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chrome crashed, can't run or install anti-malware or anti-virus

chrome crashed cant run malwarebytes unable to install antivirus frst cant install anti-malware

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#46
RKinner

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Clear the Java Cache by following the instructions on
 
You do not have the latest Java.
First go into Control Panel, Add/Remove Software (XP) or Programs and Features (Vista/Win 7) and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)
I see:
Java 7 Update 65
 
Java has been very vulnerable to infection so unless you absolutely need it you should not reinstall it.
 
If you feel you must have Java:
Get the latest Java at:
 
Save it to your PC then close all browsers and install it.  Do not let it install the yahoo toolbar or other foistware.
Once installed, go into Control Panel, Java, Security and set the slider to the Highest then OK.
 
(If you also want the 64 bit version then use the 64 bit version of IE to get it.)
 
 
Try some of the programs that wouldn't run before like aswmbr.  (Remember to right click and Run As Admin) Since you are downloading them with IE, right click on the program and select Properties.  Make sure IE did not block it.  
 
Do a search for vfnws.dll  and delete any you find.  You may want to let FRST do the search.  (Type vfnws.dll in the box and then hit Search Files.)  

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#47
rajinikanths

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1. Cleared the java cache

2. having said Java is risky, I stay away as much as possible. I've removed it.

3. I tried to rerun aswmbr, avg removal kit with 'Run as admin'. It didn't react. I've checked the properties of aswmbr.exe but nothing is there saying 'blocked'. Pls see attached screenshot.

4. Went to control panel. tried to uninstall AVG 2014. No reaction.

5. Did a vfnws.dll search with FRST. Found one file at this location and deleted it. - C:\FRST\Quarantine\C\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\vfnws.dll

 

*My machine did a blue dump crash before starting these steps earlier.It restarted itself.

*After doing all these steps, it did blue dump crash again and restarted by itself.

Attached Thumbnails

  • aswmbr properties.jpg

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#48
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Download BlueScreenView
 
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit, Select All.
 
Go File, Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#49
rajinikanths

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that link isn't working.


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#50
RKinner

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Odd it didn't work for me either but this is the URL at the top of the page.

http://www.nirsoft.net/utils/blue_screen_view.html

You can just download the 64 bit version directly:

 

http://www.nirsoft.n...eenview-x64.zip

 

It's a zip file so will need to right click and Extract All then right click on the exe and Run As Admin.


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#51
rajinikanths

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nirsoft site has multiple utilities. which one should i download?


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#52
rajinikanths

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Got it. our messages crossed. I'll try that.


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#53
rajinikanths

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==================================================
Dump File         : 111215-33103-01.dmp
Crash Time        : 11/12/2015 6:10:10 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`033b7ec8
Parameter 3       : fffff880`094430c0
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72a40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\111215-33103-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 329,328
Dump File Time    : 11/12/2015 6:11:39 PM
==================================================
 
==================================================
Dump File         : 111215-19718-01.dmp
Crash Time        : 11/12/2015 4:50:57 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`0333b41b
Parameter 3       : fffff880`03b5cb40
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72a40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\111215-19718-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 327,480
Dump File Time    : 11/12/2015 4:52:40 PM
==================================================
 
==================================================
Dump File         : 111115-17596-01.dmp
Crash Time        : 11/11/2015 8:14:42 AM
Bug Check String  : NTFS_FILE_SYSTEM
Bug Check Code    : 0x00000024
Parameter 1       : 00000000`001904fb
Parameter 2       : fffff880`0471f5a8
Parameter 3       : fffff880`0471ee00
Parameter 4       : fffff800`027d2d16
Caused By Driver  : Ntfs.sys
Caused By Address : Ntfs.sys+5a88
File Description  : NT File System Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\111115-17596-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 270,920
Dump File Time    : 11/11/2015 8:15:56 AM
==================================================
 
==================================================
Dump File         : 111115-18657-01.dmp
Crash Time        : 11/11/2015 12:29:23 AM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff8a0`0aaf3000
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`024f626a
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72a40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\111115-18657-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 313,944
Dump File Time    : 11/11/2015 12:30:42 AM
==================================================
 
==================================================
Dump File         : 102315-55536-01.dmp
Crash Time        : 10/23/2015 8:12:40 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : fffff8a0`0c085010
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0827d385
Caused By Driver  : NTFS.sys
Caused By Address : NTFS.sys+1385
File Description  : NT File System Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+72a40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\102315-55536-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 329,496
Dump File Time    : 10/23/2015 8:14:33 PM
==================================================
 
==================================================
Dump File         : 092414-34850-01.dmp
Crash Time        : 9/24/2014 4:37:31 PM
Bug Check String  : MULTIPLE_IRP_COMPLETE_REQUESTS
Bug Check Code    : 0x00000044
Parameter 1       : fffffa80`0793f210
Parameter 2       : 00000000`00000eae
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : afd.sys
Caused By Address : afd.sys+37ce3
File Description  : Ancillary Function Driver for WinSock
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+7f1c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\092414-34850-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 284,952
Dump File Time    : 9/24/2014 4:39:23 PM
==================================================
 
==================================================
Dump File         : 020413-33711-01.dmp
Crash Time        : 2/4/2013 1:12:22 AM
Bug Check String  : 
Bug Check Code    : 0x00000116
Parameter 1       : fffffa80`07f3b4e0
Parameter 2       : fffff880`05621490
Parameter 3       : ffffffff`c00000b5
Parameter 4       : 00000000`0000000a
Caused By Driver  : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description  : DirectX Graphics Kernel
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18510 (win7sp1_gdr.140615-1511)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\020413-33711-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 1,026,872
Dump File Time    : 2/4/2013 1:14:01 AM
==================================================
 
==================================================
Dump File         : 021612-23244-01.dmp
Crash Time        : 2/15/2012 11:32:34 PM
Bug Check String  : DRIVER_POWER_STATE_FAILURE
Bug Check Code    : 0x0000009f
Parameter 1       : 00000000`00000003
Parameter 2       : fffffa80`09172060
Parameter 3       : fffff800`00b9c518
Parameter 4       : fffffa80`07a72bd0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+80640
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18798 (win7sp1_gdr.150316-1654)
Processor         : x64
Crash Address     : ntoskrnl.exe+80640
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\021612-23244-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 906,576
Dump File Time    : 2/16/2012 12:10:26 AM
==================================================

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#54
RKinner

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ntoskrnl.exe has been the culprit most times.  It's a Windows file and sfc said it was OK so possible hardware problem.  Could be bad memory since you are not seeing high temps.  Run the built-in RAM test and see what it says.

 

http://www.sevenforu...stics-tool.html

 

See if RogueKiller will work for you.

 

There is a popup trying to sell you the premium version.  You can x it and then hit the download under Free.  Save it and Run as Admin.

 

If it won't run, create a new user with admin power and login in as the new user and try to download and run it from the new user.


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#55
rajinikanths

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Please advise if I can do this later once the antivirus issue is over. You may feel free to advise otherwise.


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#56
rajinikanths

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i'm running it while waiting :-)


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#57
RKinner

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Best to rule out memory problems first.


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#58
rajinikanths

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sure


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#59
rajinikanths

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Memory - Good. No issues.

RogueKiller 64Bit is running. I ran with 'Run as admin' Permission. once finished i'll update.


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#60
rajinikanths

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1. Memory Good.

2. RogueKillerX 64 ran in the same logged in NT User.

3. Ran with 'Run as admin' option.

4. There were few Registry entries it pointed to and I deleted them.


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