Ever since I did some software updates (I’m not sure which ones, but I know an antivirus and some drivers were among them) and tried to restart, my hp laptop will not boot. This makes me think it is software and not hardware. Ironically, another computer in the house is having similar issues. No matter what option I select, the startup either hangs or I get a BSOD. My system is Windows 7. I have tried the following (power cord plugged in and unplugged):
1. Start normally: hangs at Starting Windows
2. Launch Startup Repair: BSOD with the following -
*** STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF88001486755, 0xFFFFF880031788A8, 0xFFFFF88003178100)
*** iaStor.sys – Address FFFFF88001486755 base at FFFFF8800144A000, DateStamp 4ed5a567
I have tried using f8 but it didn’t have any effect, however using the spacebar opened different options:
Windows 7 (advanced options with F8): back to choice of #1 or #2 above with same result
Windows Memory Diagnostic: completed and went back to choice of #1 or #2 above.
Advanced options with F8: (I’m sure you already know these) I have tried some with these results
Repair Computer: same result as #2 above
Safe Mode: hangs right after Loaded \windows\system32\\drivers\amdkmafd.sys
Last Known Good Configuration: after logo, flashes blue screen, then back to choice of #1 or #2 above
I don’t think I have anything on the laptop that isn’t backed up, but don’t have a disk for windows repair and would rather not just reinstall if avoidable.
Thank you for any help you can give.