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Got a call from Microsoft (SOLVED) [Solved]


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#16
RKinner

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Notes on living with Avast:
 
 
They have started using their info popup to try and get you to upgrade so I go into Settings (the Gear icon), (General), Popups and change the first two to 1 second.  Their Browser Cleanup is not so user friendly since it wants to reset your home page and search engine to Yahoo so I go into Settings,Tools, and turn it off.
 
You may also want to go in a turn off Scan Complete audio notification: Settings (the Gear icon), (General), Sounds and uncheck Scan Complete  OK.
 
The registration is free for 12-14 months then you need to reregister.  They will try and talk you in to buying their premium service but the Basic free version is always an option (tho it may not be the default).

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#17
M2mouse

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Ok got that done. Thought I had it set for a boot check, but it didn't happen on the restart. This new Advast is odd. Still use to the old one.
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#18
RKinner

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Hate that they changed it too.  Were you able to get it to do a boot-time scan?  

 

Click on Scan then Scan for Viruses.  In the box under the monitor icon, click on the down arrow and select Boot-time Scan.  Then Start  It should run on your reboot.

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#19
M2mouse

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Swear I did that, oh well it is set up now. It will be ran today!
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#20
M2mouse

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Not able to post the report. Could be a internet security setting problem.


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#21
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Normally it's just a text file.  Can you do a screenshot?

 

take a screen shot of the Detailed Report:
Press the Alt + the Print Screen key on your keyboard. It may be labeled [PrtScn].
 
Open Microsoft Paint (All Programs, Accessories,Paint).
 
Go to the Edit menu and choose Paste (or just do Ctrl + v) and the image should appear.
 
 
Go to the File Menu and choose Save As.
 
Navigate to the folder where you want to save the image.  (Desktop)
 
Type a file name for the image: Avast
 
Select a file type. jpeg 
 
Click the Save button.
 
Attach Avast.jpg to your Reply.
 
(Start a Reply.  click on More Replay Options then on  Choose File,  point it at your desktop and click on Avast.jpg then Open.  Now click on Attach this File)  Then when done you can Add Reply.

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#22
M2mouse

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Having a bit of trouble with this.


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#23
RKinner

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Can you look at the report?  Did it say it found anything?


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#24
M2mouse

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Let me check.Infected files: 0
Total files: 673229
Total folders: 28277
Total size: 343.5 GB

*
* Scan stopped: Sunday, January 24, 2016 10:47:35 AM
* Run-time was 18 minute(s), 18 second(s)

 

Not the right report.


Edited by M2mouse, 25 January 2016 - 06:55 PM.

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#25
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Found the scan details for the boot time scan, no virus found. This was in the scan history.

 

One normal scan list a file that could not be scanned. What is a decompression bomb?


Edited by M2mouse, 25 January 2016 - 07:03 PM.

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#26
M2mouse

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Did you see the edit?


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#27
RKinner

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Unless you see something else that doesn't look right I think you system is clean and we can clean up.

 

 
We usually clean up with Delfix.  This removes our tools and their logs and quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore.  Follow the instructions and ignore the picture since it doesn't show the correct options as checked.
 
 
Ensure Remove disinfection tools is ticked
Also tick:
Create registry backup
Purge system restore
 
Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
 
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.  (It's actually a program for IE)
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combefore you open them.
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...-120637284.htmland http://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
Make sure Windows Updates is turned and that it works.  
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 

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#28
M2mouse

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Log: # DelFix v1.011 - Logfile created 26/01/2016 at 17:56:59
# Updated 18/08/2015 by Xplode
# Username : Mitch - MITCH-PC
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\TDSSKiller.3.1.0.9_21.01.2016_18.33.29_log.txt
Deleted : C:\TDSSKiller.3.1.0.9_22.01.2016_14.44.17_log.txt
Deleted : C:\TDSSKiller.3.1.0.9_22.01.2016_16.06.14_log.txt
Deleted : C:\Users\Mitch\Desktop\aswMBR.txt
Deleted : C:\Users\Mitch\Desktop\MBR.dat
Deleted : C:\Users\Mitch\Desktop\RogueKiller - Shortcut.lnk
Deleted : C:\Users\Mitch\Desktop\tdsskiller - Shortcut.lnk
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #136 [Windows Update | 01/04/2016 00:58:13]
Deleted : RP #137 [Windows Update | 01/08/2016 00:58:29]
Deleted : RP #138 [Windows Update | 01/12/2016 00:58:43]
Deleted : RP #139 [Windows Backup | 01/13/2016 00:32:14]
Deleted : RP #140 [Windows Update | 01/15/2016 01:00:53]
Deleted : RP #141 [Windows Update | 01/18/2016 01:01:11]
Deleted : RP #142 [Installed AVG 2016 | 01/22/2016 01:02:16]
Deleted : RP #143 [Installed AVG | 01/22/2016 01:02:21]
Deleted : RP #144 [Windows Update | 01/22/2016 01:02:21]
Deleted : RP #145 [Removed AVG | 01/23/2016 14:28:10]
Deleted : RP #146 [Removed AVG 2016 | 01/23/2016 14:31:49]
Deleted : RP #147 [Windows Update | 01/24/2016 16:20:55]
Deleted : RP #148 [Installed AMD Quick Stream Technology | 01/26/2016 01:17:31]

New restore point created !

########## - EOF - ##########


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#29
RKinner

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Looks like that was successful.  You can delete any other programs and logs that we used if delfix didn't get them.  


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#30
M2mouse

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Will do. Thank you for all your help! I'll be working on the other things listed too. So it is better to keep Avast over MSE? Or is that just a choice?


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