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My computer is infected [Closed]


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#1
tomandkaren2

tomandkaren2

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will not let me download or update or use as administator sign says does not recognize file system or i do not have administation permission or simply does not downlosd.

 

,

 

 


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#2
BrianDrab

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My assumption is that you are unable to download any files at all? I'd like to get some logs. If you are unable to download the file, do you have another machine and a USB thumb drive where you could download the file and then transfer to your "sick" computer? Please let me know. Thanks.

 

 

Fresh Set of Logs Needed
Let's begin. Please follow the steps below.
 
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.
2. Right click on the file and select Run as administrator (If you don't have this option simply double-click the file to open). When the tool opens click Yes to disclaimer.
3. Press Scan button.
4. It will produce a log called FRST.txt in the same directory the tool is run from (which should be the desktop)
5. Please copy and paste log back here.
6. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.
     Note: Please do not attach any logs unless specifically requested. It's easier if you simply copy and paste them into your reply. It's OK if you have to use more than one post to do so.


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#3
tomandkaren2

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I have a laptop but what is a USB thumb drive?  I have a USB port


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#4
BrianDrab

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You can see examples of what I am talking about at the following link.

 

https://www.google.c...856.KRtjNb7EYo0

 

You mentioned in a PM that you are able to use Google Chrome. Are you able to download the tool using Google Chrome?


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#5
BrianDrab

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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