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Trouble returning AZUS to factory settings


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#1
brycrip

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Hey Geeks:

Having a little problem returning my Azus Model K53E Laptop (Win 7) to the original factory settings.

 

I pressed F9 on start-up and got three choices:

Recover to first partition only.

Entire Hard Drive.

Entire Hard Drive with two partitions.

 

Not knowing any better I choice the second option: 'Entire Hard Drive'

 

Seemed to work when I got a message saying that the computer was being configured for first time use. Then a bunch of windows flashed across the screen, much too fast to read. The computer shut down and rebooted and I got the same results. On the fourth or fifth start up, I managed to click on one of the 'flying' windows and finally got a desktop, but the words were elongated and the little circle that goes round and round was now an oval!

 

I ran my recovery discs and got a normal looking desktop finally, but the WiFi radio receiver doesn't work. Win Diagnostics says the driver isn't installed. Odd, it was there before.

 

Anyway I repeated the 'F9 / Entire Hard Drive' procedure and am back to a funny looking desktop. No WiFi.

 

Stop. Take a breath... Any advice at this point? Was running the 'Entire Hard Drive' option the wrong choice? Should I run recovery discs again and then tackle the WiFi Driver problem? How, without WiFi?

 

Thanks in advance for all suggestions.

As always... you guys are great.

Bry


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#2
Vi-Sion

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Hi brycrip download the wifi driver from another pc and use a usb to move it and install it on your pc .
ps:don't tell me you don't have friends or relatives that have a working pc :P
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#3
brycrip

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Thanx Vi-Sion:

 

How do I find which driver I need and can I download it to a "stick" and just insert it into the Azus?

 

Bry


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#4
Vi-Sion

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1.Go to https://www.asus.com/supportenter your laptop model in the search box and search for it.
2.Click on drivers and tools
3.Choose your operating system
4.choose the driver you want (wireless usb sound)
5.when you choose wireless u'll get more then one adapter driver to make sure what adapter you have, you need to go to the device manager on your pc.
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#5
brycrip

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Great! Let me try...

Bry


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#6
brycrip

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Ok... didn't get to far.

Am I looking for a Wireless LAN Driver? There are eleven of them.

 

When I go to Device Manager, under Other Devices, I see four drivers are not installed:

Ethernet Controller

Network Controller

PCI Simple Communications Controller

Universal Series Bus (USB) Controller

 

Device Manager tells me that the Manufacturer is unknown.

 

I'm lost... hope you can make sense of it.

 

Hanging in...

Bry


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#7
Vi-Sion

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In the image below you see a picture of my device manager
VvuSp24.png
double click on network adapter you'll a list of the network adapters you have
vsGw53a.png
as you can see in the pic above i have an Intel® PRO/1000 MT Desktop Adapter
pls share a pic of your device manager

Edited by Vi-Sion, 27 December 2015 - 01:03 PM.

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#8
brycrip

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Network Adapters is not listed.


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#9
brycrip

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Got to go back to the boat. I'll catch up with you tomorrow.

Thank you for your help. Really appreciate it!

Bry


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#10
brycrip

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Ok. I'm back.

I went to Device Manager in my Acer computer, the one I'm currently using, and Network Adapters is listed. But not so with the Azus.

If you tell me how to take that nifty shot of the page, I'll load it onto a stick and include it in my post.

Thank you for taking the trouble...

Bry


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#11
Vi-Sion

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Ok. I'm back.
I went to Device Manager in my Acer computer, the one I'm currently using, and Network Adapters is listed. But not so with the Azus.
If you tell me how to take that nifty shot of the page, I'll load it onto a stick and include it in my post.
Thank you for taking the trouble...
Bry


the network adapter doesnt appear probably because you don't have the driver .
show me what you have inside other devices .
In order to take a screenshot click the prtsc button on your keyboard open paint, paste the screenshot there and save it to your desktop.
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#12
123Runner

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This will take a couple steps to complete.

You need to get the chipset driver 1st.

 

Go back to the support and drivers page.

Enter your OS (Win 7 32 bit or 64 bit)

Grab the chipset driver and install that first.

 

Then we can look at the other ones.


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#13
brycrip

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Never going to buy another AZUS.

Sorry. No prtsc button on my keyboard...

Bry


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#14
brycrip

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123Runner: Thanks for hopping aboard. I downloaded the Chipset Driver but before I install it on the Azus, should I run my recovery discs. (See opening post, above)

 

Thanks

Bry


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#15
123Runner

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Since you have a somewhat operational desktop I would continue forward with what you have.

Once you have the chipset installed take another look at device manager.

You will probably only see the network missing. we can look at it at that time to get furthur down the road so to speak.


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