[hiram392]

I am trying to remove "download.trojan" from a friends computer. She is running Windows XP on a fairly new Dell machine (purchased in last 6 mos.) I have tried updating Norton, SpyBot, and adaware. No luck. I even tried resetting the system back prior to seeing the trojan. This did not work either. Short of cleaning the hard drive, what shall I do next?

Jeff

[Advertisements]

Hi Jeff,

Please follow the instructions here:
http://www.geekstogo..._Log-t2852.html

Regards,

[Metallica]

Hi Jeff,

Please follow the instructions here:
http://www.geekstogo..._Log-t2852.html

Regards,

[hiram392]

That's the info I was looking for! I had seen it before, just couldn't remember where it was. I will try this and get back with you. - Thanks

[Metallica]

Take your time.

I'll be around.

Regards,

[hiram392]

Went through the sheet...took a little time to wade through the scans.
Rebooted the system and voila! the file was gone. Thanks for the great advice, I have been trying to remove the file for her for a couple of month, without any luck.

Thanks again!
Jeff

[Metallica]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

Please do have a look at my site about removing and preventing spyware.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.