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#121
A1RotNBrat

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 17/01/2016 7:42:59 PM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/01/2016 1:40:05 AM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2 Faulting module name: ntdll.dll, version: 6.3.9600.18185, time stamp: 0x5683f0c5 Exception code: 0xc0000374 Fault offset: 0x00000000000f1320 Faulting process id: 0xf98 Faulting application start time: 0x01d15190f73892d1 Faulting application path: C:\WINDOWS\Explorer.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 65f5e8df-bd84-11e5-bf97-842d02d54ce4 Faulting package full name:  Faulting package-relative application ID: 
 
Log: 'Application' Date/Time: 18/01/2016 1:38:45 AM
Type: Error Category: 5973
Event: 5973 Source: Microsoft-Windows-Immersive-Shell
Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!windowsphone.App failed with error: The app manager is required to activate applications, but is not running. See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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#122
RKinner

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Log: 'Application' Date/Time: 18/01/2016 1:38:45 AM
Type: Error Category: 5973
Event: 5973 Source: Microsoft-Windows-Immersive-Shell
Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!windowsphone.App failed with error: The app manager is required to activate applications, but is not running. See the Microsoft-Windows-TWinUI/Operational log for additional information.
 

 

 

 

https://support.micr...n-us/kb/2798317

might help.  You can look at the log they talk about but it probably won't be of much use:

 

Control panel, Administrative Tools, Event Viewer, Applications and Services Logs, Microsoft,Windows,Apps,Microsoft-Windows-TWinUI/Operational .  If you click on Level it will sort them by importance.  I'd start with the red ones or look for the same date and time as the above.

 

 

For this one:

 

Log: 'System' Date/Time: 18/01/2016 1:37:38 AM
Type: Error Category: 0
Event: 7023 Source: Service Control Manager
The Superfetch service terminated with the following error:  The service has not been started.
 

 

 

 

Go into the registry in HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\PrefetchParameters

Be sure that both EnablePrefetcher and EnableSuperfetch have a value set to 1

Try to start the Superfetch service again,


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#123
A1RotNBrat

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 18/01/2016 8:36:57 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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#124
A1RotNBrat

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Vino's Event Viewer v01c run on Windows 7 in English
Report run at 18/01/2016 8:39:13 AM
 
Note: All dates below are in the format dd/mm/yyyy
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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#125
RKinner

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Assuming it rebooted after you cleared the alarms it looks like whatever you did really did the job.

 

How is it running now?


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#126
A1RotNBrat

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I did reboot it after I cleared the alarms.  It's running wonderfully now.  I actually think what was happening with the Windows phone app was that other app that I didn't use.  I did have to change the values on that superfetch thing.  They were at 3 and I changed them like you said to one.  Thank you SOOOOOOOOO much for all your help!!!


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#127
RKinner

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We usually clean up with Delfix.  This removes our tools (like FRST) and their logs and any quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore. 
 
 
Ensure Remove disinfection tools is ticked
Also tick:
Create registry backup
Purge system restore
 
Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
 
You will need to delete VEW and its logs manually since delfix doesn't know about VEW.

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#128
A1RotNBrat

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# DelFix v1.011 - Logfile created 20/01/2016 at 09:36:13
# Updated 18/08/2015 by Xplode
# Username : Amy Martin - MARTIN
# Operating System : Windows 8.1  (64 bits)
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\Users\Amy Martin\Desktop\FRST64.exe
Deleted : C:\Users\Amy Martin\Desktop\GetSystemInfo_MARTIN_Amy Martin_04_28_2015_15_43_01.zip
Deleted : C:\Users\Amy Martin\Downloads\DDSpdf.docx
Deleted : C:\Users\Amy Martin\Downloads\GetSystemInfo6.0.zip
Deleted : C:\Users\Amy Martin\Downloads\Report_20150526000015184 (1).pdf
Deleted : C:\Users\Amy Martin\Downloads\Report_20150526000015184.pdf
Deleted : C:\Users\Amy Martin\Downloads\walgreensorder.pdf
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #203 [Windows Update | 01/12/2016 12:14:35]
Deleted : RP #204 [Windows Update | 01/15/2016 12:18:27]
Deleted : RP #205 [Removed Windows Phone app for desktop | 01/17/2016 23:50:03]
 
New restore point created !
 
########## - EOF - ##########

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#129
RKinner

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Looks good.  Hope everything is still running OK.


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#130
A1RotNBrat

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Everything is working wonderfully now!!! Again, THANKS SOOOOOO MUCH for all your help in figuring this out!!!!


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