[Wizholt7]

I'm having a weird problem with my computer. I have a 1st Gen Microsoft surface pro and for some reason the internet speeds when connected to my comcast internet Via wifi is terrible (anywhere from 0,1mbps to 2mbps), it should be around 30. I read that the surface pro 2 had internet issues related to the bluetooth antenna, but I checked and ruled that out for mine. My wife's lenovo yoga works fine on the same internet and gets about 28mbps. After messing with it I decided to just reset the computer to factory defaults. It was on Windows 10 before the reset, but the reset put it back to Windows 8.1. Still having the same issue. Weird thing is I connected my surface to the hot spot on my phone (which only gets 4-6mbps), and it pulls the full 4-6 download speeds. Put it back to comcast and it's slow again. But my wife's yoga and my phone and pretty much everything else works fine on comcast.

Any ideas???

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List content of Hosts
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List Winsock Entries
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List Devices (problems only)



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[rockmilk]

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

[Wizholt7]

Thanks for the reply. I'll do that when I get home tonight.

[rockmilk]

Sure thing, can not promise any results but I will surely be able to tell you what is going on if I spot something out of the ordinary.

[Wizholt7]

Ok, here are the results:

 

MiniToolBox by Farbar  Version: 02-11-2015

Ran by Jonathan (administrator) on 05-12-2015 at 11:51:01

Running from "C:\Users\Jonathan\Downloads"

Microsoft Windows 8 Pro  (X64)

Model: Surface with Windows 8 Pro Manufacturer: Microsoft Corporation

Boot Mode: Normal

***************************************************************************

 

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

========================= IE Proxy Settings: ============================== 

 

Proxy is not enabled.

No Proxy Server is set.

 

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= Hosts content: =================================

========================= IP Configuration: ================================

 

Marvell AVASTAR 350N Wireless Network Controller = Wi-Fi 2 (Connected)

Bluetooth Device (Personal Area Network) = Bluetooth Network Connection 2 (Media disconnected)

 

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Wi-Fi 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Bluetooth Network Connection 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

set interface interface="Local Area Connection* 14" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

 

 

popd

# End of IPv4 configuration

 

 

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Holt-PC

   Primary Dns Suffix  . . . . . . . : 

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : hsd1.ky.comcast.net.

 

Wireless LAN adapter Local Area Connection* 14:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

   Physical Address. . . . . . . . . : 2A-18-78-44-81-16

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Bluetooth Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : 

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2

   Physical Address. . . . . . . . . : 28-18-78-44-81-18

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wi-Fi 2:

 

   Connection-specific DNS Suffix  . : hsd1.ky.comcast.net.

   Description . . . . . . . . . . . : Marvell AVASTAR 350N Wireless Network Controller #2

   Physical Address. . . . . . . . . : 28-18-78-44-81-17

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2601:485:4001:29fd:4044:16c5:8df2:7fe5(Preferred) 

   Temporary IPv6 Address. . . . . . : 2601:485:4001:29fd:1c94:5096:e9a9:64af(Preferred) 

   Link-local IPv6 Address . . . . . : fe80::4044:16c5:8df2:7fe5%22(Preferred) 

   IPv4 Address. . . . . . . . . . . : 10.0.0.7(Preferred) 

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, December 5, 2015 11:49:53 AM

   Lease Expires . . . . . . . . . . : Saturday, December 12, 2015 11:49:53 AM

   Default Gateway . . . . . . . . . : fe80::21d:d2ff:fe46:1101%22

                                       10.0.0.1

   DHCP Server . . . . . . . . . . . : 10.0.0.1

   DHCPv6 IAID . . . . . . . . . . . : 371726456

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-06-83-91-00-00-00-00-00-00

   DNS Servers . . . . . . . . . . . : 75.75.75.75

                                       75.75.76.76

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.hsd1.ky.comcast.net.:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : hsd1.ky.comcast.net.

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Server:  cdns01.comcast.net

Address:  75.75.75.75

 

Name:    google.com

Addresses:  2607:f8b0:4002:c06::71

 173.194.46.102

 173.194.46.104

 173.194.46.110

 173.194.46.96

 173.194.46.99

 173.194.46.98

 173.194.46.103

 173.194.46.105

 173.194.46.101

 173.194.46.97

 173.194.46.100

 

 

Pinging google.com [2607:f8b0:4002:c08::65] with 32 bytes of data:

Reply from 2607:f8b0:4002:c08::65: time=36ms 

Reply from 2607:f8b0:4002:c08::65: time=38ms 

 

Ping statistics for 2607:f8b0:4002:c08::65:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 36ms, Maximum = 38ms, Average = 37ms

Server:  cdns01.comcast.net

Address:  75.75.75.75

 

Name:    yahoo.com

Addresses:  2001:4998:c:a06::2:4008

 2001:4998:58:c02::a9

 2001:4998:44:204::a7

 98.138.253.109

 98.139.183.24

 206.190.36.45

 

 

Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:

Reply from 2001:4998:44:204::a7: time=207ms 

Reply from 2001:4998:44:204::a7: time=100ms 

 

Ping statistics for 2001:4998:44:204::a7:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 100ms, Maximum = 207ms, Average = 153ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================

Interface List

 30...2a 18 78 44 81 16 ......Microsoft Wi-Fi Direct Virtual Adapter #2

 29...28 18 78 44 81 18 ......Bluetooth Device (Personal Area Network) #2

 22...28 18 78 44 81 17 ......Marvell AVASTAR 350N Wireless Network Controller #2

  1...........................Software Loopback Interface 1

 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

          0.0.0.0          0.0.0.0         10.0.0.1         10.0.0.7     25

         10.0.0.0    255.255.255.0         On-link          10.0.0.7    281

         10.0.0.7  255.255.255.255         On-link          10.0.0.7    281

       10.0.0.255  255.255.255.255         On-link          10.0.0.7    281

        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

        224.0.0.0        240.0.0.0         On-link          10.0.0.7    281

  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

  255.255.255.255  255.255.255.255         On-link          10.0.0.7    281

===========================================================================

Persistent Routes:

  None

 

IPv6 Route Table

===========================================================================

Active Routes:

 If Metric Network Destination      Gateway

 22    281 ::/0                     fe80::21d:d2ff:fe46:1101

  1    306 ::1/128                  On-link

 22    281 2601:485:4001:29fd::/64  On-link

 22    281 2601:485:4001:29fd:1c94:5096:e9a9:64af/128

                                    On-link

 22    281 2601:485:4001:29fd:4044:16c5:8df2:7fe5/128

                                    On-link

 22    281 fe80::/64                On-link

 22    281 fe80::4044:16c5:8df2:7fe5/128

                                    On-link

  1    306 ff00::/8                 On-link

 22    281 ff00::/8                 On-link

===========================================================================

Persistent Routes:

  None

========================= Winsock entries =====================================

 

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)

Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)

Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)

Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)

Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)

Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)

Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)

x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)

x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)

x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)

x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)

x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)

x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

x64-Catalog9 11 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (12/05/2015 11:27:03 AM) (Source: Customer Experience Improvement Program) (User: )

Description: 80070005

 

Error: (12/01/2015 09:11:01 PM) (Source: Application Hang) (User: )

Description: The program Explorer.EXE version 6.2.9200.16433 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 374

 

Start Time: 01d12ca3f0f4647c

 

Termination Time: 0

 

Application Path: C:\WINDOWS\Explorer.EXE

 

Report Id: ebd5743a-9899-11e5-be6e-281878448118

 

Faulting package full name: 

 

Faulting package-relative application ID:

 

 

System errors:

=============

Error: (12/05/2015 11:13:05 AM) (Source: BTHUSB) (User: )

Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

 

Error: (12/02/2015 08:28:17 AM) (Source: BTHUSB) (User: )

Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

 

Error: (12/01/2015 10:20:11 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 40.

 

Error: (12/01/2015 09:11:31 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

 

Error: (12/01/2015 09:06:37 PM) (Source: Ntfs) (User: NT AUTHORITY)

Description: A corruption was discovered in the file system structure on volume D:.

 

A corruption was found in a file system index structure.  The file reference number is 0xf62000000000f60.  The name of the file is "\programs\Programs x86\IGNORE\PCSX2 1.2.1".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

 

Error: (12/01/2015 10:44:29 PM) (Source: Service Control Manager) (User: )

Description: The Marvell AVASTAR Bluetooth Radio Adapter service failed to start due to the following error: 

%%1053

 

Error: (12/01/2015 10:44:29 PM) (Source: Service Control Manager) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Marvell AVASTAR Bluetooth Radio Adapter service to connect.

 

Error: (12/01/2015 10:43:20 PM) (Source: volmgr) (User: )

Description: Crash dump initialization failed!

 

 

Microsoft Office Sessions:

=========================

Error: (12/05/2015 11:27:03 AM) (Source: Customer Experience Improvement Program)(User: )

Description: 80070005

 

Error: (12/01/2015 09:11:01 PM) (Source: Application Hang)(User: )

Description: Explorer.EXE6.2.9200.1643337401d12ca3f0f4647c0C:\WINDOWS\Explorer.EXEebd5743a-9899-11e5-be6e-281878448118

 

 

=========================== Installed Programs ============================

 

ASIO4ALL (HKLM-x32\...\ASIO4ALL) (Version: 2.13 - Michael Tippach)

Focusrite USB 2.0 Audio Driver 2.5.1 (HKLM\...\Focusrite USB 2.0 Audio Driver_is1) (Version: 2.5.1 - Focusrite Audio Engineering Limited.)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.73 - Google Inc.)

Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden

Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)

Proclaim (HKLM-x32\...\{E5EECB6A-ECB4-4B89-BC3B-514777FE33CF}) (Version: 1.31.838 - Faithlife Corporation)

Proclaim Prerequisites (HKLM\...\{C81B69F1-2C4F-4137-A4A7-95E8F28205B2}) (Version: 1.28.0151 - Faithlife Corporation)

Windows Driver Package - Focusrite USB 2.0 Audio Driver (09/25/2013 2.5.128.1) (HKLM\...\CF1FC201D237269A9CD51A3A6B14ADBF67175C32) (Version: 09/25/2013 2.5.128.1 - Focusrite)

 

========================= Devices: ================================

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 66%

Total physical RAM: 3979.71 MB

Available physical RAM: 1341.38 MB

Total Virtual: 7563.71 MB

Available Virtual: 4623 MB

 

========================= Partitions: =====================================

 

1 Drive c: (Windows) (Fixed) (Total:50.17 GB) (Free:22.59 GB) NTFS

2 Drive d: (FIRELITE) (Fixed) (Total:111.79 GB) (Free:23.57 GB) NTFS

3 Drive e: () (Removable) (Total:29.72 GB) (Free:3.4 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\Holt-PC

 

Administrator            Guest                    Jonathan                 

 

 

**** End of log ****

[rockmilk]

Sorry for the delay, are you still having issues?

 

For some reason I did not get an email of the reply you made here, sorry it happens sometimes.

[Wizholt7]

Sorry for the delay, are you still having issues?

 

For some reason I did not get an email of the reply you made here, sorry it happens sometimes.

Ha, same thing on your reply. Last I tested it I was still having the same issue. See any red flags with the test results?

[rockmilk]

Follow this guide.

 

 

https://windowsinstr...-internet-free/

[Wizholt7]

I'll give it a shot when I get home. And hopefully I won't take a week to reply again haha

[Wizholt7]

Okay, I didn't run that program yet, but mysteriously my computer is working fine with my home wifi out of the blue now....no idea what fixed it...

 

EDIT:  Ack, okay no sooner did I say that did my internet slow down again. It was fine, then went down to 0.2mbps, then back up. And again, this is only on my home wifi, and only this computer. Any other wifi, or any other computer on my home wifi works fine

Edited by Wizholt7, 26 December 2015 - 03:20 PM.

[rockmilk]

Complete the guide, and let me know. If you still have issues, then post a new log.

[Wizholt7]

Looks like I'm still having issues after completing the guide. It is weird, I ran a speed test and it ran at 26mbps which is great for my internet service. Then two minutes later the internet seemed to not be responding, so I went to run a test again, and it was stuck on the ping part of the test for about two minutes, and then it started running at about 7mbps. It's like it gets interrupted temporarily, but when it picks back up, it is often slower than before....

[Wizholt7]

I took a video of the problem in action, hopefully it will help. Here is is:

[rockmilk]

Sorry for the EXTREME delay, have you fixed your issue?