Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Checking for malware - Please help, THANKS! [Closed]


  • This topic is locked This topic is locked

#31
Jr0x

Jr0x

    Malware removal team

  • Malware Removal
  • 1,825 posts
Hi L3Nerd,
 
You have clicked the wrong option for AdwCleaner, you have selected the option to scan instead of clean. Please try again, and this time, remember to select the clean option and post the log.
 
I noticed that your MalwareBytes protection are off, did you disable that yourself? If not, please try the steps described in this page to rectify the issue. In any case that it didn't work, you can follow the steps described in MBAM Clean Removal Process (Look under the steps described for Free version) to uninstall and reinstall Malwarebytes. Let me know if it works for you.
 
Are you having any trouble updating Avast! and Windows Defender? I noticed that it is still outdated for now.


FRST.gifFix with FRST
  • Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. To do this highlight the contents of the box, right click on it and select copy.
  • Right-click in the open notepad and select Paste.
  • Save it on the desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
 

Start
CreateRestorePoint:
CloseProcesses:

Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk [2016-02-04]
ShortcutTarget: Best Buy pc app.lnk -> C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk [2016-02-04]
ShortcutTarget: Best Buy pc app.lnk -> C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (Microsoft)
FF Plugin: @bestbuy.com/npBestBuyPcAppDetector,version=1.0 -> C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll [2010-10-26] (Best Buy)
FF Plugin-x32: @bestbuy.com/npBestBuyPcAppDetector,version=1.0 -> C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll [2010-10-26] (Best Buy)
2016-02-04 21:50 - 2016-02-04 21:50 - 00000000 ____D C:\ProgramData\Best Buy pc app
2016-02-03 19:52 - 2016-02-06 01:11 - 00000000 ____D C:\Users\Owner\AppData\Roaming\Radialpoint
2016-02-03 19:50 - 2016-02-06 10:30 - 00000000 ____D C:\ProgramData\Radialpoint
Best Buy pc app (Version: 3.1.1.0 - Best Buy) Hidden
Radialpoint Security Advisor 2.5.15 (x32 Version: 2.5.15 - Radialpoint SafeCare Inc.) Hidden

Emptytemp:
End
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.


Run FRST and press the Fix button just once and wait. The tool will make a log on the desktop (Fixlog.txt) please post it in your next reply.
 
Note The machine will reboot automatically.


Remove unwanted programs

Please uninstall the following unwanted programs:

Note: If any of the programs are not listed, proceed to the next one and work through the list.
  • Best Buy pc app
  • Radialpoint Security Advisor
To do this:
Please go to Start Menu -> Control Panel -> Uninstall a program or Programs and Features
In the list of installed programs locate and click on the program to uninstall.
Click uninstall.
Repeat the above steps for all the other programs to remove.
 
Note: If you are unable to remove any of the above, please try using Revo Uninstaller.


FRST.gif Re-Scan with Farbar's Recovery Scan Tool (FRST)
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File).
  • Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • Because you selected the Addition.txt check box this log will be created as well. Please also paste that along with the FRST.txt into your reply.
In your next reply, please include the following:
  • AdwCleaner log
  • If MalwareBytes issue has been resolved
  • Updating of Avast! and Windows Defender definition
  • FRST fixlog
  • FRST log
  • FRST Addition log

  • 0

Advertisements


#32
Jr0x

Jr0x

    Malware removal team

  • Malware Removal
  • 1,825 posts

Hi L3Nerd,

 

Please ignore the instruction given above with regards to Malwarebytes and follow all others.

 

I noticed that your MalwareBytes protection are off, did you disable that yourself? If not, please try the steps described in this page to rectify the issue. In any case that it didn't work, you can follow the steps described in MBAM Clean Removal Process (Look under the steps described for Free version) to uninstall and reinstall Malwarebytes. Let me know if it works for you.

 

Apologies for the mistake.


  • 0

#33
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP