[bgdkmetzger2003]

could someone take a look at my hijack this log. i see that i have iexplore.exe running in my processes. can i just have some instructions for fixing whatever problems i have. i really appreciate the help. thank you.

ps. i have the antivirus and anti adware programs already.

Logfile of HijackThis v1.99.1
Scan saved at 4:19:12 PM, on 6/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\PRISMSVR.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\America Online 9.0\aoltray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Warez P2P Client\Warez.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Ashley Auerbach\Desktop\anti-virus programs\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sdsu.edu/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sdsu.edu/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\System32\PRISMSVR.EXE" /APPLY
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [SP2ConnPatcher] "C:\Program Files\SP2 Connection Patcher\sp2connpatcher.exe" -n=200
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [warez] "C:\Program Files\Warez P2P Client\Warez.exe" -h
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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Hi There bgdkmetzger2003 and welcome to GeekstoGo.

I am UKBiker and will be helping you with this log. While i am analysing the log for you, vould you please carry out the following...

*Please go here (Microsoft website) using Internet Explorer (not Firefox or any other browser as they won't work)
*Click on "Windows Validation Assistant"
*Click on the "Validate Now" button.
*Be patient while the ActiveX loads, do not click on any links.
*Read the instructions on this page while it's loading. You will be prompted to install - click YES.
*Enter your product key then click "continue"
*When it says "Validation Complete" please click "Continue to return to your previous activity"
*Copy what it says and paste it here.


Thanks

UKBiker

[ukbiker]

Hi There bgdkmetzger2003 and welcome to GeekstoGo.

I am UKBiker and will be helping you with this log. While i am analysing the log for you, vould you please carry out the following...

*Please go here (Microsoft website) using Internet Explorer (not Firefox or any other browser as they won't work)
*Click on "Windows Validation Assistant"
*Click on the "Validate Now" button.
*Be patient while the ActiveX loads, do not click on any links.
*Read the instructions on this page while it's loading. You will be prompted to install - click YES.
*Enter your product key then click "continue"
*When it says "Validation Complete" please click "Continue to return to your previous activity"
*Copy what it says and paste it here.


Thanks

UKBiker

[bgdkmetzger2003]

thanks for helping. ok, after i clicked validate now, no active X loaded and there was no prompt for me to install. This is all it said:

Thank you for running the Windows Validation Assistant. It appears that your Windows Product Key is valid.

This is a strong indicator that your operating system is genuine, however the Windows Validation Assistant cannot make a final determination.

[ukbiker]

Hi there

Thanks for doing that. I am working on your log at the moment and will post a reply as soon as i get it done, however it may in the morning as its 1-30 am here.

UKBiker

[ukbiker]

Hi There bgdkmetzger2003

I am UKBiker and I will be helping you with this log. There are a few things which we have to do in order to give us the best chance of getting your system clean as you have a number of different problems. We need to download some tools, run some online scans. I know that this can all seem very daunting, but I will walk you through every step. I strongly advise that you print these instructions out for easy reference, read them and ask any questions you might have before we start.

I also see that you are running P2P and Warez applications. These applications are a major source of infection and I strongly advise their removal, to be hones, if we do not remove them, there is no point in continuing as your system will just get infected again. I can provide you with links to safe alternatives to these apps though, so please let me know what you want to do.


OK, lets get started

Step1

[*]Download Aboutbuster:

• Download AboutBuster.
• Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
• Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
• Click "OK" at the prompt with instructions.
• Click "Update" and then "Check For Update" to begin the update process.
• If any updates exist please download them by clicking "Download Update".
• You should not run the program yet so click "Exit".

Step 2

Download CW-Shredder at the link below:

http://cwshredder.ne...CWSshtreder.exe

Save all of these files somewhere you will remember like to the Desktop.

Step 3

Update About:Buster
Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
Click "OK" at the prompt with instructions.
Click "Update" and then "Check For Update" to begin the update process.
If any updates exist please download them by clicking "Download Update" then click the X to close that window.
Now close About:Buster

Step 4

Update CWShredder
Open CWShredder and click I AGREE
Click Check For Update
Close CWShredder

Step 5

Boot into Safe Mode:
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Step 6

Please run about:buster
Click Start and then OK to allow AboutBuster to scan for Alternate Data Streams.
Click Yes to allow it to shutdown explorer.exe.
It will begin to check your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
When it has finished, click Save Log. Make sure you save it as I may need a copy of it later.
Reboot your computer into safe mode again

Run about:buster again following the same instructions as above, this time without the restart at the end

Step 7

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.Then Reboot into Normal mode.

Step 8

Please install, update, configure, and re-run Ad-aware and Spybot S&D as below:
Make sure you're using the latest version of Ad-aware(Ad-aware SE 1.06) If you're using an older version, download Ad-aware SE Personal 1.06 and install it.

Before scanning with Ad-aware SE Free:
Run a FULL adaware scan using the following configuration below

• Update
  • Select Check for updates.
  • Then Connect and download the update .
• Click Start
• Select Perform Full System Scan and hit Next to let Ad-Aware scan your drives.
• It will list malware files and registry keys. Click Next.
• Under the Critical Objects tab, rightclick in the list, choose Select All, then Next.
• It will ask for verification of checked items-. Choose OK.
• Close Ad-Aware, Shut down and reboot your system.

Scanning in Spybot Search and Destroy:

Step 9

1. Download and Install Spybot S&D, accepting the Default Settings
(Please ensure you have version 1.4 final.)
Home - The home of Spybot-S&D!: http://www.safer-networking.org/
Here is a nice Tutorial http://www.safer-net...p?page=tutorial
2. Go to Start > Programs >Spybot Search & Destroy and choose 'Spybot S&D'
3. Close ALL windows except Spybot S&D
4. Click the button 'Search for Updates' and download and install the Updates.
5. Next click the button 'Check for Problems'
6. When Spybot is complete, it will be showing 'RED' (RED) entries BLACK entries and GREEN (GREEN) entries in the window
7. Make sure there is a check mark beside the RED (RED) entries ONLY.
8. Choose Fix Selected Problems and allow Spybot to fix the RED (RED) entries.
9. REBOOT

Step 10

Also, run at least 2 of these online virus scans:

Housecall<<<Put on 'Autoclean' and delete what it can't clean.
Panda ActiveScan<<<Accept default settings, save and post the log
RAV online scan<<<Add a check by 'Autoclean', leave everything else as is.
eTrust Antivirus Web Scan<<<'Cure' whatever is found, then delete if unsuccessful
Bitdefender ScanOnline<<<Place a check by everything under 'Scan Options'.
Command on Demand

Also run an online trojan scan here: http://www.trojanscan.com/
Reboot when finished.

Step 11

When you have done all of these, then please re-run HijackThis and post the new log.

UKBiker

[bgdkmetzger2003]

ok. thanks for the instructions. im not going to be able to get to the instructions for a couple days because i will be busy. also, i am not quite done with warez yet but i am willing to get rid of it shortly. so as soon as i can i will remove warez and start your directions. what other programs can i use instead of warez??

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We will NOT help anyone we suspect of having obtained their software illegally.

Topic closed.