Thanks
Joe
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Hi,
Ive been running the laptop a bit today and looking at the processess as I'm using it. The laptop only has 2GB memory preinstalled and as I understand it this is the minimum requirement for running Windows 7(64bit)? I'm starting to wonder if it is'nt just the amount of processess running along with windows and the spikes are when the likes of Nortons or chromes back ground operations kick in? let me know what you think when you get a chance to check ther log.
O i almost forgot i've also downloaded Firefox and installed it. Im using this on the laptop as we speak and it seems to be running smother so far.
thanks again for all the help
Scottb
Hi,
ok something strange happened there i was just reading your post and the cpu spiked i switched to process explorer and an svchost file was spiking at 80% cpu the pid was 4840. I checked services through task manmager and it was shown under 4840 as defragsvc. I tried to stop the service as it was running but I got an unable to stop service Dialog box. with the message this operation could not be completed. access denied message. but now the service has stopped and i get the same error message if i try to restart it. I'll try and do some research on this but any advice would be appreciated.
heres the scan report from crucial it shows 2gb installed but the capacity to hold 8gb. i think ill suggest at least putting another 2gb in it.
thanks again scottb
Although the memory can be installed one module at a time, the best performance comes from using matched pairs of modules.
Hi,
I trhink i've done that here's the url if it works.
http://speccy.pirifo...6mPjR4rXjJQnBe2
I also went into system tools to check if the disk defrag was set to run at a set time, but i gvot a message saying disk defrag was scheduled using another program. i do get the option to remove the settings, maybe i should try itb and see what happens? Ive looked in nortons and i can't find a utility for setting disk defrag just a utility to run in from Nortons. and it was last ran 16 days ago.
thanks again
scottb
Edited by scottb, 27 October 2015 - 10:50 AM.
Hi again,
Sorry to keep posting but i've another update, I've found an event in event viewer under windows logs/applications. refering to defrag with id reference 258. I googles this and here is the link https://support.microsoft.com/en-us/kb/2581021
I hope its ok for me to post links if its not just let me know and i'll take it down, basically here's what it tells you will remedy the issue
Disable the Logical Disk Monitoring in the SCOM Base OS Management Pack to stop automatic Defrag Analysis.
is this advisable i dont want to cause any further issues. if so how do i do it?
I would appreciate your opinion.
thanks again
scottb
Edited by scottb, 27 October 2015 - 11:58 AM.
Hi joe,
yeah the defragsvc is running at random, when i try to access it through system tools i get a message saying disk defrag was scheduled using another program. i do get the option to remove the settings, by clicking remove settings! I'll try what you've suggested and see what happens.
thanks again
scottb
Hi joe,
Yeah as i thought this didn't work when trying to acess disk defragmenter i get the yellow triange with an exclamation mark message, disk defragmenter was scheduled using another program, then in smaller writing, disk defragmenter is currently using customized settings created by another program. Before you could modify the schedule, you must remove the customized settings.
then i have the option to remove settings or cancel. I maybe wrong but i dont think just clicking remove settings is going to cure the issue. Today its ran every 3 or 4 hours.
thanks again
scottb
Edited by scottb, 27 October 2015 - 03:32 PM.
Dont think so, when i go into Nortons, there is no option to schedule disk defragmenter and the last optimization is showing as 17 days ago..
I do get the option under performance to run a utility called optimize disk. this looks like a disk defrag utility but it just runs in real time.
I'm running the real time disk defrag in nortons and the spike happened again with the defragsvc, but ive cancelled the disk optimize trhrough nortons and the spiking is continuing with defragsvc.
its stopping now. I'll post a process explorer log but you cant see much appart from the svchost process.
Did you look at the microsoft link i posted about defragsvc?
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
svchost.exe 52.21 13,436 K 5,380 K 4040
System Idle Process 27.54 0 K 24 K 0
procexp64.exe 7.79 19,460 K 32,764 K 2712 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
Interrupts 1.97 0 K 0 K n/a Hardware Interrupts and DPCs
dwm.exe 1.85 56,240 K 27,884 K 2856 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
nis.exe 1.81 71,408 K 30,904 K 3804
System 1.62 208 K 2,656 K 4
firefox.exe 1.00 217,416 K 186,652 K 1668 Firefox Mozilla Corporation (Verified) Mozilla Corporation
SynTPEnh.exe 0.95 7,844 K 7,544 K 3640 Synaptics TouchPad Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
csrss.exe 0.72 2,272 K 14,620 K 556
mbam.exe 0.70 26,372 K 29,160 K 3040
svchost.exe 0.61 55,820 K 51,260 K 380 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
taskmgr.exe 0.51 2,972 K 9,600 K 4548 Windows Task Manager Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.18 37,768 K 47,384 K 2952 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
nis.exe 0.16 53,160 K 10,852 K 2136 Norton Internet Security Symantec Corporation (Verified) Symantec Corporation
AppleMobileDeviceService.exe 0.09 3,272 K 4,572 K 1588 MobileDeviceService Apple Inc. (Verified) Apple Inc.
BTHelpNotifier.exe 0.06 2,928 K 4,048 K 3608 mcci+McciTrayApp Alcatel-Lucent (Verified) Alcatel-Lucent USA
chrome.exe 0.03 34,340 K 61,140 K 4120 Google Chrome Google Inc. (Verified) Google Inc
svchost.exe 0.03 24,116 K 25,704 K 660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.03 3,296 K 4,044 K 3136 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
conathst.exe 0.03 1,620 K 5,832 K 3632 Google Chrome (Norton Identity Safe native host) Symantec Corporation (Verified) Symantec Corporation
iPodService.exe 0.02 2,152 K 3,844 K 4156 iPodService Module (64-bit) Apple Inc. (Verified) Apple Inc.
chrome.exe 0.02 41,964 K 51,464 K 2664 Google Chrome Google Inc. (Verified) Google Inc
wmpnetwk.exe 0.01 11,524 K 8,904 K 4964 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe 0.01 12,276 K 11,832 K 2588 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 0.01 1,948 K 2,880 K 496
svchost.exe < 0.01 14,940 K 11,460 K 1256 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
HPMSGSVC.exe < 0.01 2,192 K 5,196 K 3968 HP Message Service Hewlett-Packard Development Company, L.P. (A certificate was explicitly revoked by its issuer) Hewlett-Packard Development Company, L.P.
iTunesHelper.exe < 0.01 4,128 K 6,452 K 3716 iTunesHelper Apple Inc. (Verified) Apple Inc.
chrome.exe < 0.01 48,388 K 40,404 K 5868 Google Chrome Google Inc. (Verified) Google Inc
conhost.exe < 0.01 1,364 K 4,852 K 5992 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
HPSA_Service.exe < 0.01 29,656 K 21,496 K 824 HP Support Assistant Service Hewlett-Packard Company (Verified) Hewlett-Packard Company
pcContextHookShim.exe < 0.01 1,260 K 2,676 K 3836 mcci+McciContextHookShim Alcatel-Lucent (Verified) Alcatel-Lucent USA
GWX.exe < 0.01 3,124 K 716 K 3792 GWX Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 2,740 K 5,256 K 344
WmiPrvSE.exe 2,584 K 6,660 K 5904
WLIDSVCM.EXE 1,000 K 1,464 K 2880
WLIDSVC.EXE 4,832 K 5,712 K 2648
winlogon.exe 2,464 K 2,752 K 600
wininit.exe 1,284 K 1,888 K 568
TrustedInstaller.exe 4,356 K 3,172 K 4728
taskeng.exe 1,504 K 4,856 K 5236
SynTPHelper.exe 896 K 1,560 K 4388
svchost.exe 3,944 K 5,264 K 884 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,748 K 5,628 K 808 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 18,840 K 13,940 K 936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 7,636 K 9,132 K 424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 6,216 K 8,876 K 1888 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,344 K 3,740 K 1916 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 984 K 1,604 K 2320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 10,240 K 9,256 K 1424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,900 K 4,152 K 2528 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 996 K 1,592 K 2084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 6,760 K 11,056 K 5664
svchost.exe 2,232 K 4,276 K 1812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,256 K 2,620 K 3244 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 4,416 K 7,836 K 1768 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
spoolsv.exe 6,824 K 7,264 K 1384 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 372 K 780 K 320
SkypeC2CPNRSvc.exe 1,812 K 2,172 K 1716 Phone Number Recognition (PNR) module Microsoft Corporation (Verified) Skype Software Sarl
SkypeC2CAutoUpdateSvc.exe 1,356 K 2,096 K 1684 Updates Skype Click to Call Microsoft Corporation (Verified) Skype Software Sarl
services.exe 5,312 K 6,516 K 672
SearchIndexer.exe 34,784 K 16,424 K 4128 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SeaPort.EXE 3,680 K 8,704 K 6052
ScanToPCActivationApp.exe 3,396 K 8,532 K 3664 ScanToPCActivationApp Hewlett-Packard Development Company, LP (Verified) Hewlett Packard
RtVOsdService.exe 19,408 K 8,264 K 2456 RtVOsdService Realtek Semiconductor Corp. (No signature was present in the subject) Realtek Semiconductor Corp.
RtVOsd.exe 1,956 K 4,020 K 1060
RichVideo.exe 1,192 K 2,348 K 2360 RichVideo Module (Verified) CyberLink
procexp.exe 2,168 K 4,036 K 4708 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
pcCMService.exe 1,620 K 3,600 K 2176 mcci+McciCMService Alcatel-Lucent (Verified) Alcatel-Lucent USA
nacl64.exe 1,648 K 4,724 K 548 Google Chrome Google Inc. (Verified) Google Inc
nacl64.exe 194,936 K 15,488 K 4760 Google Chrome Google Inc. (Verified) Google Inc
mDNSResponder.exe 1,932 K 3,472 K 1652 Bonjour Service Apple Inc. (Verified) Apple Inc.
LSSrvc.exe 1,160 K 1,848 K 2028 LightScribe Service Hewlett-Packard Company (No signature was present in the subject) Hewlett-Packard Company
lsm.exe 2,292 K 2,616 K 700
lsass.exe 3,748 K 7,432 K 684 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
hpwuschd2.exe 864 K 1,856 K 2376 hpwuSchd Application Hewlett-Packard (Verified) Hewlett-Packard Company
HPWMISVC.exe 1,552 K 3,076 K 1996 HP Quick Launch WMI Service Hewlett-Packard Development Company, L.P. (A certificate was explicitly revoked by its issuer) Hewlett-Packard Development Company, L.P.
hpqwmiex.exe 1,724 K 4,120 K 3776 HP Software Framework WMI Service Hewlett-Packard Company (Verified) Hewlett-Packard Company
GoogleCrashHandler64.exe 1,388 K 68 K 5100
GoogleCrashHandler.exe 1,440 K 912 K 4732
cmd.exe 1,968 K 3,392 K 5668 Windows Command Processor Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 34,912 K 35,388 K 1948 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 45,024 K 55,096 K 1636 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 24,052 K 21,236 K 4984 Google Chrome Google Inc. (Verified) Google Inc
armsvc.exe 1,120 K 1,804 K 1520 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems
AERTSr64.exe 756 K 1,304 K 1548 Andrea filters APO access service (64-bit) Andrea Electronics Corporation (Verified) Andrea Electronics
Did you look at the microsoft link i posted about defragsvc?
Hi,
I'm a little confused by this, the link to the Nortons page makes sense also, but why would it not stop when you stop the disk optimation option?
Ive disabled disk defragmenter in services, although when I went in, the service was sert to Manual, but the service was stopped and the only option available was start.
thanks again
scottb.
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