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my computer is dead slow. I think it's infected. Pls. help

malware infection

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#31
RKinner

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svchost.exe 46.97 2,832 K 5,804 K 732 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

 

 

 

We really need to find out what this svchost.exe is doing.  It's taking half of your CPU time in Safe Mode.  Can you go back into Safe Mode with networking and run Process Explorer as before?  This time if svchost.exe is using a lot of CPU (first hit the Space bar to stop it from jumping around), hover over the svchost.exe and it will tell you what services are riding on it.

 

It will look something like this:

 

 

This one has services DCOM, Power & Plug and Play.

 

 


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#32
abhi6512

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Hi Kinner,

I see so many svchost.exe. I have taken screenshots for all. Attached is the word doc for your reference.

Pls. let me know for any further inputs from my end.

 

-Abhi


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#33
RKinner

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Don't see an attachment.  It's a 4 step procedure.  I tend to forget the last step.

 

More Reply Options

Choose File

point it at the file and click on Open

Attach This File


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#34
abhi6512

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Attaching the file again. Not  sure if I missed clicking the attach button last time :)

 

-Abhi


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#35
abhi6512

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Hi Kinner,

I'm trying to upload a doc file and Upload function is giving me following error:

 

"Error You aren't permitted to upload this kind of file"

 

I'm just trying to upload a .doc file with size 1184 kb :(

 

-Abhi

 

 


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#36
RKinner

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You can try renaming it to .txt or you can zip it up.  If you need a zip program 7-zip is free and has no adware.  Get the top one that says:

 

7-Zip for 32-bit Windows

 

and Save it then right click on it and Run As Admin.  Once it installs you right click on the file you want to zip and 7-zip then Add to (yourfilename).zip.  It will create it in the same folder.


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#37
abhi6512

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Attached File  procexp log for svchost.rar   755.53KB   73 downloads

 

yups .. it worked thanks for  the tip kinner :)


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#38
RKinner

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Looks like we didn't catch the svchost when he was being bad.  My guess is it was probably Windows Update and was busy downloading an update and didn't want to do it in the background like it's supposed to.

 

Your Process Explorer  looks pretty good in your Word doc.  It should be running pretty quick.  Is it still slow?  What are you doing when it is slow?


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#39
abhi6512

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My machine has definitely improved but it's still bit slow. Intermittently it just stucks n I have to wait for couple of mins (2 mins. -5 mins) to continue working on it.

I'm using cleanup.exe locally so as to clean the trash and improve performance.

 

-Abhi


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#40
RKinner

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Keep Process Explorer running and see if you can catch a log when it slows to a crawl.


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#41
abhi6512

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Fine Kinner,

I would do that. But then what's the threshold I  need to look for , I mean above what level the process go when I should consider  it as slow?

 

-Abhi


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#42
abhi6512

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Also to share - starting tom I would be out  of town for almost 10 days with minimmum/no access to my emails.

Pls. do bear with my delayed responses.

 

Thanks again for all your support :)

 

-Abhi


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#43
RKinner

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Just if you feel it's slow.  You are the user so you are used to how it should be and when it starts feeling slow to you, try and make a process explorer log.  Usually it will start feeling slow if System Idle drops below 90%


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#44
abhi6512

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HiKinner

 

GM - Hope you are doing fine there.

 

This is actually to share with you that my notebook has slowed down again since last few weeks. Though it was working fine for rest of the days.

Can you pls. help me here?

 

Abhishek


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#45
RKinner

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Need a process explorer log and also a FRST log 


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