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Can't run antivirus or open task manager

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OK here's the log;


# DelFix v1.011 - Logfile created 13/12/2015 at 17:44:01
# Updated 18/08/2015 by Xplode
# Username : natco_000 - STUART
# Operating System : Windows 8.1  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\natco_000\Desktop\Addition.txt
Deleted : C:\Users\natco_000\Desktop\AdwCleaner.exe
Deleted : C:\Users\natco_000\Desktop\Fixlog.txt
Deleted : C:\Users\natco_000\Desktop\FRST-FarbarRecoveryScanToolDownload-GeekstoGoForum.html
Deleted : C:\Users\natco_000\Desktop\FRST.exe
Deleted : C:\Users\natco_000\Desktop\FRST.txt
Deleted : C:\Users\natco_000\Desktop\FRST64.exe
Deleted : C:\Users\natco_000\Desktop\JRT.exe
Deleted : C:\Users\natco_000\Desktop\JRT.txt
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #36 [Scheduled Checkpoint | 11/28/2015 16:31:49]
Deleted : RP #37 [Installed HP Support Solutions Framework | 11/30/2015 17:32:59]
Deleted : RP #38 [Scheduled Checkpoint | 12/08/2015 16:42:33]
Deleted : RP #39 [JRT Pre-Junkware Removal | 12/13/2015 05:18:33]
Deleted : RP #40 [JRT Pre-Junkware Removal | 12/13/2015 05:22:44]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########



Installing Norton now.

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    GeekU Instructor

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Look forward to hearing how it goes.

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Norton installed/updated and seems to be running fine. Thank you so much for your help.


A donation will be coming your way :)

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    GeekU Instructor

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Norton installed/updated and seems to be running fine.

Excellent news. :thumbsup:

Here are some things that I think are worth having a look at if you don't already know about them:


So many of us use Facebook nowadays. Go here for a guide to Facebook security.


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.


Java warning

Java is a popular point of entry to your computer for malicous programs. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it, then the next safest option is to disable it in your browsers until you need it, then enable it.

How to disable Java in your web browser and How to unplug Java from the browser

If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.


You also need to uninstall older versions of Java.


CryptoLocker Warning

There is a particularly nasty infection out there at the moment.

Go here for information about CryptoLocker Ransomeware

Download CryptoPrevent free for home use.


To help protect your computer in the future:

If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

  • Open Control Panel by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search)
  • Enter Control Panel in the search box, and then tap or click Control Panel.
  • Click/tap System and Security > Windows Update
  • Under Windows Update click on Turn automatic updating on or off
  • Check items shown to ensure you receive updates automatically. Click OK.

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

For some common sense advice about protecting your computer read How to boost your malware defense and protect your PC

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day! :)

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