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Weird internet stuttering issue


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#1
Samyaza

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Hi,

 

I don't know if this is the right place for this, since this is more of a software problem I guess, but my internet seems to be acting a bit weird.

 

I like to Skype with my friend from time to time, and watch films with him on a video call website, http://rabb.it.

 

Until around a month ago, everything seemed to work just fine. After that I started having a weird lag problem. My friend and I used to have our webcams on while chatting, but now, if I have my webcam on, the whole call's quality goes to absolute garbage. The audio quality and my friend's webcam quality turns horrible the moment I turn on my webcam, and I have no idea why.

On rabb.it, we used to watch films while video chatting, but now it's become nearly impossible. When I turn on my webcam, the film (or anything else we're watching, such as a Youtube video) starts lagging constantly. However, Speedtest never shows any difference in my internet speed. I get a solid 50-60 mb/s all the time, and this lagging problem never occurs with anything else, only when using my webcam.

 

I've been trying to fix this problem for some time now, I've restarted my router numerous times and reset it to factory settings more than once, even replaced it with a new one, but it didn't help.

 

Odd thing is, when I don't use my router and plug my laptop straight to the wall with an ethernet cable, the lag disappears completely. So this seems to be a router problem, but not with the hardware itself because replacing it didn't help at all, and the router normally works flawlessly, this is the only time I've had problems with it.

 

Any help?


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#2
RKinner

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How do you connect to the Internet when you use the router?  WiFi or Ethernet cable?
 
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
Close all browser and make sure the webcam is off.
Wait a full minute then:
 
File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.
 
 
Now do whatever you need to do to turn on the webcam  and make a second process explorer log and post it.

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#3
Samyaza

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Hello,

thanks for the fast reply.

 

Here's my System Idle Process file:

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 95.44 0 K 24 K 0
procexp64.exe 2.56 35 380 K 56 844 K 5424 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
Interrupts 0.52 0 K 0 K n/a Hardware Interrupts and DPCs
dllhost.exe 0.44 3 184 K 6 860 K 2928 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dwm.exe 0.26 28 284 K 26 756 K 3044 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
System 0.25 164 K 1 500 K 4
svchost.exe 0.17 51 304 K 28 456 K 3636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 0.11 2 936 K 6 176 K 728 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.09 35 732 K 57 784 K 1560 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.04 4 984 K 8 612 K 620 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.02 8 976 K 15 664 K 4600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
lsass.exe 0.02 6 040 K 13 152 K 816 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
AvastUI.exe 0.01 19 712 K 22 756 K 3824 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.
AvastSvc.exe 0.01 112 660 K 45 108 K 1724 avast! Service AVAST Software (Verified) AVAST Software a.s.
TPOSDSVC.exe 0.01 6 916 K 8 068 K 3068 On screen display message generator for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
svchost.exe 0.01 743 412 K 403 280 K 1216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 19 260 K 19 744 K 1496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe < 0.01 5 404 K 9 772 K 2940 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
services.exe < 0.01 6 960 K 10 432 K 764 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 11 492 K 18 760 K 1176 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe < 0.01 23 496 K 13 188 K 4256 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
ASCService.exe < 0.01 10 596 K 7 044 K 1000 Advanced SystemCare Service IObit (Verified) IObit Information Technology
svchost.exe < 0.01 5 840 K 10 980 K 944 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 154 372 K 160 284 K 1140 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
nvvsvc.exe < 0.01 6 908 K 14 656 K 1452 NVIDIA Driver Helper Service, Version 341.92 NVIDIA Corporation (Verified) NVIDIA Corporation
nvwmi64.exe < 0.01 7 320 K 13 160 K 1460 (Verified) NVIDIA Corporation
AvastVBoxSVC.exe < 0.01 5 628 K 13 132 K 3532 AvastVirtualBox Interface Avast Software (Verified) AVAST Software a.s.
csrss.exe < 0.01 2 968 K 5 272 K 636 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
SynTPEnh.exe < 0.01 9 520 K 2 480 K 3260 Synaptics TouchPad Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
wmpnetwk.exe 12 216 K 5 156 K 4452 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 9 060 K 14 084 K 3008 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 3 720 K 7 508 K 4764 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe 11 920 K 19 948 K 1732 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
winlogon.exe 4 292 K 8 768 K 804 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 2 780 K 5 720 K 704 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 2 984 K 6 760 K 4224 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
TrustedInstaller.exe 4 468 K 9 428 K 5128 Windows Modules Installer Microsoft Corporation (Verified) Microsoft Windows
TpScrex.exe 2 312 K 5 412 K 3176 ThinkPad UltraZoom Lenovo Group Limited (Verified) LENOVO
TPONSCR.exe 1 608 K 4 912 K 3140 On screen display drawer Lenovo Group Limited (Verified) LENOVO
tpnumlkd.exe 2 692 K 5 696 K 1588 NumLock on screen display for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
tpnumlk.exe 2 248 K 5 704 K 2684 NumLock indicator for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
TPHKSVC.exe 2 512 K 6 668 K 2260 On screen display Fn+Fx handler Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
tphkload.exe 2 756 K 6 832 K 2308 ThinkPad Message Client Loader Lenovo Group Limited (Verified) LENOVO
TeamViewer_Service.exe 5 560 K 13 348 K 2188 TeamViewer 10 TeamViewer GmbH (Verified) TeamViewer
taskhost.exe 7 508 K 13 132 K 4180 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
taskeng.exe 3 228 K 7 064 K 2740 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
taskeng.exe 2 660 K 6 028 K 1928 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
SynTPLpr.exe 3 332 K 1 776 K 3536 TouchPad Driver Helper Application Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPHelper.exe 2 352 K 1 392 K 3228 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 11 880 K 14 176 K 5020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 12 436 K 15 284 K 1968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 21 972 K 24 616 K 1088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3 116 K 6 260 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5 532 K 9 224 K 1436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2 464 K 6 036 K 2148 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
sppsvc.exe 4 280 K 10 100 K 2268 Microsoft Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Windows
SpotifyWebHelper.exe 2 428 K 7 268 K 3444 SpotifyWebHelper Spotify Ltd (Verified) Spotify AB
spoolsv.exe 7 432 K 12 608 K 1916 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 736 K 1 376 K 452 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows
shtctky.exe 2 528 K 5 724 K 2596 ThinkPad Message Receiver for Shortcut Hot Keys Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
procexp.exe 2 884 K 7 080 K 3732 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
nvxdsync.exe 10 592 K 22 152 K 1440 NVIDIA User Experience Driver Component NVIDIA Corporation (Verified) NVIDIA Corporation
nvvsvc.exe 3 936 K 8 600 K 572 NVIDIA Driver Helper Service, Version 341.92 NVIDIA Corporation (Verified) NVIDIA Corporation
nvwmi64.exe 2 300 K 5 100 K 588 (Verified) NVIDIA Corporation
nvSCPAPISvr.exe 2 788 K 6 032 K 560 Stereo Vision Control Panel API Server NVIDIA Corporation (Verified) NVIDIA Corporation
micmute.exe 6 092 K 5 668 K 2332 Microphone Mute Controll Service for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
lsm.exe 3 076 K 4 780 K 824 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows
ibmpmsvc.exe 2 060 K 4 536 K 340 Lenovo Power Management Service Lenovo. (Verified) LENOVO
GWX.exe 4 336 K 5 920 K 4428 GWX Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 1 448 K 3 240 K 1740 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
audiodg.exe 15 040 K 15 592 K 1312 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
 
 
 
 
 
 
and here's my Hardware Interrupts and DPCs:
 
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 85.84 0 K 24 K 0
chrome.exe 6.95 149 772 K 188 460 K 4588 Google Chrome Google Inc. (Verified) Google Inc
WmiPrvSE.exe < 0.01 11 412 K 14 172 K 3008 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
Interrupts 1.12 0 K 0 K n/a Hardware Interrupts and DPCs
chrome.exe 1.28 57 880 K 61 788 K 4884 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1.07 104 888 K 138 744 K 2664 Google Chrome Google Inc. (Verified) Google Inc
procexp64.exe 0.84 32 828 K 54 536 K 5580 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 0.51 31 576 K 30 340 K 3044 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
System 1.52 212 K 1 504 K 4
audiodg.exe 0.36 16 852 K 15 624 K 5200 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
Steam.exe 0.12 62 276 K 89 208 K 1520 Steam Client Bootstrapper Valve Corporation (Verified) Valve
csrss.exe 0.04 3 640 K 12 100 K 728 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.03 35 200 K 39 932 K 1216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
Spotify.exe 0.08 115 912 K 113 080 K 5956 Spotify Spotify Ltd (Verified) Spotify AB
chrome.exe 0.08 79 080 K 112 488 K 1848 Google Chrome Google Inc. (Verified) Google Inc
svchost.exe 0.06 6 108 K 7 608 K 944 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe 0.03 69 744 K 134 972 K 2348 Steam Client WebHelper Valve Corporation (Verified) Valve
Spotify.exe 0.03 180 120 K 209 480 K 1316 Spotify Spotify Ltd (Verified) Spotify AB
explorer.exe 0.03 52 512 K 71 360 K 1560 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
AvastSvc.exe 0.07 124 036 K 49 052 K 1724 avast! Service AVAST Software (Verified) AVAST Software a.s.
Spotify.exe 0.02 80 388 K 68 240 K 2268 Spotify Spotify Ltd (Verified) Spotify AB
TPOSDSVC.exe 0.01 6 952 K 3 508 K 3068 On screen display message generator for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
svchost.exe 0.02 9 480 K 11 632 K 4600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
AvastUI.exe 0.01 20 352 K 17 848 K 3824 avast! Antivirus AVAST Software (Verified) AVAST Software a.s.
svchost.exe 0.08 193 476 K 196 484 K 1140 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
chrome.exe < 0.01 83 596 K 117 096 K 6304 Google Chrome Google Inc. (Verified) Google Inc
lsass.exe 0.01 7 060 K 10 692 K 816 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 3 012 K 4 084 K 4224 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 13 680 K 14 404 K 5020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.01 6 644 K 7 888 K 620 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe < 0.01 20 240 K 55 800 K 488 Steam Client WebHelper Valve Corporation (Verified) Valve
SteamService.exe < 0.01 7 008 K 9 744 K 3488 Steam Client Service Valve Corporation (Verified) Valve
SearchIndexer.exe < 0.01 29 260 K 14 760 K 4256 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe < 0.01 14 244 K 9 244 K 2940 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
ASCService.exe < 0.01 10 696 K 5 964 K 1000 Advanced SystemCare Service IObit (Verified) IObit Information Technology
svchost.exe < 0.01 13 196 K 16 832 K 1176 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe < 0.01 10 844 K 19 128 K 6900 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
services.exe 8 268 K 9 468 K 764 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 20 388 K 16 600 K 1496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 20 784 K 18 636 K 1088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
csrss.exe < 0.01 3 068 K 3 516 K 636 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 51 304 K 31 420 K 3636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
AvastVBoxSVC.exe < 0.01 7 120 K 9 664 K 3532 AvastVirtualBox Interface Avast Software (Verified) AVAST Software a.s.
nvwmi64.exe < 0.01 7 348 K 7 452 K 1460 (Verified) NVIDIA Corporation
SynTPEnh.exe < 0.01 9 664 K 944 K 3260 Synaptics TouchPad Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
nvvsvc.exe < 0.01 6 972 K 9 508 K 1452 NVIDIA Driver Helper Service, Version 341.92 NVIDIA Corporation (Verified) NVIDIA Corporation
svchost.exe 14 096 K 13 660 K 1968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
wmpnetwk.exe < 0.01 13 720 K 13 460 K 4452 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 3 468 K 7 212 K 2532 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
winlogon.exe 4 476 K 4 812 K 804 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe < 0.01 2 780 K 2 436 K 704 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows
TrustedInstaller.exe 13 176 K 11 884 K 5128 Windows Modules Installer Microsoft Corporation (Verified) Microsoft Windows
TpScrex.exe 2 312 K 2 204 K 3176 ThinkPad UltraZoom Lenovo Group Limited (Verified) LENOVO
TPONSCR.exe 1 856 K 2 564 K 3140 On screen display drawer Lenovo Group Limited (Verified) LENOVO
tpnumlkd.exe 2 692 K 2 972 K 1588 NumLock on screen display for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
tpnumlk.exe 2 248 K 2 840 K 2684 NumLock indicator for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
TPHKSVC.exe 2 524 K 3 580 K 2260 On screen display Fn+Fx handler Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
tphkload.exe 2 756 K 2 996 K 2308 ThinkPad Message Client Loader Lenovo Group Limited (Verified) LENOVO
TeamViewer_Service.exe 5 508 K 5 964 K 2188 TeamViewer 10 TeamViewer GmbH (Verified) TeamViewer
taskeng.exe 3 180 K 4 280 K 2740 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
SynTPLpr.exe 3 332 K 808 K 3536 TouchPad Driver Helper Application Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPHelper.exe 2 352 K 868 K 3228 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 4 144 K 5 716 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2 744 K 4 008 K 2148 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5 476 K 4 840 K 1436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
SpotifyWebHelper.exe 2 424 K 2 564 K 3444 SpotifyWebHelper Spotify Ltd (Verified) Spotify AB
SpotifyCrashService.exe 1 588 K 1 488 K 3244 SpotifyCrashService Spotify Ltd (Verified) Spotify AB
spoolsv.exe 7 528 K 7 720 K 1916 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 736 K 668 K 452 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows
shtctky.exe 2 524 K 2 808 K 2596 ThinkPad Message Receiver for Shortcut Hot Keys Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
procexp.exe 2 520 K 7 736 K 6132 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
nvxdsync.exe 11 164 K 17 396 K 1440 NVIDIA User Experience Driver Component NVIDIA Corporation (Verified) NVIDIA Corporation
nvvsvc.exe 3 936 K 5 392 K 572 NVIDIA Driver Helper Service, Version 341.92 NVIDIA Corporation (Verified) NVIDIA Corporation
nvwmi64.exe 2 300 K 2 576 K 588 (Verified) NVIDIA Corporation
nvSCPAPISvr.exe < 0.01 2 824 K 3 120 K 560 Stereo Vision Control Panel API Server NVIDIA Corporation (Verified) NVIDIA Corporation
micmute.exe 6 132 K 2 848 K 2332 Microphone Mute Controll Service for ThinkPad Lenovo Group Limited (Verified) Lenovo(Japan)Ltd.
lsm.exe < 0.01 3 452 K 3 304 K 824 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows
ibmpmsvc.exe < 0.01 2 060 K 1 908 K 340 Lenovo Power Management Service Lenovo. (Verified) LENOVO
GWX.exe 4 292 K 840 K 4428 GWX Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 3 196 K 6 900 K 4628 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 1 456 K 3 336 K 2572 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 32 892 K 59 304 K 7004 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 39 540 K 67 128 K 5492 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 69 480 K 98 356 K 3884 Google Chrome Google Inc. (Verified) Google Inc
 

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#4
Samyaza

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Oh, and I use WiFi.

And the second log is when I'm using rabb.it with my friend, with both our webcams on, and a film playing.


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#5
RKinner

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Looks pretty decent in both logs.  Was it stuttering in the second one?

 

et the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  
 
Close all browsers and open progrms before running Speccy.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.)  Save the file and close notepad  Attach the file to your next post as it is usually too large for the forum (Click on More Reply Options then Choose file, select the file, Open, Attach this File) Uninstall Speccy.

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#6
Samyaza

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Yes, I had massive stuttering in the second one.

 

And I remembered something important when discussing this issue with my friend last night. I bought my laptop used around five months ago, and it had Windows 7 pre-installed on it. However, around a month later, I upgraded to Windows 10, which turned out to be a bad idea. At first it worked flawlessly, but after the 30 days (when I still could've downgraded back to Windows 7), I started having all kinds of graphical issues and crashes all the time. And I couldn't download Windows 7 from the official site and reinstall it the easy way, because the site obviously wouldn't accept the serial number given with this laptop. Luckily, my college offers students copies of Windows 7 Professional (and other operating systems) for free, so I got a new serial number and downloaded it that way.

 

But apparently the install didn't include drivers at all, so I had to use my friend's computer to copy drivers to a cd (I didn't even have a USB driver so using my external hard drive was not an option) and install them to my computer that way. Including the WiFi drivers and such.

 

Now the important thing is, I never had any problems before I reinstalled Windows 7. I only remember the problems starting after I'd reinstalled it over Windows 10. So, my friend suggested I'd reinstall Windows 7 as a last resort, and it got me thinking, could this be a driver issue? Since I had loads of problems with them, and I had to download them from Lenovo's website, I think that could be the problem. But it seems really weird that my internet drastically slows down every 10 to 20 seconds for a while only when using my webcam during a video call.

 

Because this stuttering thing isn't the only weird thing happening with my internet. Last night, for example, I just weirdly disconnected at one point for some reason. My laptop just didn't connect to my wifi anymore, and when I tried to reconnect, it just said "Connecting to the network is taking longer than usual". I had to flip the WiFi switch on my laptop's side off for a while then turn it back on to reconnect. This sometimes occurs when I wake my laptop after sleep as well - I can't connect to my WiFi and I have to turn all wireless connections off and on again.

 

I ran Speccy and saved a log but couldn't find the OS serial number, so I'll attach it as it is.

Attached Files


Edited by Samyaza, 14 December 2015 - 06:35 AM.

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#7
RKinner

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Speccy came out a bit weird this time.  Usually it's  a text file.  But it appears your temps are good and the hard drive it in good shape.

 

Do you have two versions of Java installed?  Make sure you only have one and that it is the latest version.

 

Also make sure you have the latest version of Flash.

 

 

 

Make and model of your laptop?  Have you been to your PC maker's site and looked for new wireless, webcam & video drivers since you reinstalled?

 

Right click on Computer and select Manage then Device Manager.  View, Show Hidden Devices.  Do you see anything with a yellow mark?

 

 

 
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
 
Reboot. 
 
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).
sfc  /scannow
 
(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:
 
Copy the next two lines:
 
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 
notepad \windows\logs\cbs\junk.txt 
 
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)
 
 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.
 
 (Second time you run vew it will overwrite the first log so copy it to a reply or rename it first.)

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#8
Samyaza

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Apparently I did have two versions of Java for some reason, Update 65 and 66, so I uninstalled 65.
I didn't have Flash on my computer either, but I had the Chrome plugin, so I installed it to my computer as well.
 
My laptop is a Lenovo W510, and yes, I've checked for latest drivers, and mine are all up to date. I'd also like to point out that my laptop doesn't have a built-in webcam, so I use my separate one, which has always worked flawlessly before.
 
And no, Device Manager doesn't show any problems. And the critical system file scan didn't find any issues.
I installed VEW, but when I hit Run, it says "VEW has not been coded for your language (Finnish)". So apparently I can't run it at all, sadly.
 
Another thing I'd like to point out is that sometimes - rarely, but sometimes - even when I'm not video calling with my friend, my internet speed flunctuates and sometimes briefly goes to absolute garbage without any reason. But the video calls are the only thing during which it always slows down massively.
I don't know if this has anything to do with my issue, and I'm somewhat ok with it since it doesn't occur that often and usually my internet goes back to normal pretty fast, but I'll include my Speedtest results just to demonstrate this.
 
Around an hour ago, my internet slowed down to this:
 
4914247024.png
 
And right after that I scanned it again, and I got my normal results:
 
4914248907.png
 
And now, when I scan it, I get results like this:
 
 4914386238.png  4914395801.png
 
I find this really odd, because it cannot be because of my ISP either seeing as I get my normal speed, around 60 mb/s, if I plug my laptop straight to the wall with an ethernet cable.

Edited by Samyaza, 14 December 2015 - 08:06 AM.

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#9
RKinner

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Let's try MyEventViewer instead:

 

http://www.nirsoft.n...ent_viewer.html

 

Choose the download that applies to your system

 

.Download MyEventViewer  <== 32 bit

Download MyEventViewer for x64  <== 64 bit

 

. Don't worry about the language options

It's a zip file so you need to save it then right click and Extract All.  Find the MyEventViewer.exe and right click and run as admin.

 

Hit Ctrl 3 then Ctrl 4 then Ctrl  5 (that's the Ctrl button then the number.  This eliminates events we don't care about.)

 

now click on the first event.  Hit Ctrl  A to select all events.  Then File, Save Selected Items.  Put it on your desktop and call it events.  Open the file if it's not too big and copy and paste it to a reply or attach it if too big.

 

 

Your WiFi problem Sounds like interference from either a neighbor's router or something like a baby monitor or possibly even your webcam if it is going bad (have you tried it on a friend's computer?)  .  Let's check to see what other routers are on the same channel.  Get Netgear genie:

 

http://www.netgear.c...apps/genie.aspx

 

click on Download PC.  Save the file and then install it by right click and Run As Admin.

 

As the last step of the install it will run Netgear Genie.    (To run it at a later time you will need to right click and Run As Admin)  then click on WiFi Connection then on WiFi Channel. The blue column is your router.  Are there other routers on the same channel?  Note the channel your router is on and look for any unused or least used channels.  Even if there are no other routers on your channel it would not hurt to login to the router and change the channel to another clear channel as far from the original as possible.


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#10
Samyaza

Samyaza

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Here's MyEventViewer's logs:

 

==================================================
Record Number     : 389340
Log Type          : System
Event Type        : Warning
Time              : 14.12.2015 16:35:14
Source            : e1kexpress
Category          : 0
Event ID          : 27
User Name         : 
Computer          : Jarvis
Event Data Length : 44
Record Length     : 236
Event Description : Intel® 82577LM Gigabit Network Connection    Network link is disconnected.    
==================================================
 
==================================================
Record Number     : 389322
Log Type          : System
Event Type        : Warning
Time              : 14.12.2015 16:13:54
Source            : e1kexpress
Category          : 0
Event ID          : 27
User Name         : 
Computer          : Jarvis
Event Data Length : 44
Record Length     : 236
Event Description : Intel® 82577LM Gigabit Network Connection    Network link is disconnected.    
==================================================
 
==================================================
Record Number     : 9664
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:47:58
Source            : Windows Search Service
Category          : 3
Event ID          : 3036
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 492
Event Description : The content source <csc://{S-1-5-21-3128842751-551065057-3494670894-1000}/> cannot be accessed.  Context: Windows Application, SystemIndex Catalog  Details:  The object was not found.  (HRESULT : 0x80041201) (0x80041201)   
==================================================
 
==================================================
Record Number     : 9663
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:47:41
Source            : Windows Search Service
Category          : 3
Event ID          : 3036
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 492
Event Description : The content source <csc://{S-1-5-21-3128842751-551065057-3494670894-1000}/> cannot be accessed.  Context: Windows Application, SystemIndex Catalog  Details:  The object was not found.  (HRESULT : 0x80041201) (0x80041201)   
==================================================
 
==================================================
Record Number     : 389295
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:41:55
Source            : Service Control Manager
Category          : 0
Event ID          : 7022
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 156
Event Description : The Windows Search service hung on starting.  
==================================================
 
==================================================
Record Number     : 389292
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:39:47
Source            : Service Control Manager
Category          : 0
Event ID          : 7032
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 216
Event Description : The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:   An instance of the service is already running.    
==================================================
 
==================================================
Record Number     : 9652
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:39:28
Source            : Windows Search Service
Category          : 1
Event ID          : 1008
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 164
Event Description : The Windows Search Service is starting up and attempting to remove the old search index {Reason: Full Index Reset}.    
==================================================
 
==================================================
Record Number     : 389288
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:39:17
Source            : Service Control Manager
Category          : 0
Event ID          : 7031
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 216
Event Description : The Windows Search service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.  
==================================================
 
==================================================
Record Number     : 389285
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:38:58
Source            : Service Control Manager
Category          : 0
Event ID          : 7024
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 184
Event Description : The Windows Search service terminated with service-specific error %%-2147217025.  
==================================================
 
==================================================
Record Number     : 9649
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:38:56
Source            : Windows Search Service
Category          : 1
Event ID          : 1006
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 336
Event Description : The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.    
==================================================
 
==================================================
Record Number     : 9648
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:38:56
Source            : Windows Search Service
Category          : 3
Event ID          : 9000
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 780
Event Description : The Windows Search Service cannot open the Jet property store.  Details:  0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))   
==================================================
 
==================================================
Record Number     : 9646
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:38:53
Source            : ESENT
Category          : 1
Event ID          : 485
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 504
Event Description : Windows (5540) Windows: An attempt to delete the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk" failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The delete file operation will fail with error -1032 (0xfffffbf8).  
==================================================
 
==================================================
Record Number     : 9643
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:38:43
Source            : ESENT
Category          : 1
Event ID          : 490
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 504
Event Description : Windows (5540) Windows: An attempt to open the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).  
==================================================
 
==================================================
Record Number     : 9639
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:38:22
Source            : Windows Search Service
Category          : 1
Event ID          : 1008
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 164
Event Description : The Windows Search Service is starting up and attempting to remove the old search index {Reason: Index Corruption}.    
==================================================
 
==================================================
Record Number     : 389270
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Service Control Manager
Category          : 0
Event ID          : 7031
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 216
Event Description : The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.  
==================================================
 
==================================================
Record Number     : 389269
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Service Control Manager
Category          : 0
Event ID          : 7024
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 184
Event Description : The Windows Search service terminated with service-specific error %%-1073473535.  
==================================================
 
==================================================
Record Number     : 9637
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Windows Search Service
Category          : 3
Event ID          : 7042
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 348
Event Description : The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9636
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Windows Search Service
Category          : 3
Event ID          : 7010
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 304
Event Description : The index cannot be initialized.  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9635
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Windows Search Service
Category          : 3
Event ID          : 3058
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 364
Event Description : The application cannot be initialized.  Context: Windows Application  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9634
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Windows Search Service
Category          : 3
Event ID          : 3028
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 404
Event Description : The gatherer object cannot be initialized.  Context: Windows Application, SystemIndex Catalog  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9633
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:51
Source            : Windows Search Service
Category          : 3
Event ID          : 3029
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 412
Event Description : The plug-in in <Search.TripoliIndexer> cannot be initialized.  Context: Windows Application, SystemIndex Catalog  Details:  Element not found.  (HRESULT : 0x80070490) (0x80070490)   
==================================================
 
==================================================
Record Number     : 9632
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:31
Source            : Windows Search Service
Category          : 3
Event ID          : 3029
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 444
Event Description : The plug-in in <Search.JetPropStore> cannot be initialized.  Context: Windows Application, SystemIndex Catalog  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9631
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:30
Source            : Windows Search Service
Category          : 1
Event ID          : 9002
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 864
Event Description : The Windows Search Service cannot load the property store information.  Context: Windows Application, SystemIndex Catalog  Details:  The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f) (0x8004117f)   
==================================================
 
==================================================
Record Number     : 9630
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:30
Source            : Windows Search Service
Category          : 3
Event ID          : 7040
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 312
Event Description : The search service has detected corrupted data files in the index {id=1100}. The service will attempt to automatically correct this problem by rebuilding the index.  Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)   
==================================================
 
==================================================
Record Number     : 9629
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:30
Source            : Windows Search Service
Category          : 3
Event ID          : 9000
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 780
Event Description : The Windows Search Service cannot open the Jet property store.  Details:  0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))   
==================================================
 
==================================================
Record Number     : 9628
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:29
Source            : ESENT
Category          : 3
Event ID          : 454
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 152
Event Description : Windows (3904) Windows: Database recovery/restore failed with unexpected error -1032.  
==================================================
 
==================================================
Record Number     : 9627
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:29
Source            : ESENT
Category          : 3
Event ID          : 439
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 284
Event Description : Windows (3904) Windows: Unable to write a shadowed header for file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk. Error -1032.  
==================================================
 
==================================================
Record Number     : 9626
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:29
Source            : ESENT
Category          : 1
Event ID          : 490
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 504
Event Description : Windows (3904) Windows: An attempt to open the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).  
==================================================
 
==================================================
Record Number     : 9618
Log Type          : Application
Event Type        : Error
Time              : 14.12.2015 15:37:11
Source            : WinMgmt
Category          : 0
Event ID          : 10
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 416
Event Description : 
==================================================
 
==================================================
Record Number     : 389186
Log Type          : System
Event Type        : Warning
Time              : 14.12.2015 15:36:35
Source            : e1kexpress
Category          : 0
Event ID          : 27
User Name         : 
Computer          : Jarvis
Event Data Length : 44
Record Length     : 236
Event Description : Intel® 82577LM Gigabit Network Connection    Network link is disconnected.    
==================================================
 
==================================================
Record Number     : 389173
Log Type          : System
Event Type        : Error
Time              : 14.12.2015 15:36:25
Source            : volmgr
Category          : 0
Event ID          : 46
User Name         : 
Computer          : Jarvis
Event Data Length : 40
Record Length     : 184
Event Description : Crash dump initialization failed!  
==================================================
 
==================================================
Record Number     : 389159
Log Type          : System
Event Type        : Warning
Time              : 14.12.2015 15:35:52
Source            : Microsoft-Windows-WLAN-AutoConfig
Category          : 0
Event ID          : 4001
User Name         : SYSTEM
Computer          : Jarvis
Event Data Length : 0
Record Length     : 164
Event Description : WLAN AutoConfig service has successfully stopped.    
==================================================
 
==================================================
Record Number     : 9588
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:35:50
Source            : Microsoft-Windows-User Profiles Service
Category          : 0
Event ID          : 1530
User Name         : SYSTEM
Computer          : Jarvis
Event Data Length : 0
Record Length     : 1072
Event Description : Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.       DETAIL -    2 user registry handles leaked from \Registry\User\S-1-5-21-3128842751-551065057-3494670894-1000_Classes: Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000_CLASSES Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000_CLASSES   
==================================================
 
==================================================
Record Number     : 9587
Log Type          : Application
Event Type        : Warning
Time              : 14.12.2015 15:35:50
Source            : Microsoft-Windows-User Profiles Service
Category          : 0
Event ID          : 1530
User Name         : SYSTEM
Computer          : Jarvis
Event Data Length : 0
Record Length     : 11304
Event Description : Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.       DETAIL -    27 user registry handles leaked from \Registry\User\S-1-5-21-3128842751-551065057-3494670894-1000: Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000 Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000 Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000 Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000 Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000 Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\trust Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Policies\Microsoft\SystemCertificates Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows NT\CurrentVersion\Network\Location Awareness Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows\CurrentVersion\Explorer Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\Root Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\TrustedPeople Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software Process 1712 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Control Panel\International\Geo Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\My Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\CA Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Internet Explorer\Main Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\Disallowed Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Internet Explorer\Main\FeatureControl Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\SystemCertificates\SmartCardRoot Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows NT\CurrentVersion Process 1712 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Control Panel\International Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Policies Process 948 (\Device\HarddiskVolume2\Users\Natalia\AppData\Roaming\Spotify\Spotify.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts   
==================================================
 
 
 
 
 
 
I ran Netgear Genie, and apparently there's one router on channel 2 and 3 routers on channel 6. I use channel 11.
I did try to change my channel when I started having these problems (my old channel was 1, and I also tried 5 and 6), but changing it didn't help. I have an app on my phone that said channel 11 would be the best, so I've used it for some time now.

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#11
RKinner

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Have you tried the webcam on another PC?

 

The logs basically say you have some corruptions so I would run a disk check and then redo the search index:

 

.1. Double-click My Computer, and then right-click the hard disk that you want to check. C:

2. Click Properties, and then click Tools.
3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,
4. Check both boxes and then click Start.
You will receive the following message:
The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?
Click Yes to schedule the disk check,
 
Reboot. The disk check will run and will probably take an hour or more to finish.
 
Rebuild the Search Index:
 
  1. Open Indexing Options by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, and then clicking Control Panel. In the search box, typeindexing options, and then click Indexing Options.

  2. Click Advanced18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  3. In the Advanced Options dialog box, click the Index Settings tab, and then click Rebuild18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Wait until tje indexing is done then Clear the alarms and let's see if we still have problems.Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs.  Right click on System and Clear Log, Clear. Repeat for Application.

 

Reboot

 

Then run MyEventViewer again as before.


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#12
Samyaza

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Yes, in fact my webcam is around 4 years old already, and I normally used it on my home pc up until I got my laptop. So I haven't tested it on my pc for some weeks now, but it's always worked flawlessly.

 

Here's MyEventViewer's logs:

 

==================================================
Record Number     : 9803
Log Type          : Application
Event Type        : Error
Time              : 15.12.2015 7:49:20
Source            : WinMgmt
Category          : 0
Event ID          : 10
User Name         : 
Computer          : Jarvis
Event Data Length : 0
Record Length     : 416
Event Description : 
==================================================
 
==================================================
Record Number     : 390457
Log Type          : System
Event Type        : Warning
Time              : 15.12.2015 7:48:52
Source            : e1kexpress
Category          : 0
Event ID          : 27
User Name         : 
Computer          : Jarvis
Event Data Length : 44
Record Length     : 236
Event Description : Intel® 82577LM Gigabit Network Connection    Network link is disconnected.    
==================================================
 
==================================================
Record Number     : 390444
Log Type          : System
Event Type        : Error
Time              : 15.12.2015 7:48:40
Source            : volmgr
Category          : 0
Event ID          : 46
User Name         : 
Computer          : Jarvis
Event Data Length : 40
Record Length     : 184
Event Description : Crash dump initialization failed!  
==================================================
 
==================================================
Record Number     : 390433
Log Type          : System
Event Type        : Warning
Time              : 15.12.2015 7:48:09
Source            : Microsoft-Windows-WLAN-AutoConfig
Category          : 0
Event ID          : 4001
User Name         : SYSTEM
Computer          : Jarvis
Event Data Length : 0
Record Length     : 164
Event Description : WLAN AutoConfig service has successfully stopped.    
==================================================
 
==================================================
Record Number     : 9774
Log Type          : Application
Event Type        : Warning
Time              : 15.12.2015 7:48:05
Source            : Microsoft-Windows-User Profiles Service
Category          : 0
Event ID          : 1530
User Name         : SYSTEM
Computer          : Jarvis
Event Data Length : 0
Record Length     : 1140
Event Description : Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.       DETAIL -    2 user registry handles leaked from \Registry\User\S-1-5-21-3128842751-551065057-3494670894-1000: Process 1736 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Control Panel\International\Geo Process 1736 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-3128842751-551065057-3494670894-1000\Control Panel\International   
==================================================
 
 
At this point I'd like to thank you so much for taking the time to help me. This issue has been driving me crazy for the past few weeks and I was so baffled when nothing seemed to help. I'll be so grateful if this eventually gets solved. :)

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#13
RKinner

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I doubt the desktop uses WiFi.  You need to check the webcam on a system that uses WiFi.  I'm starting to suspect that it is giving off interference that is messing with the WiFi.

 

Record Number     : 390444
Log Type          : System
Event Type        : Error
Time              : 15.12.2015 7:48:40
Source            : volmgr
Category          : 0
Event ID          : 46
User Name         : 
Computer          : Jarvis
Event Data Length : 40
Record Length     : 184
Event Description : Crash dump initialization failed!  

 

 

This error has nothing to do with your problem but should be fixed in case of a dump.  
 
Step 1: Create a paging file
  1. Click Start, right-click Computer, and then click Properties.
  2. Click Advanced system settings on the System page, and then click the Advanced tab.
  3. Click Settings under the Performance area.
  4. Click the Advanced tab, and then click Change under the Virtual memory area.
  5. Select the system partition where the operating system is installed. 

    Note To enable the system partition, you have to click to clear the Automatically manage paging file size for all drives check box.
  6. Set the value of Initial size and Maximum size to the amount of physical RAM that is installed plus 100 megabyte (MB) under theCustom Size button.
  7. Click Set, and then click OK three times.
  8. Restart Windows in order for your changes to take effect.

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#14
Samyaza

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I can't test it on another computer right now unfortunately, but I can borrow my mother's laptop on the weekend and test my webcam on it, if that helps.

Just to remind you, everything worked flawlessly on my laptop before I reinstalled Windows 7. So I don't understand how I've suddenly started having massive issues with this when up until just two months ago everything worked fine.

Edited by Samyaza, 16 December 2015 - 05:44 AM.

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#15
Samyaza

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Hey, sorry for being a bit late but I tested my webcam on my mother's laptop and it works flawlessly on it, just like it used to on my own laptop as well. No lag whatsoever when watching a film with my friend and having both our webcams on. The wifi at my parents is a lot slower than at my own place as well, but it still works much much better here than back at my place. The problem only seems to occur on my own laptop.


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