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chrome crashed, can't run or install anti-malware or anti-virus

Started by rajinikanths , Nov 10 2015 02:54 AM

chrome crashed cant run malwarebytes unable to install antivirus frst cant install anti-malware

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#46
RKinner

Posted 12 November 2015 - 05:08 PM

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Clear the Java Cache by following the instructions on

http://www.java.com/...lugin_cache.xml

You do not have the latest Java.

First go into Control Panel, Add/Remove Software (XP) or Programs and Features (Vista/Win 7) and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)

I see:

Java 7 Update 65

Java has been very vulnerable to infection so unless you absolutely need it you should not reinstall it.

If you feel you must have Java:

Get the latest Java at:

http://www.java.com/en/

Save it to your PC then close all browsers and install it. Do not let it install the yahoo toolbar or other foistware.

Once installed, go into Control Panel, Java, Security and set the slider to the Highest then OK.

(If you also want the 64 bit version then use the 64 bit version of IE to get it.)

Try some of the programs that wouldn't run before like aswmbr. (Remember to right click and Run As Admin) Since you are downloading them with IE, right click on the program and select Properties. Make sure IE did not block it.

Do a search for vfnws.dll and delete any you find. You may want to let FRST do the search. (Type vfnws.dll in the box and then hit Search Files.)

#47
rajinikanths

Posted 12 November 2015 - 06:20 PM

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1. Cleared the java cache

2. having said Java is risky, I stay away as much as possible. I've removed it.

3. I tried to rerun aswmbr, avg removal kit with 'Run as admin'. It didn't react. I've checked the properties of aswmbr.exe but nothing is there saying 'blocked'. Pls see attached screenshot.

4. Went to control panel. tried to uninstall AVG 2014. No reaction.

5. Did a vfnws.dll search with FRST. Found one file at this location and deleted it. - C:\FRST\Quarantine\C\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\vfnws.dll

*My machine did a blue dump crash before starting these steps earlier.It restarted itself.

*After doing all these steps, it did blue dump crash again and restarted by itself.

Attached Thumbnails

#48
RKinner

Posted 12 November 2015 - 06:42 PM

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Download BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

Double click on BlueScreenView.exe file to run the program.

When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

#49
rajinikanths

Posted 12 November 2015 - 06:44 PM

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that link isn't working.

#50
RKinner

Posted 12 November 2015 - 06:49 PM

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Odd it didn't work for me either but this is the URL at the top of the page.

http://www.nirsoft.net/utils/blue_screen_view.html

You can just download the 64 bit version directly:

http://www.nirsoft.n...eenview-x64.zip

It's a zip file so will need to right click and Extract All then right click on the exe and Run As Admin.

#51
rajinikanths

Posted 12 November 2015 - 06:49 PM

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nirsoft site has multiple utilities. which one should i download?

#52
rajinikanths

Posted 12 November 2015 - 06:50 PM

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Got it. our messages crossed. I'll try that.

#53
rajinikanths

Posted 12 November 2015 - 06:54 PM

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==================================================

Dump File : 111215-33103-01.dmp

Crash Time : 11/12/2015 6:10:10 PM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff800`033b7ec8

Parameter 3 : fffff880`094430c0

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor : x64

Crash Address : ntoskrnl.exe+72a40

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\111215-33103-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 329,328

Dump File Time : 11/12/2015 6:11:39 PM

==================================================

Dump File : 111215-19718-01.dmp

Crash Time : 11/12/2015 4:50:57 PM

Bug Check String : SYSTEM_SERVICE_EXCEPTION

Bug Check Code : 0x0000003b

Parameter 1 : 00000000`c0000005

Parameter 2 : fffff800`0333b41b

Parameter 3 : fffff880`03b5cb40

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor : x64

Crash Address : ntoskrnl.exe+72a40

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\111215-19718-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 327,480

Dump File Time : 11/12/2015 4:52:40 PM

==================================================

Dump File : 111115-17596-01.dmp

Crash Time : 11/11/2015 8:14:42 AM

Bug Check String : NTFS_FILE_SYSTEM

Bug Check Code : 0x00000024

Parameter 1 : 00000000`001904fb

Parameter 2 : fffff880`0471f5a8

Parameter 3 : fffff880`0471ee00

Parameter 4 : fffff800`027d2d16

Caused By Driver : Ntfs.sys

Caused By Address : Ntfs.sys+5a88

File Description : NT File System Driver

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor : x64

Crash Address : ntoskrnl.exe+72a40

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\111115-17596-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 270,920

Dump File Time : 11/11/2015 8:15:56 AM

==================================================

Dump File : 111115-18657-01.dmp

Crash Time : 11/11/2015 12:29:23 AM

Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

Bug Check Code : 0x00000050

Parameter 1 : fffff8a0`0aaf3000

Parameter 2 : 00000000`00000000

Parameter 3 : fffff800`024f626a

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+72a40

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor : x64

Crash Address : ntoskrnl.exe+72a40

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\111115-18657-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 313,944

Dump File Time : 11/11/2015 12:30:42 AM

==================================================

Dump File : 102315-55536-01.dmp

Crash Time : 10/23/2015 8:12:40 PM

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : fffff8a0`0c085010

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000000

Parameter 4 : fffff880`0827d385

Caused By Driver : NTFS.sys

Caused By Address : NTFS.sys+1385

File Description : NT File System Driver

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor : x64

Crash Address : ntoskrnl.exe+72a40

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\102315-55536-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 329,496

Dump File Time : 10/23/2015 8:14:33 PM

==================================================

Dump File : 092414-34850-01.dmp

Crash Time : 9/24/2014 4:37:31 PM

Bug Check String : MULTIPLE_IRP_COMPLETE_REQUESTS

Bug Check Code : 0x00000044

Parameter 1 : fffffa80`0793f210

Parameter 2 : 00000000`00000eae

Parameter 3 : 00000000`00000000

Parameter 4 : 00000000`00000000

Caused By Driver : afd.sys

Caused By Address : afd.sys+37ce3

File Description : Ancillary Function Driver for WinSock

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7600.16385 (win7_rtm.090713-1255)

Processor : x64

Crash Address : ntoskrnl.exe+7f1c0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\092414-34850-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 284,952

Dump File Time : 9/24/2014 4:39:23 PM

==================================================

Dump File : 020413-33711-01.dmp

Crash Time : 2/4/2013 1:12:22 AM

Bug Check String :

Bug Check Code : 0x00000116

Parameter 1 : fffffa80`07f3b4e0

Parameter 2 : fffff880`05621490

Parameter 3 : ffffffff`c00000b5

Parameter 4 : 00000000`0000000a

Caused By Driver : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+5d000

File Description : DirectX Graphics Kernel

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18510 (win7sp1_gdr.140615-1511)

Processor : x64

Crash Address : ntoskrnl.exe+80640

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\020413-33711-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 1,026,872

Dump File Time : 2/4/2013 1:14:01 AM

==================================================

Dump File : 021612-23244-01.dmp

Crash Time : 2/15/2012 11:32:34 PM

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`09172060

Parameter 3 : fffff800`00b9c518

Parameter 4 : fffffa80`07a72bd0

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+80640

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.18798 (win7sp1_gdr.150316-1654)

Processor : x64

Crash Address : ntoskrnl.exe+80640

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\021612-23244-01.dmp

Processors Count : 3

Major Version : 15

Minor Version : 7601

Dump File Size : 906,576

Dump File Time : 2/16/2012 12:10:26 AM

==================================================

#54
RKinner

Posted 12 November 2015 - 07:08 PM

Malware Expert

Expert
24,625 posts

ntoskrnl.exe has been the culprit most times. It's a Windows file and sfc said it was OK so possible hardware problem. Could be bad memory since you are not seeing high temps. Run the built-in RAM test and see what it says.

http://www.sevenforu...stics-tool.html

See if RogueKiller will work for you.

There is a popup trying to sell you the premium version. You can x it and then hit the download under Free. Save it and Run as Admin.

If it won't run, create a new user with admin power and login in as the new user and try to download and run it from the new user.

#55
rajinikanths

Posted 12 November 2015 - 07:27 PM

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82 posts

Please advise if I can do this later once the antivirus issue is over. You may feel free to advise otherwise.

#56
rajinikanths

Posted 12 November 2015 - 07:33 PM

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i'm running it while waiting :-)

#57
RKinner

Posted 12 November 2015 - 07:42 PM

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Best to rule out memory problems first.

#58
rajinikanths

Posted 12 November 2015 - 07:50 PM

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sure

#59
rajinikanths

Posted 12 November 2015 - 08:04 PM

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Memory - Good. No issues.

RogueKiller 64Bit is running. I ran with 'Run as admin' Permission. once finished i'll update.

#60
rajinikanths

Posted 12 November 2015 - 08:47 PM

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1. Memory Good.

2. RogueKillerX 64 ran in the same logged in NT User.

3. Ran with 'Run as admin' option.

4. There were few Registry entries it pointed to and I deleted them.

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