black screen then shuts down#windowsxp #helpme #pls
Posted 15 November 2015 - 08:39 PM
Posted 17 November 2015 - 06:03 AM
Hi and welcome to the forum,
sorry to hear of the problems you are experiencing
Its difficult to give precise instructions without knowing something about your computer... for example the following information will help:
1 Make and model number of computer
2 Operating system being used, and level of service pack installed
3 Are all available updates installed?
4 When did the problem occur?
5 What were you asking the computer to do when its first happened?
6 What changes, either to hardware or software had been made in the weeks prior to the problem starting.
7 Is the laptop battery fully charged and is the charger working correctly? ( check with voltmeter)
8 Have you disconnected all peripherals, printers, scanners, mobile phones, memory cards external hard drives, removed cd/dvd from the tray and then removed the battery, removed the power cord from the wall socket and held down the power on button for 30 seconds and then released it?... if not try that, and then replace the battery and then the power cord and try to start by pushing in the power on button for 1 or 2 seconds only.
9 Have you tried booting into safe mode?
10 Have you tried booting with a Windows install DVD in the tray? ( adjust the BIOS if necessary to boot first from CD/DVD drive and then hard drive0 save the changes and exit with the DVD in the tray
if not, try it and let us know how you get on
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