Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Virus blocks me for accessing internet [Closed]


  • This topic is locked This topic is locked

#1
dashot88

dashot88

    New Member

  • Member
  • Pip
  • 1 posts

I have ran OTL.exe as I have read on another topic and I have ran Malware Bytes on safe mode and nothing seems to work. I opening a video for Window Media Player it asked me to download a plugin, I did and caught this virus. It installed a whole bunch of junk applications which i uninstalled and ran Malware Bytes. Removed over 4,000 items. Then i ran OTL.exe as in http://www.geekstogo...nection-solved/and then ran MiniToolBox. Nothing seems to work. I shows i have internet connection, i am able to use my labtop online no problem but I cannot access a website in browser and when I try to download another browser it says no internet connection available. I don't know what else to do, please help?


  • 0

Advertisements


#2
Satchfan

Satchfan

    Trusted Helper

  • Malware Removal
  • 585 posts

Hello dashot88 and welcome to GeeksToGo.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
JRT.txt
Frst.txt
Addition.txt


Thanks

Satchfan

 


  • 0

#3
Satchfan

Satchfan

    Trusted Helper

  • Malware Removal
  • 585 posts

Hi dashot88

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


  • 0

#4
Satchfan

Satchfan

    Trusted Helper

  • Malware Removal
  • 585 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP