[jppalm]

I have been spywared and I haven't been able to get rid of it. I hope someone can help, please. I can usually handle these myself and have several times, but this one has me stumped.

In particular, I have had great difficulty getting rid of a file named vcmnet11.exe, though I do notice it is not listed here.

Thank you in advance.

Here's the hijack log:

Logfile of HijackThis v1.99.1
Scan saved at 7:29:57 PM, on 6/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\WinCleaner AntiVirus\qhwscsvc.exe
C:\PROGRA~1\WinCleaner AntiVirus\QHONSVC.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\WinCleaner AntiVirus\MailSvr.exe
C:\PROGRA~1\WinCleaner AntiVirus\UPSCHD.EXE
C:\PROGRA~1\WinCleaner AntiVirus\QHM32.EXE
C:\PROGRA~1\WinCleaner AntiVirus\QHONLINE.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Jerry's Custom Browser
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O2 - BHO: WCNetMon Class - {3BE313C3-DAD6-4da6-801D-75860118A0B5} - C:\Program Files\blcorp\WCCSC\WCPStop\wcpstop.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_2_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Quick Heal e-mail Protection] C:\PROGRA~1\WinCleaner AntiVirus\MailSvr.exe
O4 - HKLM\..\Run: [QH Live Update Scheduler] C:\PROGRA~1\WinCleaner AntiVirus\UPSCHD.EXE /CHECK
O4 - HKLM\..\Run: [Quick Heal On-Line Protection] C:\PROGRA~1\WinCleaner AntiVirus\CATEYE.EXE
O4 - HKLM\..\Run: [Quick Heal Messenger] C:\PROGRA~1\WinCleaner AntiVirus\QHM32.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download with Star Downloader - C:\PROGRA~1\Star Downloader\sdie.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Office\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....204&clcid=0x409
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: PDEngine - Unknown owner - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Unknown owner - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Quick Heal Helper Service WSC (qhwscsvc) - Unknown owner - C:\PROGRA~1\WinCleaner AntiVirus\qhwscsvc.exe
O23 - Service: Quick Heal Online Protection - Unknown owner - C:\PROGRA~1\WinCleaner AntiVirus\QHONSVC.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)