (you will have to use one of the network connected computers)
 
Farbar Recovery Scan Tool x64
Farbar Recovery Scan Tool

Transfer both files to the desktop of the faulting system; only one of the files will run on your system / you can delete the other one.

When you run the scanner it will produce two log files: FRST.txt and Addition.txt (both of the files should open in Notepad at the end of the scan). Please copy these two files onto the USB drive and attach them (or copy and paste them) in a reply post here. I will check the logs to see if the proxy setting is bad and to make sure that we are not fighting a malware issue here. Thank you.
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