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Cryptowall Virus

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Dear Geeks,


I've recently had some problems with the cryptowall virus, or "save_your_files virus".

I followed many different procedures, which I've found on the net, trying to avoid the fake ones.


Please, mind that currently I have no important files on this pc, so I don't need to restore them (which seems to be the real problem). I just want to have a 100% healthy pc.


What I tried:


The number 5 of this guide


which is to say: 

-Malwarebytes (it found cryptowall -about 6 different files- and removed it)

-Hitman (for a doublecheck, it found only one issue, which I think wasn't correlated with the virus)


Safe mode

I found many videos that suggested this solution. In my OS (Windows 8.1) I didn't find the same path that they showed. 

I followed 2 different paths:

1) Local Machine -> software -> Microsoft -> Run (which was empty in my case, and in many videos wasn't)

2) Current User (or something like that) -> software -> Microsoft -> (here one video found a folder named "cryptowall", nothing like this happened to me) - Run (which was empty in my case, and in many videos wasn't)

So I didn't really found anything useful (maybe because Malwarebyte had already deleted them?)


This Guide


which is to say:

-Roguekiller to stop the virus running the processes (it didn't find anything)

-Malwarebytes (as I had just run it, I didn't repeat it)

-Deleting temporary folders



Now, I don't really know if I've get rid of the virus itself. If i run again any antimalware, they don't find anything. On the other hand, when I start the pc there are still some popups, such as the image and the html file.

I could maybe eliminate them going to the starting processes, but as they could be a signal of the virus' presence I didn't do it yet,


Can you help me? Do you think i still have the virus or not? How to resolve best the problem (and the popups)?


Thank you

Edited by Aarcam, 06 December 2015 - 09:27 AM.

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    Miss Congeniality

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Hi Aarcam,

Welcome to GeeksToGo! :)

I would be more than happy to help you out in your time of need.

Please nothing more than what I ask you to do in the way of running scans, etc. At this time, could you please post the logs generated by the tools you have used so I could have a look see what was found and/or removed. Also I need a couple more logs to view. See below:

Please download Farbar Recovery Scan Tool and save it to your desktop. <<< Very Important!

Note: You will need to run the version compatible with your system. If you are not sure which version (32 or 64-bit) applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Make sure that FRST is on the desktop of the infected system
  • Right click and choose Run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates a second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
Log I need to see in your next reply are as follows:


Thank you,
Donna :)
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Hi, thank you for your reply



2 logs from Farbar

1 log from Malwarebytes

1 log from BitDefender (the Antivirus I'm using right now)



Attached Files

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    Miss Congeniality

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Hi Aarcam,

Thank you for the logs. While I review the contents of these logs, please run the following scan and provide the reports that it generates.

Please download CKScanner and save it to your Desktop. <-Important!!!
  • Double-click on CKScanner.exe and click Search For Files.
  • If using Vista, right-click on it and Run As Administrator.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A text file will be created on your desktop named ckfiles.txt.
  • Click OK at the file saved message box.
  • Double-click the ckfiles.txt icon on your desktop to open the log and copy/paste the contents in your next reply.

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