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Norton disappeared, and Windows Not Genuine. [Solved]


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#16
chanseygirl

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SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-16 21:03:42.631
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

 

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-16 21:05:39.195
----------------------EOF-----------------------

 

 

My computer keeps rebooting, and comes back up sayting that windows did not close down correctly giving me the option for safe mode or regular mode. Is this normal with what I'm doing?


Edited by chanseygirl, 16 December 2015 - 09:12 PM.

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#17
emeraldnzl

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Still getting the Windows not genuine pop ups?


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#18
emeraldnzl

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Further to my last post:

 

Do you know about the program TeamViewer that you have on your machine?

It's a legitimate program sometimes used for remote help among other things but can also be used to access your machine for malicious purposes.


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#19
chanseygirl

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The computer keeps rebooting itself still. This last time it did a Startup Repair, and now asking if I want to restore to an earlier point. Should I Restore or Cancel? 

 

I do know about TeamViewer, but very little. 


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#20
emeraldnzl

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Hmm... this is outside my expertise but I wonder if your hard drive is starting to go.

 

Let's do this:

 

Please run Chkdsk:
 

  • Right click on the Start > Open Windows Explorer.
  • Find the hard drive letter (usually local disk C)  for which you want to run the Chkdsk utility.
  • Right-click on the driver letter and select Properties > Tools.
  • Under the Error-Checking section of the window, click the Check Now button. If you have User Account Controls enabled, a window will pop up asking permission to continue. Click Continue.
  • Click to have Chkdsk Automatically fix file system errors and to Scan for and attempt recovery of bad sectors.
  • Click Start.
  • Chkdsk might take a very long time to run, depending on the number of files and folders, the size of the volume, disk performance, and available system resources (such as processor and memory).

Note: Chkdsk will not run if the drive you wish to check is in use. You will be requested to schedule Chkdsk. Click Schedule Check Disk, it then will run the next time you boot your computer.
 
Shut down your computer and then turn it back on, Chkdsk will run.

 

Come back and tell me how it went. :)

 

You can if you don't know how it went find a report.

 

To access the chkdsk report on the C partition do this:

Go to Start > Run and in the box type:

cmd

And press Enter

Type chkdsk and press Enter

A report will present.

Right click and select Mark

Highlight the text and click copy

Open Notepad > right click and paste

Copy and paste the report from notepad back here.


 

 


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#21
chanseygirl

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After shutting it down, there is nothing. When I try to turn it back on, nothing happens... it's as if it is unplugged. Thanks for all your help.


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#22
emeraldnzl

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With chkdsk it should restart and go to a black screen with some words telling you what is happening.

 

Before we panic, have you checked the connections, is your machine securely plugged in, both ends?


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#23
chanseygirl

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Yes, I've checked the connections and made sure the plug is secure on both ends. The surge protector is working, because my router and monitor are plugged into it, and there is power to them. I am assuming that when the computer was rebooting continuously that it fried the motherboard... I don't really know, just guessing. 

 

Since it's 12:30 am here, I am going to sleep. :)


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#24
emeraldnzl

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assuming that when the computer was rebooting continuously that it fried the motherboard... I don't really know, just guessing.

 

We got rid of an awful lot of rubbish and I thought we made good progress but this is not good. :(

 

Unplug the machine for now. If when you wake up and the computer has cooled there maybe a chance to start it.

 

If so then this might be a way for you to access the hard drive to backup your data.

 

After that we might try another approach but from what you say I would think chances are low.

These instructions come courtesy of phillpower2 from our technical section.

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================
 
1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software
     
    There are instructions on how to boot from flash drive with puppy here
     
  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click 1%20BurnCDCC%20Icon.PNGBurnCDCC
  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start 3%20BurnCDCC%20Start%20Button.PNG
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second


 

  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD
     
    4%20BIOSBootPriorityImage.png

 
3.  Recover Your Data

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started.
     
    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG
  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now.

3b. Transfer Files.

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.
 
Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop.

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.
 
YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
 
 
PuppyLinux528screenshot.png

Free and user friendly back up software that phillpower2, the technical consultant, often suggests and that has proved positive with members is Macrium Reflect

Tell me how you get on.  :)

 


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#25
chanseygirl

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There is nothing at all, not even the fan runs. I checked the power cord thinking it may have gone bad, but it is fine. So I am just going to accept that it's gone.

 

I do want to thank you very much for your time. :)


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#26
emeraldnzl

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I am sorry we didn't have a satisfactory result.

 

I am not a techie but for what it's worth I think the rebooting was a symptom of a deeper problem rather than a cause.

 

Best of luck for the future. :)


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#27
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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