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Virus /Malware not really sure [Solved]

will not download printer problems etc

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#16
dbreeze

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And Heimdal?
 
Malwarebytes' Anti-Malware

Please download the latest version of Malwarebytes' Anti-Malware from here .

Double Click on the mbam-setup.exe file to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link
Main%20Screen_zpsnnwza0ky.png

Once the program has loaded and updated, select "Scan Now >>" to start the scan.
Main%20Screen_zpsnnwza0ky.png

The scan may take some time to finish, so please be patient.

If any malware is found, you will be presented with a screen like the one below.
mbam21-removeselected_zpsg83p7wis.jpg

If any malware is found, make sure that everything is checked, and click Remove Selected.
When the scan is complete, click View detailed log >> to view the results.
The report screen will open.
At the bottom click on Export and select as txt file, save the file to your desktop and click OK.  When the export is complete, select OPEN.
The log file will be opened in your default text file viewer (usually Notepad); select the whole text (Ctrl + A) and copy (Ctrl + c) it to paste here in a reply.


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#17
newbie2015

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The heimdal is free version forgot to mention that
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#18
newbie2015

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Here is the Malware Bytes Text

Attached Files


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#19
dbreeze

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Uninstall Heimdal and see if the crashes stop.  There appears to be an issue with the software and VSS / Win 10 and Heimdal's DNS (even though it is not supposed to be running [only PRO version] it still auto starts with every boot).


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#20
newbie2015

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tried to down load something came back as an error and also tried to print and it comes back as error
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#21
dbreeze

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Is this with Heimdal uninstalled?

 

 

Let us see if a Clean Boot will help pinpoint the problem with the downloading and printing.  I believe that your system is clean of malware but we need to make sure you can download / print.  Speaking of downloading, how are you getting the tools onto this system?  And, what are you trying to download that gives you an error?

 

 

Clean Boot - Windows 7 & Vista

  • Log on to the computer by using an account that has administrator rights.
  • Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
        Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
        2440068.png
  • On the General tab, click the Selective startup option, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
        2440069.png
  • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all (this actually means Disable all that are showing; the hidden services will remain checked and will load as they normally do).  You must do these 3 steps in their entirety so that all services other than Microsoft OS services are not running on the next start of your system.
        2440071.png
        Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
  • Click OK, and then click Restart.

When you want to go back to the normal start up >>>>


  • Click Start, type msconfig.exe in the Start Search box, and then press Enter.
  • Note If you are prompted for an administrator password or for confirmation, you should type the password or click Continue.
  • On the General tab, click the Normal Startup option, and then click OK.
  • When you are prompted to restart the computer, click Restart.

 

 


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#22
newbie2015

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Yes heimedal is uninstalled I am using a different computer for the downloading and placing it on a flash drive for the messed up computer .

I tried down loading a new program and tried to print a regular page and I am getting an error for the printing ,as to the down loading its saying error also now instead of no connection to the internet

oh I can only print if it is directly hooked up the wireless will not work

Edited by newbie2015, 08 January 2016 - 08:32 PM.

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#23
dbreeze

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OK, that helps (about the wireless that is).
 
If you are doing the Clean Boot please return to normal booting and run the following utility.
 

Download NetAdapter Repair from here.

You do not have to install the file but do make sure that to start the program you right click on the downloaded file and select "Run as Administrator".

Once this is open, check that the Network Adapter is set to Wi-Fi.
Select (check) the following:

  • Release and Renew DHCP Address
  • Clear Host File
  • Clear Static IP Settings (enable DHCP)
  • Flush DNS Cache
  • Clear ARP/Route Table <Note: Restart Needed to Complete the Reset Process>
  • NetBIOS Reload and Release
  • Internet Options - Clear SSL State
  • Enable Wireless Adapters
  • Reset Internet Options Security/Privacy
  • Set Network Windows Services Default <Note: Restart Needed to Complete Repair>

Click Run all Selected and follow the prompts.  Some of the repairs will ask you to restart your computer.
A log file will be produced in the same directory as the program is run from ( entitled netadpter-log-date&time.txt ).


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#24
newbie2015

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Here is the log

Attached Files


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#25
dbreeze

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How is your system's wireless connection now?


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#26
newbie2015

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just tried 2 more times it would act like it was going to print but after a bit it comes back error
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#27
newbie2015

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Just to check I downloaded avg it went great but no go on the wireless printing
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#28
newbie2015

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Can print from word pad and a test page from the printer web site ,but cannot print off the internet get communication error now I tried to use the trouble shooter it says it fixed one of the problems but not the other says something about contact the administrator
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#29
newbie2015

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okay I did a new troubleshoot on the printer it does seem fixed was able to print from the internet now .

THANK YOU so very much for your help I thought for sure I was just going to have to pitch it but thanks to this site you all are amazing
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#30
dbreeze

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Good to hear that the network / wireless is working now!  :thumbsup:

 

One more scan to check on everything ....

 

This next step may take a while (just to warn you) .....

ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead.  ESET Online does work with IE 10 and earlier.

You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same

Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.

Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.

-------------------------------------------------------------------------------------------------------------------

Hold down Control key and click on the following link to open ESET OnlineScan in a new window.

Link =>> ESET Online Scanner  <<

Click the Run ESET Online Scanner located on the left side of the page (not the free trial).

abfacb96-0c99-4b59-b9e9-9298aa0ee3ec_zps

For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step)
Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop.

Getinstallerpopup2_zps65f446a6.png

Double click on the icon on your desktop.

desktopfile_zps98a1ee89.png

Check (accept) the Terms of Use.

TOU_zps4ecd3406.png

Click the START button.
Accept any security warnings from your browser.

Now in the Computer scan settings window that appears:-
Make sure that the option Enable detection of potentially unwanted applications is selected.
Now click on Advanced Settings and configure the options as follows:

Remove found threats is Not checked
Scan archives is checked
Scan for potentially unsafe applications is checked
Enable Anti-Stealth Technology is checked


Now click on: Start
Loadsettings_2014-08-23_zps3f2d0c88.png



ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

Downloadingsignatures_zps36c38587.png


Scanningdisplay_zpsec3aac14.png

When the scan is finished, if any threats are found you will see the screen below.  Click to view the found threats.

Threatsfound_zpsfe95fb4e.png

At the bottom of the listed threats, there is an option to save the results to a text file.  Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry).

Exporttotextfile_zps16cb487f.png

Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish.

UninstallcheckedandFinish_zps6fb26ad8.pn

Attach the saved log file in your next reply please.  Thanks.
 


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