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#1
Kentlooking

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I turned on computer and got auto repair and auto diagnostic, but nothing; then should of went to sign in to account screen but instead went to a blue screen with options to "reboot " or "other options " which I have tried both and various options but nothing is working. I tried to get into "safe mode " but won't let me. How can I get to my accounts and use my computer again? It worked fine yesterday. I have a Dell Inspiron 3135 3000 series 2013 Windows 8 laptop computer.
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#2
phillpower2

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:welcome:    kentlooking,

 

I tried to get into "safe mode " but won't let me. 

 

 

Can you tell us what steps you tried to get into Safe Mode.

 

How can I get to my accounts and use my computer again?

 

 

It depends what the problem is.

 

It worked fine yesterday.

 

 

Were any updates installed or the computer banged or dropped at all yesterday or even recently.

 

Has the hard drive been making any odd noises or been slow to access.

 

How much free storage space is/was available on the HDD.


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#3
Kentlooking

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Safe mode tried through f8 at beginning, on my computer required to hold FN key to get f8. Tried the shift + f8 option. One of the options through the blue screen was to open safe mode. ALL the ways nothing worked. I didn't drop or damage the computer. No updates installed and had them turned off. I know that there is not much memory left ; about 50 gigs out of 500 which is still enough. The computer does run a little slow but that is because of what I have on it.
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#4
phillpower2

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See if you are able to run the Dell diagnostic tool by powering up the notebook and tapping the F12 key at the Dell splash screen on start-up, if the tools are still available choose Diagnostics from the menu and see what transpires.

 

I know that there is not much memory left ; about 50 gigs out of 500 which is still enough. 

 

 

If Windows is on its own partition with 50GB of free storage space then yes it would be enough, if Windows is on the same partition as your other data then 50GB of free space on a 500GB HDD is not enough, see my canned explanation below;

 

 

Please note that in order to avoid data corruption and/or mechanical HDD failure for data only HDDs you must always have a minimum of 10% of the HDDs overall storage capacity available as free space and between 15 and 20% of a HDDs overall storage capacity available as free space if the OS is on it, the free space allows for information to be copied to and from the drive efficiently.

Not having the above can render a computer inoperable if the HDD concerned has the OS on it due to the MBR (Master Boot Record) becoming damaged/corrupt, please see information here and here

 


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#5
phillpower2

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Not heard back from you Kentlooking, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#6
Kentlooking

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Sorry took a while to reply. I did try the diagnosis and same thing occurred after it did the scan. Someone said it might be stuck in a loop, which makes sense since the same thing keeps happening. But how do you get out of the loop is the question now, I am trying not to take it in to a computer shop to fix it, but might have to if can't on my own.
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#7
phillpower2

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Sorry took a while to reply. I did try the diagnosis and same thing occurred after it did the scan. 

 

 

But did the diagnostics test report any hardware problems.

 

Someone said it might be stuck in a loop, which makes sense since the same thing keeps happening.

 

 

This can happen when there is or has not been adequate free storage space on a hard drive or partition for Windows to be able to swap files and/or update.

 

But how do you get out of the loop is the question now

 

 

It depends on whether or not Windows has become corrupted and if it has how badly, a Repair Install may be all that is required, if not a fresh install or if available using a Recovery Partition will be required.

 

I am trying not to take it in to a computer shop to fix it, but might have to if can't on my own. 

 

 

The very reason that we volunteer our time here is to hopefully help people to resolve computer problems on their own and help them keep their hard earned cash in their own bank and not that of someone else  ;)

 

At some point you are going to need to free up some storage space on the HDD, if we can get the computer into Safe Mode you can back up important data from there + delete any data that you no longer need, if you do not have a Windows 8 DVD or a system restore disk, connect a USB keyboard to the computer and then try the following for us;

 

1: Use the power button to restart your computer three times, this will hopefully start the Windows Recovery Environment.
2: In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.
3:Tap or click Start-up Settings.
4: If you can't see Start-up Settings, tap or click Advanced options, then tap or click Start-up Settings.
5: Tap or click Restart, then wait while your computer restarts.
6: On the Start-up Settings screen, choose Refresh
7: Sign in to your computer with a user account that has administrator rights.

8: Free up as much space on the HDD as possible.

 

Good luck and let us know how it goes or if you have any questions.


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