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rootkit please help


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#46
scottb

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Hi,

 

I've deleted that, but it was set to run every wednesday at 8pm. should i re-enable defrag in services?

 

thanks again

 

scottb.


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#47
zep516

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should i re-enable defrag in services?


Since its been causing problems I would not for now and see how the computer runs. I think we need to only defrag once a month.
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#48
scottb

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Hi Joe,.

 

I'll leave the derfag as it is for the moment, it's time for the laptop to go to bed for the night. But i'll turn it back on tomorrow and keep an edye on things through the day and let you know what happens.

 

Thanks again

 

scottb


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#49
zep516

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OK scottb.

I'll be standing by. We need to clean up the Malware tools and log files too, I'll provide instruction for that.

Joe
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#50
scottb

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Hi Joe,

 

I've not had a chance to run the laptop today, but I've got it on now obviously so I'll see how things go. I've been fitting a new shower today my shower broke on me this morning.

If your happy to start cleaning up the malware tools then we'll go ahead with that and I'll see how things behave whilst we do this.

 

thanks again

 

 scottb


Edited by scottb, 28 October 2015 - 09:45 AM.

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#51
zep516

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That's fine scottb,

When time permits run delfix, it will clean up the tools, log files, clean up system restore and create a new restore point.

Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#52
scottb

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Hi Joe,

 

Heres the log you requested.

 

there's been nothing from defragsvc but if its disabled then there shouldn't be.

 

seems to be behaving ok I think. Only a wee spike and it was firefox and system idle process both at about 50% each so cpu showed 100%

 

--------------------------------------------------------------------------------------------------

 

# DelFix v1.011 - Logfile created 28/10/2015 at 17:06:14
# Updated 18/08/2015 by Xplode
# Username : Joyce - JOYCE-LAPTOP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Joyce\Desktop\FRST-OlderVersion
Deleted : C:\Users\Joyce\Desktop\Addition.txt
Deleted : C:\Users\Joyce\Desktop\adwcleaner_5.014.exe
Deleted : C:\Users\Joyce\Desktop\esetsmartinstaller_enu.exe
Deleted : C:\Users\Joyce\Desktop\Fixlog.txt
Deleted : C:\Users\Joyce\Desktop\FRST.txt
Deleted : C:\Users\Joyce\Desktop\JRT.exe
Deleted : C:\Users\Joyce\Desktop\JRT.txt
Deleted : C:\Users\Joyce\Desktop\log.txt
Deleted : C:\Windows\SWXCACLS.exe
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\combofix.exe

~ Cleaning system restore ...

Deleted : RP #368 [Windows Update | 10/10/2015 18:30:47]
Deleted : RP #369 [Windows Update | 10/13/2015 19:07:22]
Deleted : RP #370 [Windows Update | 10/21/2015 06:46:45]
Deleted : RP #371 [Removed Java 7 Update 71 | 10/22/2015 14:54:51]
Deleted : RP #373 [Restore Point Created by FRST | 10/22/2015 17:39:35]
Deleted : RP #374 [JRT Pre-Junkware Removal | 10/23/2015 06:59:44]
Deleted : RP #376 [Restore Point Created by FRST | 10/24/2015 16:54:17]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 


Edited by scottb, 28 October 2015 - 11:41 AM.

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#53
zep516

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It is normal for a Windows computer to have a high System Idle Process.
it can be common to see a high System Idle Process percent when few or no software programs are open and running on your computer. Also, even if programs are open, the System Idle Process can still be high if the processor is waiting for something to do.

Mines at 97 as we speak...
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#54
scottb

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Yeah i've read that in a few posts.

 

How's the logs looking? Still not sure what to do with the defragsvc issue. If i leave it disabled she'll not be able to defrag her harddrive!

 

sorry if your still at work i know i'm a few hours ahead of you, so if you havent had a chance to look at them then just let me know when you do.

 

thanks again for all the help

 

scottb


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#55
zep516

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Hello,

reinable defragsvc to see how it goes.

Joe
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#56
scottb

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Hi Joe,

 

Here's an update, Ive had the laptop on today from 8am this morning it's now just after 6:30 here, Ive had no issues with defrag running randomly today. I had it ruinning for 5 hours this morning with no internet connection and this afternoon for again 5 hours this time with internet and all seems good.

 

I did have one reference to defrag last night at 22:16in event viewer but nothing since.

 

Lets hope thats the issue cleared, if I do try to go into defrag I still get the error message that it,s being run by a third party utility, but that probably is nortons as you can run it from there, just not schedule a scan.

 

Is there anything else you need to do? or are we good to call this issue solved?

 

thanks again for all the help.

 

scottb


Edited by scottb, 29 October 2015 - 12:44 PM.

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#57
zep516

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Hello,

or are we good to call this issue solved?


Your logs are clean we can in fact call the issue resolved.

Is the shower issue resolved no leaks ?

Thanks
Joe :)
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#58
scottb

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Hi Joe,

The shower issue is in fact resolved, and no no leaks!!

Big thanks for all the help with this, much appreciated.

My friend will be happy to get her laptop back!

Thanks again

Scottb
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#59
zep516

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You're welcome !

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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