[BluePorcupine]

Hi there.

 

I have had a few BSOD crashes on my new (2 weeks old) PC. They seem to be random; sometimes they happen while watching Youtube videos, sometimes while playing games, etc. PC otherwise runs great, no freezes or problems of any kind. I have scanned my PC with Malwarebytes, no detections. Furthermore, I have scanned RAM for errors using Windows Memory Diagnostic Tool. It showed no errors. I have attached the Minidump file, and would very much appreciate some help.

 

Thanks and cheers!

Attached Files

•  BSOD.rar   55.73KB   297 downloads

Edited by BluePorcupine, 27 October 2015 - 09:46 AM.

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   BluePorcupine,

 

Please attach your dump/s using the method below and not rar;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

BSOD can be both software and hardware related, if the latter the computer must be returned and put right else you risk voiding any warranty.

[phillpower2]

   BluePorcupine,

 

Please attach your dump/s using the method below and not rar;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

 

BSOD can be both software and hardware related, if the latter the computer must be returned and put right else you risk voiding any warranty.

[BluePorcupine]

Thanks for the answer,

 

here is the attached Mimidump with Windows compression. Also in the meanwhile I ran mem86 RAM test, without errors in 2 passes. Will leave it on during the night with more passes, but RAM should be fine.

Attached Files

•  102715-6734-01.zip   68.82KB   310 downloads

[phillpower2]

Best Answer

Both crashes point towards vaclcskd.sys which is a driver associated with Breakaway Pipeline audio enhancer, do you use such a programme.

 

Just  so that you are aware the crash dumps also advised of the following The corruption could potentially allow a malicious user to gain control of this machine, dependant on your update you may either need to return the computer to the place of purchase or be redirected to the GTG malware removal forums.

[BluePorcupine]

Yes, I was using Breakaway audio enhancer. I unistalled it now, and will wait and see if BSOD gets back. 

 

Regarding the other part of your answer (The corruption could potentially allow a malicious user to gain control of this machine), I didn't understand what you meant by it. With Breakaway unsinstalled, do I still have some problems? Or does removing Breakaway remove them?

 

Thanks for taking your time to answer btw!

[phillpower2]

We will need to wait and see if the problem still happens and the contents of any crash dump, I am not qualified in malware removal but can provide you with the GTG malware redirection information that will help you check out the machine yourself.

 

You are welcome 

[BluePorcupine]

Oh I see, so there is a possibility I have malware on my PC? Sure, GTG malware redirection information would be nice.

 

Now will wait to see if BSOD repeats itself. Need to give it some time to see if it will happen again, last BSOD was 4 days ago, untill the BSOD today.

 

Btw do I mark this topic as solved, or do I wait about a week and then give an update to the situation?

[phillpower2]

It depends on whether or not your computer crashes and the dump file contains the same warning, if it does I will then provide the GTG malware redirection information for you.

 

If no crashes, give it a least a week then get back to us with an update.

[BluePorcupine]

All right, thanks again for the help!

 

Will give an update in a week or so.

 

Cheers!

[phillpower2]

You are welcome and thanks 

[BluePorcupine]

Just wanna let you know that I have been BSOD-free last couple of weeks.

 

It seems that uninstalling Breakaway did the trick!

 

Thanks again for the help phillppower2, saved me a lot of headache. 

 

Take care!

[phillpower2]

You are most welcome and thank you for your kind words BluePorcupine 

 

Pleased to hear that all is now well 

 

Likewise, take care yourself and please be sure to create restore points and back up all important data on a regular basis