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chrome crashed, can't run or install anti-malware or anti-virus

chrome crashed cant run malwarebytes unable to install antivirus frst cant install anti-malware

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#106
RKinner

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DxDiag says everything is OK with DirectX.

 

Let's check that the program doesn't put something in the path:

 

Copy the next 2 lines:

set path > \junk.txt
notepad \junk.txt
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.  
 
There is a program called Process Monitor:
 
 
Save it to your desktop.  Run Process Monitor. (right click and Run As Admin)
 
Very quickly try to run your game.  As soon as you see it is not going to work,  File, then uncheck Capture Events.  This uses a lot of memory so will crash if it stays up too long.
 
The log is enormous but perhaps you can take a screen shot of the page where it tries to start game.exe.

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#107
rajinikanths

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These are the lines from junk.txt:

Path=C:\Windows\system32;C:\Windows;C:\Windows\system32\wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\QuickTime\QTSystem;C:\Program Files\WIDCOMM\Bluetooth Software;C:\Program Files\WIDCOMM\Bluetooth Software\syswow64;;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
 
I ran the Process Monitor per your advise. Please find attached the screenshot. I've also saved log in XML format with Stack Trace.
 
ASM2Launcher.exe as usual brought up a windows. Then when I clicked 'Launch Game' it did nothing.
I'm attaching 2 screenshots. First one will show both ASM2Launcher.exe and Game.exe (I guess I got this right). Now, second screenshot is about Game.EXE
 
Thanks again.
 

Attached Thumbnails

  • ASM2Launcher_Game_Exe.jpg
  • Game_EXE_afterwards.jpg

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#108
RKinner

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Nothing in the Path about your game so that's not it.

 

May need a few more pages of Process Monitor.  So far it is looking for a directory called ui and it's not there.  Do you ever see game.exe in the Process Name column?


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#109
rajinikanths

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Hi,

I reran it but the log is HUGE. I tried to save it in different formats but the size is large. But, there are tons of Game.EXE in ProcessName column. Can you advise if there is any way to simply capture the information for you?

 

Thanks again.


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#110
RKinner

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Click on Filter, change the first box to Process Name, second box stays at IS thirdbox changes to game.exe fourth box stays at Include.  Hit Add then OK.
 
 
 
File, Save, All Events, Format: Comma-Separated Values (CSV) then OK.  It should save the file to logfile.csv which should be on your desktop.  Close Process Monitor. 
 
If you zip up the file, how big is it now?

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#111
rajinikanths

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Thank you.

It was around 50 MB. I zipped it and turned out to be 2MB. Please find the log attached as .rar file.

 

Thanks again for your help.

Attached Files


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#112
RKinner

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It doesn't look like the filter worked or perhaps the instructions I gave you on how to save the file overrode the filter.  Can you try again to just have it show the game.exe lines?


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#113
rajinikanths

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I guess that was because of selecting 'All events' i guess. Now i resaved with 'Events displayed under current filter option'.

Please find the zip attached.

 

This is just 38KB zipped...

 

*I happen to see that there was a missing key in registry in path HKCU\Software\Valve\Steam\ActiveSession and I created and tried as per google result. It didn't work.

 

Please let me know.

Thanks again.

Attached Files


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#114
RKinner

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I did find where wmiprvse.exe is looking for an illegal file name:  

D:\Games\PC\The Amazing Spider-Man 2\ዧ瓳肜Ķ.DLL

 

Chinese is not allowed so this probably indicates corruption in the wmi database.  There is a clean up procedure:

 

http://blogs.technet...repository.aspx

 

Not sure it's important to your game but it is something that's not right.

 

 

 

Just opened your new file.  The same Chinese garbage shows up on line 2966.  It might be passed from wmi so I would try to clean up wmi first and see if it helps.

 

at line 3080 it starts creating multiple processes so it's trying to start the game.

 

then it looks at 

 

HKCU\Software\Valve\Steam\ActiveProcess

 

and apparently does not like what it finds and then closes all of the processes.  Does this game require Steam?

 

Let's look at the registry entry.  

Copy the next two lines

reg query "HKCU\Software\Valve\Steam\ActiveProcess" /s > \junk.txt
notepad \junk.txt
 
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.  

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#115
rajinikanths

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I added ActiveProcess registry entry and tried yesterday but it didn't work. I did not know about that chinese string characters. I'll try the clean up as you suggested and let you know.

This game is also coming out with Steam however my PC version is without steam. It does have some Steam folders and Steam*.dll. 

 

Do you also suggest replacing the NTDLL.DLL file?

In that ProcessMonitor, I happen to see that before 'PROCESS EXIT' is called, 2 lines were NTDLL.DLL. And, in google, I see it is related to DirectX driver and many games were crashing due to that. I just wanted to share my findings.

 

Please advise. In the meanwhile, I'll try that cleanup and let you know.

 

Thanks.


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#116
RKinner

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HKCU\Software\Valve\Steam\ActiveProcess  is probably something it doesn't want to find.  It's probably making sure Steam is not running a game but currently it thinks it is.

 

With no program running try the reg query and let's see what it says.

 

NTDLL.DLL is a very important windows file.  If you passed SFC /Scannow then it  should be OK


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#117
rajinikanths

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I ran the registry capture script you gave:

 

 
HKEY_CURRENT_USER\Software\Valve\Steam\ActiveProcess
    SteamClientDll    REG_SZ    D:\Games\PC\The Amazing Spider-Man 2\steamclient.dll
    Universe    REG_SZ    Public
    pid    REG_DWORD    0xf00

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#118
rajinikanths

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I added the ActiveProcess yesterday. I can delete it if you may wish.


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#119
RKinner

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If you added it then delete it and try the game again with process monitor running and the filter set as before.


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#120
rajinikanths

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Thanks. 

Deleted the reg key. 

Restarted the machine.

Ran ProcessMon

Ran the game and captured the attached log. (only for Game.exe).

Please review.

 

Thanks.

*Zipfile attached.

Attached Files


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