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Ran free malwarebytes software - No internet [Solved]


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#1
rumble5_5

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Was getting popup ads on some firefox sessions. On a friends advice I downloaded and ran Malwarebytes. Think there were around 27 objects found. I clicked on remove and since then I have not been able to connect to the internet.

 

I uninstalled Malawarebytes. 

 

Today I reinstalled it. Not sure why I did the last two steps.

 

Dont have access to the internet or mail on the infected computer. But have access to another computer (from which I am typing this note).

 

Hoping some one can help me fix this.


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#2
Essexboy

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Do you have a USB that you can use to transfer a programme and report ?
 
If so download the following programme o a USB.
Copy it to the desktop of the infected system
Run the programme
Copy the logs to the USB and from the usable computer upload them to your next post

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

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#3
rumble5_5

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Thanks for the quick response. Was able to run FRST64. Two logs attached.

Attached Files


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#4
Essexboy

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OK lets get at it, after the FRST run internet should be available

Download the attached fixlist.txt to the USB
Attached File  fixlist.txt   10.61KB   82 downloads
Copy this to the desktop of the infected system
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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#5
rumble5_5

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Thanks so much.

 

I ran the fix on FRST64. Log attached.

 

Now I am running the AdwCleaner step.

Attached Files


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#6
rumble5_5

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The internet is now working.

 

the log from the AdwCleaner:

# AdwCleaner v5.027 - Logfile created 01/01/2016 at 13:41:41
# Updated 30/12/2015 by Xplode
# Database : 2015-12-30.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : archer - MEL_JOE
# Running from : C:\Users\archer\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
Folder Found : C:\ProgramData\Unknown
Folder Found : C:\windows\SysWOW64\config\systemprofile\AppData\Roaming\Super Optimizer
 
***** [ Files ] *****
 
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{25F259ED-12F6-429F-5783-527C3E2F8586}
Data Found : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page] - hxxp://yourtv.link
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Data Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] - {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
 
***** [ Web browsers ] *****
 
[C:\Users\archer\AppData\Roaming\Mozilla\Firefox\Profiles\jz8yvhwt.default\prefs.js] [Preference] Found : user_pref("browser.startup.homepage", "hxxp://yourtv.link");
[C:\Users\archer\AppData\Roaming\Mozilla\Firefox\Profiles\jz8yvhwt.default\prefs.js] [Preference] Found : user_pref("browser.startup.homepage", "hxxp://yourtv.link");
[C:\Users\archer\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
[C:\Users\archer\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : google.com
[C:\Users\joseph.fernandez\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1795 bytes] ##########
 
Thank you so much for your assistance.

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#7
Essexboy

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Are you experiencing any further problems ?
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#8
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
javara.JPG


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#9
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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