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windows xp freezes [Closed]


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#16
manthedent

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I got this msg in safe mode

window file protection could not intiate a scan of protected system files

The RPC server un available


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#17
BrianDrab

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Ahhh OK. My mistake. You must have to do this in Normal mode. Go ahead and boot normally and try the steps again. Thanks.


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#18
manthedent

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It says that I need to insert my windows xp CD to run this file but i dont know where the CD is


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#19
BrianDrab

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This will make it a little more challenging to fix then.

 

Any time this message comes up, Click Cancel and then Answer Yes to Skip. Let me know when complete.

 

Thanks.


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#20
manthedent

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i tried it keeps coming up


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#21
BrianDrab

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That's expected. Keep doing so until it no longer comes up.


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#22
manthedent

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It took 6 hours to complete finally !


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#23
BrianDrab

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Yikes! OK, now I need you to zip/attach the following file so I can view all the missing files.

C:\WINDOWS\system32\config\SysEvent.Evt

 

You will likely need to copy this file to your desktop and then zip/attach. If the file is too large to attach you can upload to a service such as SendSpace and just provide the link.

 

Thanks.


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#24
manthedent

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i can't get this file to work

i copied the link and paste it to my browser and saved it to desktop but the file is not opening. I am doing this right?


Edited by manthedent, 02 January 2016 - 06:19 PM.

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#25
BrianDrab

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I have a different idea. I'll be back with you shortly.


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#26
BrianDrab

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Sorry for the delay. Work's been extremely busy. Please do the following.

 

1. Download i386.zip and save to your desktop.

2. Right-click the i386.zip file that is on your desktop and select Open With...Compressed (zipped) Folders.

3. A window will open showing the contents of this zip file. On the left side of the window is a link that says "Extract all files". Click this link.

4. The Extraction Wizard will appear. Click the Next button.

5. Keep the defaults on the next screen and click the Next button again.

6. On the last screen, ensure "Show Extracted files" is checked and click Finish.

7. A window will open showing a folder named i386 as well as a file named install.bat

8. Double-click the install.bat file and you should see a black window open for quite some time copying files.

9. Once this is complete please let me know.

 

Thank you.

 


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#27
manthedent

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ok this step is done


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#28
BrianDrab

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Excellent. Let's try the following again. Also, you may delete the zip (i386.zip) file as well as folder (i386) from your desktop.

 

SFC Scan

1. Click the Start button and select Run.

2. Type cmd in the Run box and click OK.

3. The command prompt window will open.

4. Copy/Paste the following into the command-prompt window and hit enter. Note: You will have to right-click in the command-prompt window and select Paste from the context menu.

sfc /scannow

 

5. A Windows File Protection dialog box should appear stating "Please wait while Windows verifies that all prtected Windows files are intact and in their original versions.".

 

Allow this to run and let me know when it completes. Or if other dialogs come up please let me know what they are.

 

Thank you.


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#29
manthedent

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I did this step before and it took me 6 hours to finish do you want me to do it again?


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#30
BrianDrab

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You should not be prompted this time. It should go all the way through without asking you to put in a CD.


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