Edited by marineyp, 14 June 2005 - 05:14 PM.
Modem Troubles.... HELP!
Posted 14 June 2005 - 05:12 PM
Posted 14 June 2005 - 05:22 PM
Firstly, I want you try this for me..
Go to control panel->modems. click on diagnostics tab, select the modem & click 'more info' button.
You should either receive an error message or a list of AT commands. I don't need to know what the AT commands are at this stage, just whether you see them or not. (these may take a few seconds to appear)
Also let me know which COM port the modem is assigned to (this will be listed on the diagnostics page
Posted 14 June 2005 - 06:05 PM
p.s. i can't give you anything real specific because i am at a different location than where the problematic modem is. everything that i'm telling you is from a previous time when i was actually at the computer trying to do all the things i was told to do from windows help and netzero quickhelp...
Posted 14 June 2005 - 06:55 PM
1. press CTRL+ALT+DEL and see if rnaapp is running in the background.
2. check the IRQ/DMA values assigned to the modem in device manager.
3.You probably need to uninstall / reinstall modem. I know you have already done this but often entries are left behind after uninstall & 'ghost' devices are created which can cause this type of problem.
Before you try no.3 though, can you tell me where you got the driver from that you are using to install the modem with?
Posted 14 June 2005 - 07:04 PM
what should the values be for the IRQ/DMA?
what is rnaapp?
Posted 15 June 2005 - 09:32 AM
When I clicked MORE INFO for COM1 this message showed up...
"The modem failed to respond. Make sure it is properly connected and turned on If it is an internal modem or is connected, verify that the interupt for the port is properly set."
----How do I verify the interrupt for the port is properly set?
What is IRQ/DMA? And how do I check it?
----I checked to see if rnaapp was running in the background and it was... what does that mean?
----When I went to Device Manager, I highlighted the the Lucent Win Modem icon and clicked Properties... it said that "This device is working properly."
That's where I get confused... if it's working properly then why won't it respond??
When I tried to test if the fixing methods worked or not by trying to connect to the internet, this message came up...
"Failed to connect to remote computer. Could not detect modem. It may be in use, turned off, or not installed properly."
Posted 15 June 2005 - 07:32 PM
Click on start->Run and type msconfig <enter>
In the window that opens, select the startup tab & let me know what is listed in this box.
Resources - Locate the modem in device manager, right click on it & select properties. Click on resources tab. You should see [Resource Type] [setting] headings. Let me know what the [setting] values are for each of the resource types.
Device manager is not an accurate indicator of whether a device is actually working. It will report a problem if device is disabled, has a blatent resource conflict or is completely non-functional (possibly).
Winmodems are especially twitchy about configuration/resource/driver issues as they are totally software controlled.
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