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Loss of speed between main telephone socket and computer


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#1
martynp

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Hi.  I'm in the UK and have been having problems with dropping connection.

 

BT came yesterday and fixed the external wiring and the engineer's test gave 15mb at the master socket.

 

I only get a maximum of 7mb when I run a computer speedtest.

 

The router is hard-wired to my pc but the speed is no different if I use the wireless connection on the same pc.

 

Is it possible that the router is slowing things down? 

Are there some settings I should be tweaking?

Or is it possible that the router is dying?

 

The router is a Belkin.79c and about 3 years old I guess

 

Thnaks in advance for your help.


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#2
phillpower2

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:welcome:   martynp,

 

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

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#3
martynp

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Many thanks for your reply, Phillpower2.

 

I ran Speccy and the results are here:  http://speccy.pirifo...Hl6f265FyuPMrwT

 

Hope this helps!


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#4
phillpower2

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Hello martynp,

 

Speccy shows that you have two AVs installed and running, the two will be fighting for resources which will cause lag and instead of making the computer more secure it can in fact lead to you having no protection at all if they cancel each other out.

 

Firewall
Firewall: 
Enabled
Display Name: 
McAfee Firewall
 
Antivirus
 
Panda GOLD Protection
Antivirus: 
Enabled
Virus Signature Database: 
Up to date
 
McAfee Anti-Virus and Anti-Spyware
Antivirus: 
Enabled
Virus Signature Database: 
Up to date
 

 

Let us know if the above are the free - trial versions or paid for products, either way one has to go but if not paid for products I would ditch both and instead use a better free AV such as Avast or MSE.

 

You are welcome btw  :)


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#5
martynp

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Hello Phillpower2

 

Thanks again for your prompt response

 

McAfee came pre-installed on pc and I pay a fee for Panda Gold.

 

I had believed that McAfee was disabled so I've now removed it completely (not made easy as I had to download a specific tool to accomplish that task).

 

I ran a fresh speedtest and got 6.75mb download and 0.94mb upload.

 

In case you have any other ideas, I've also run  afresh Speccy report which is here: http://speccy.pirifo...ItZEosloe8ZaXXK

 

Really do appreciate your help.


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#6
phillpower2

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After the below is done, try having only one means of internet connection, try wireless first, if no joy, remove the wireless adaptor and re-connect the Ethernet cable and test.

 

You still have McAfee on your machine, the MCPR tool does not always do the job properly, some additional steps are available if you read the full document here

 

Scheduler
28/10/2015 12:08;: 
Adobe Flash Player Updater
 
Adobe Acrobat Update Task
 
Adobe ARM
 
Adobe Reader Speed Launcher
 
CCleanerSkipUAC
 
McAfee Remediation (Prepare)
 
RunAsStdUser Task

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#7
RobertJohnson

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Thanks for sharing the Information!!!!

If you are facing the problem of lowest Internet connection, you must check some points:

·         You need to check that you are using the latest drivers.

·         Check for faulty home internal phone wiring.

·         Check for faulty micro filters or phone equipment.

·         Check your broadband connection speed


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#8
phillpower2

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Not heard back from you martynp, do you still require assistance or is the issue now resolved, an update would be appreciated.


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