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Bsod


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#1
arizuka

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Seems to be a common problem here...but I keep getting a bsod when I go to install the latest windows updates. It says something about a driver, but I can't quite catch it. Then if I try to restart it, it fails and I have to launch startup repair. Startup repair eventually also fails, but when I started it again, it worked until I again launched Windows update. Not sure what steps to take next.

I am running Windows 7 64bit home premium.

Eta - the other weird thing it did lately was to stop launching the screensaver. That's what led me to think it needed the updates, which appeared to include driver updates. It did also bsod once upon coming out of sleep mode.

Edited by arizuka, 28 November 2015 - 07:04 PM.

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#2
phillpower2

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Hello arizuka,

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 


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#3
arizuka

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When I try to compress the dump files it says "file not found or no read permission". I can't actually view them myself and the most recent date is 11/18, which might be the first BSOD, but not the most recent ones.

 

Here is the Speccy though: http://speccy.pirifo...dSXo1zInUrQF3Ae

 

Eta - in case it's important, the updates I was trying to install were Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2 - Intel® HD Graphics, Ralink Technology, Corp. - WLAN - Dual Stream 802.11n Wireless LAN Card, Siliten - Input - USB Human Interface Device and then three Updates for Windows 7 x64 based systems: KB2830477, KB3080079, KB3102429


Edited by arizuka, 29 November 2015 - 10:19 AM.

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#4
phillpower2

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Can you check that crash dumps are enabled for us please, see steps below;

 

Right-click My Computer, and then click Properties. Click the Advanced tab, and then under Startup and Recovery, click Settings (or Startup and Recovery). For best results, under write debugging information select full memory dump. Your system however must meet several conditions for this option to work. Alternatively you can select small memory dump to have your system write out crash dump files that are significantly smaller. 
 

 

 

Drivers aside, you may have some conflicting security software on your computer.


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#5
arizuka

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I had the option of small memory dump and kernal, so I picked small. I only have MBAM and MSE on my computer. I'm wondering though, is this:  something I should try?  So far this has only occurred when the computer is coming out of sleep or when I try to install updates that include drivers.  The other symptom on coming out of sleep seems to be that the screensaver stops working.  


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#6
phillpower2

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Small memory dump is ok but please don't try anything other than what we suggest here as you may end up with bigger problems than what you already have, we have plenty of tools that we can suggest you try, meanwhile we will wait on any crash dump/s.


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#7
phillpower2

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Not heard back from you arizuka, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#8
arizuka

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It hasn't crashed again since the last time. Though, for some reason, it has this new thing of throwing up a dialogue box whenever I go to move files or unzip them that says "this file may harm your computer."  It's never done that before.


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#9
phillpower2

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To see if this is a Windows issue download then run the All in One Repair from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.


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#10
arizuka

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Do I download the portable or installer of the file from Tweaking?


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#11
phillpower2

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Installer.


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#12
phillpower2

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Not heard back from you arizuka, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#13
arizuka

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HI, sorry, I haven't had time to run the fix yet, but my computer hasn't done the screen again and has updated normally the last few days. So you can just close this if you want, or I'll come back again if it does it again and then after i've run that fix. Thanks.


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#14
phillpower2

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Hello

 

Thank you for your update  :thumbsup:

 

Tech topics are not ordinarily closed without reason so you can come back here at any time, give it another few days or so and if all is still well please post back and let us know and your thread can be marked as resolved.

 

As the computer is now stable I suggest that you make sure that you have a restore point for the present settings, see below courtesy of Microsoft;

 

To create a restore point
  1. Open System by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, right-clicking Computer, and then clicking Properties.

  2. In the left pane, click System protection18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. Click the System Protection tab, and then click Create.

  4. In the System Protection dialog box, type a description, and then click Create.

 

 

 


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