[spot694u]

hp laptop put cd/dvd into player will not read it ,computer says drive is there and up to date, have run fixit from Microsoft nothing says all up to date ,have also deleted upper and lower filter in registry , cd will also open with the eject icon on screen.have also deleted cd and re installed, any ideas

 

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   spot694u,

 

The lens on the drive may be dirty or have failed, can I ask how old the HP notebook is and which particular model name or number it is.

 

 

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[phillpower2]

   spot694u,

 

The lens on the drive may be dirty or have failed, can I ask how old the HP notebook is and which particular model name or number it is.

 

 

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To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

[spot694u]

laptop is a pavilion g6 notebook late 2012 cd/dvd is a GT80N running win8.1 [email protected]

hp laptop put cd/dvd into player will not read it ,computer says drive is there and up to date, have run fixit from Microsoft nothing says all up to date ,have also deleted upper and lower filter in registry , cd will also open with the eject icon on screen.have also deleted cd and re installed, any ideas