Jump to content

Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

How it Works Create Account
Photo

my computer is dead slow. I think it's infected. Pls. help

malware infection

  • Please log in to reply

#31
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

svchost.exe 46.97 2,832 K 5,804 K 732 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

 

 

 

We really need to find out what this svchost.exe is doing.  It's taking half of your CPU time in Safe Mode.  Can you go back into Safe Mode with networking and run Process Explorer as before?  This time if svchost.exe is using a lot of CPU (first hit the Space bar to stop it from jumping around), hover over the svchost.exe and it will tell you what services are riding on it.

 

It will look something like this:

 

 

This one has services DCOM, Power & Plug and Play.

 

 


  • 0

Advertisements


#32
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Hi Kinner,

I see so many svchost.exe. I have taken screenshots for all. Attached is the word doc for your reference.

Pls. let me know for any further inputs from my end.

 

-Abhi


  • 0

#33
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

Don't see an attachment.  It's a 4 step procedure.  I tend to forget the last step.

 

More Reply Options

Choose File

point it at the file and click on Open

Attach This File


  • 0

#34
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Attaching the file again. Not  sure if I missed clicking the attach button last time :)

 

-Abhi


  • 0

#35
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Hi Kinner,

I'm trying to upload a doc file and Upload function is giving me following error:

 

"Error You aren't permitted to upload this kind of file"

 

I'm just trying to upload a .doc file with size 1184 kb :(

 

-Abhi

 

 


  • 0

#36
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

You can try renaming it to .txt or you can zip it up.  If you need a zip program 7-zip is free and has no adware.  Get the top one that says:

 

7-Zip for 32-bit Windows

 

and Save it then right click on it and Run As Admin.  Once it installs you right click on the file you want to zip and 7-zip then Add to (yourfilename).zip.  It will create it in the same folder.


  • 0

#37
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Attached File  procexp log for svchost.rar   755.53KB   218 downloads

 

yups .. it worked thanks for  the tip kinner :)


  • 0

#38
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

Looks like we didn't catch the svchost when he was being bad.  My guess is it was probably Windows Update and was busy downloading an update and didn't want to do it in the background like it's supposed to.

 

Your Process Explorer  looks pretty good in your Word doc.  It should be running pretty quick.  Is it still slow?  What are you doing when it is slow?


  • 0

#39
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

My machine has definitely improved but it's still bit slow. Intermittently it just stucks n I have to wait for couple of mins (2 mins. -5 mins) to continue working on it.

I'm using cleanup.exe locally so as to clean the trash and improve performance.

 

-Abhi


  • 0

#40
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

Keep Process Explorer running and see if you can catch a log when it slows to a crawl.


  • 0

Advertisements


#41
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Fine Kinner,

I would do that. But then what's the threshold I  need to look for , I mean above what level the process go when I should consider  it as slow?

 

-Abhi


  • 0

#42
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

Also to share - starting tom I would be out  of town for almost 10 days with minimmum/no access to my emails.

Pls. do bear with my delayed responses.

 

Thanks again for all your support :)

 

-Abhi


  • 0

#43
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

Just if you feel it's slow.  You are the user so you are used to how it should be and when it starts feeling slow to you, try and make a process explorer log.  Usually it will start feeling slow if System Idle drops below 90%


  • 0

#44
abhi6512

abhi6512

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 143 posts

HiKinner

 

GM - Hope you are doing fine there.

 

This is actually to share with you that my notebook has slowed down again since last few weeks. Though it was working fine for rest of the days.

Can you pls. help me here?

 

Abhishek


  • 0

#45
RKinner

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP

Need a process explorer log and also a FRST log 


  • 0






Similar Topics


Also tagged with one or more of these keywords: malware infection

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP