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cd/dvd not reading


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#1
spot694u

spot694u

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hp laptop put cd/dvd into player will not read it ,computer says drive is there and up to date, have run fixit from Microsoft nothing says all up to date ,have also deleted upper and lower filter in registry , cd will also open with the eject icon on screen.have also deleted cd and re installed, any ideas

 


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#2
phillpower2

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:welcome:   spot694u,

 

The lens on the drive may be dirty or have failed, can I ask how old the HP notebook is and which particular model name or number it is.

 

 

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#3
spot694u

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laptop is a pavilion g6 notebook late 2012 cd/dvd is a GT80N running win8.1 i5-3230mcpu@2.6GHz

hp laptop put cd/dvd into player will not read it ,computer says drive is there and up to date, have run fixit from Microsoft nothing says all up to date ,have also deleted upper and lower filter in registry , cd will also open with the eject icon on screen.have also deleted cd and re installed, any ideas

 


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