[76broadband]

I decided to reset my PC. The percentage seems to be stuck at 25% (it's been stuck for about 48 hours). Is this normal, and if not, will stopping it harm anything?

Edited by 76broadband, 08 December 2015 - 04:13 PM.

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   76broadband,

 

No that is not normal behaviour.

 

Couple of questions if I may;

 

Why did you need to try a reset, were you already having problems.

 

Was Windows 10 an upgrade from an earlier OS such as 7, 8/8.1, a fresh installation from disk or a pre install on a new computer.

 

Please provide information about your computer, this includes  is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial).

 

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[phillpower2]

   76broadband,

 

No that is not normal behaviour.

 

Couple of questions if I may;

 

Why did you need to try a reset, were you already having problems.

 

Was Windows 10 an upgrade from an earlier OS such as 7, 8/8.1, a fresh installation from disk or a pre install on a new computer.

 

Please provide information about your computer, this includes  is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial).

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

[76broadband]

   76broadband,

 

No that is not normal behaviour.

 

Couple of questions if I may;

 

Why did you need to try a reset, were you already having problems.

 

Was Windows 10 an upgrade from an earlier OS such as 7, 8/8.1, a fresh installation from disk or a pre install on a new computer.

 

Please provide information about your computer, this includes  is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial).

 

Tip

To ensure that you receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

I wanted to reset, because it was running pretty slow, and I wanted to start over with the OS. It's a Toshiba Satellite C655-S5049. The Windows 10 OS installed is an upgrade from Windows 7.

[phillpower2]

Best Answer

Sounds like either a corrupt OS or a flaky HDD.

 

Do you happen to know if there is a recovery partition on the HDD, if there is, it will reinstall the original OS so you will need to update it and then reinstall W10.

 

Only try the following if there is no data on the HDD that you would like to try and back up, post back here if there is.

 

See pages 4, 5, 6, and 7 here if no joy see here

 

Going offline now as I have an early start in the morning but will check back around 2.15pm UK time tomorrow, good luck.

[76broadband]

Sounds like either a corrupt OS or a flaky HDD.

 

Do you happen to know if there is a recovery partition on the HDD, if there is, it will reinstall the original OS so you will need to update it and then reinstall W10.

 

Only try the following if there is no data on the HDD that you would like to try and back up, post back here if there is.

 

See pages 4, 5, 6, and 7 here if no joy see here

 

Going offline now as I have an early start in the morning but will check back around 2.15pm UK time tomorrow, good luck.

Thank you very much for your help; the problem is now resolved

[phillpower2]

Glad to hear that all is now well   care to share how the problem was corrected so that it may help others with the same or a similar issue.

 

You are welcome btw