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Microsoft Word and file opening issue



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#1
GRDWats9

GRDWats9

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Windows 7 Home with MS Office 2007 installed.  The issue is specific to WORD.  If we open the WORD application and then navigate to a file, the file opens OK.  If on the other hand, we navigate to a file, we get an error message...."There was a problem sending the command to the program."  I've already researched the web for answers and tried 3 different solutions offered to no avail.  We did a repair via the Office CDs and that did not fix the problem.  
 
Here is another observation:  If we navigate to an EXCEL file, EXCEL opens the file "DIRECTLY" with no problems.  The EXCEL files are in the same folder as the WORD files.  If we attempt to open a WORD file, we will get a USER ACCOUNT CONTROL window first and then the error message.  The USER ACCOUNT CONTROL window does not appear when opening an EXCEL file.  
 
Looking at the Control Panel and Default programs, the DOCX and DOC extensions are all properly set to be opened by Microsoft Office 2007 Word. 
 
Any ideas on how to solve this one will be appreciated.   We have thought about reloading WORD but I frankly to not think this is an application problem.  I believe this to be a file linkage to the program problem.

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#2
SleepyDude

SleepyDude

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Hi :welcome:
I would like to take a look into the registry...
 
Download SystemLook from one of the links below according to your OS Architecture and save it to your Desktop.
SystemLook (32-bit)
SystemLook (32-bit) - Mirror #2
SystemLook (64-bit)
SystemLook (64-bit) - Mirror #2

  • Double-click SystemLook/SystemLook_x64 to run it.
  • Accept the prompt Allow the program to make changes to this computer (UAC prompt)
  • Copy the content of the following codebox into the main textfield:
    :Reg
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags /sub
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can be found on your Desktop entitled SystemLook.txt


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