[AdamIsAdam]

Hello,

My son's Toshiba has an unusual mousepad failure.  If I reboot, it works for a while, about 3-5 minutes depending on what I'm doing, then stops.  Fortunately it's a touch screen, but this has to be fixed.  I'm not sure where to begin.  I just had a Geek clean the machine because of unrelated malware issues, so we know it's clean.

 

Satellite L-15W.

Still windows 8 despite trying to utilize the free upgrade to 10.  Can't see to get the invite to actually arrive.

 

What else do you need to know to get started?

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Hello,

Sometimes this will work,

Press and hold ALT and press F5.

[zep516]

Hello,

Sometimes this will work,

Press and hold ALT and press F5.

[AdamIsAdam]

That didn't work. I'm open to suggestions please.

Thanks.
Adam

 

PS  Sorry for the long delay between replies. I didn't have my son's laptop with me for a while.  Anyway, I've got time today with it and would love some help if at all possible.  THANKS!!!

Edited by AdamIsAdam, 16 December 2015 - 07:33 AM.

[zep516]

This issue may occur due to incompatible or corrupted touchpad drivers on the computer. I would suggest you to visit manufacturer website and update latest touchpad driver for Windows 8.

Refer to the link: http://www.csd.toshi...rt/jsp/home.jsp

Let us know

[AdamIsAdam]

ok, I'll give that a try. Thanks for the link.

[zep516]

You're welcome.

I'm getting some information from here==>http://answers.micro...90a307ea82?db=5

[zep516]

Are you making any progress ?

Joe

[AdamIsAdam]

I'm happy to report that after downloading a new mouse pad driver, so far (5 minutes) the mouse pad seems to be working!!!

 

I'll work on this a bit more and report back if that is not the case.

 

Thanks again, as always. 

 

adam

[zep516]

Good news !

Thanks for posting...

Joe

[AdamIsAdam]

That was a funny coinky-dinky!  Yes, that upgrade seems to have worked. I did try that before posting, but must have not had a good link to check my driver.

 

Thanks again.