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my computer is dead slow. I think it's infected. Pls. help

malware infection

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#76
abhi6512

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Hi Kinner,

 

So kind of you. Actually I feel bad when unable to respond you timely. Thanks for your consideration & understanding. 

 

PFB the process explorer log in normal mode.

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
svchost.exe 32.83 7,48,848 K 32,020 K 1188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
procexp.exe 27.92 19,904 K 33,348 K 3796 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
dwm.exe 17.84 38,008 K 43,276 K 2788 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 5.88 77,064 K 86,388 K 2100 Google Chrome Google Inc. (Verified) Google Inc
Interrupts 1.43 0 K 0 K n/a Hardware Interrupts and DPCs
System Idle Process 1.43 0 K 24 K 0
chrome.exe 1.47 60,960 K 57,712 K 2796 Google Chrome Google Inc. (Verified) Google Inc
csrss.exe 1,996 K 20,312 K 600
explorer.exe 3.57 34,228 K 43,940 K 2828 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
chrome.exe < 0.01 61,844 K 75,696 K 508 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 59,360 K 94,600 K 3704 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 73,880 K 82,660 K 1508 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 54,220 K 78,936 K 3876 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 54,088 K 67,216 K 3164 Google Chrome Google Inc. (Verified) Google Inc
taskeng.exe < 0.01 9,600 K 7,972 K 2608 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 2,280 K 4,148 K 3344 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
wuauclt.exe 2,636 K 4,620 K 2652 Windows Update Microsoft Corporation (Verified) Microsoft Windows Component Publisher
wmpnscfg.exe 1,716 K 4,340 K 3172 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation (Verified) Microsoft Windows
wmpnetwk.exe 4,196 K 5,440 K 3232 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 3,372 K 5,160 K 3412
wlanext.exe 1,904 K 4,192 K 1692
winlogon.exe 2,020 K 4,524 K 732
wininit.exe 1,236 K 3,156 K 588
taskeng.exe 1,928 K 4,704 K 2672
System 0 K 904 K 4
svchost.exe 67,300 K 65,728 K 1164 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 15,732 K 9,772 K 1128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,056 K 4,800 K 928 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 15,680 K 11,032 K 1560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 7,360 K 8,336 K 1372 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,024 K 5,552 K 868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 13,552 K 8,536 K 1840 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,448 K 4,484 K 3988 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 4,348 K 4,508 K 368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,116 K 3,700 K 336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,060 K 2,704 K 2004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 580 K 1,912 K 704 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,992 K 3,852 K 1304 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,600 K 2,912 K 3952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
spoolsv.exe 5,940 K 6,660 K 1792 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 284 K 572 K 420
SLsvc.exe 5,652 K 3,668 K 1320 Microsoft Software Licensing Service Microsoft Corporation (Verified) Microsoft Windows
services.exe 2,400 K 5,480 K 632
SearchIndexer.exe 40,404 K 10,640 K 1080 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
MsMpEng.exe 78,684 K 6,940 K 964 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation
lsm.exe 1,764 K 3,232 K 652
lsass.exe 3,512 K 2,548 K 644 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 1,652 K 4,148 K 536
chrome.exe 9,684 K 14,296 K 796 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 31,524 K 27,264 K 2472 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 28,796 K 18,604 K 3788 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 25,876 K 17,304 K 2532 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 23,180 K 13,020 K 2152 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,184 K 3,992 K 3108 Google Chrome Google Inc. (Verified) Google Inc
audiodg.exe 13,064 K 7,920 K 1276
 

 

Abhi


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#77
RKinner

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svchost.exe 32.83 7,48,848 K 32,020 K 1188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
dwm.exe 17.84 38,008 K 43,276 K 2788 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
 

 

 

These are pretty high.  I assume the top one is WIndows Update.  The other one is the fancy desktop thing.  The good news is that Interrrupts remain under 1.5
 
You try changing to Classic Theme and see if dwm.exe drops to a much lower level.
 
 
If you go into Control Panel, Windows Updates does it show it found any or is it still looking?

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#78
abhi6512

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Hi Kinner,

 

Changed to classic theme. below is the process explorer log - dwm has indeed reduced.

Also, I clicked on check for windows update & it's still looking more than 15 mins  now. last check for updates was 4/12 & last updates installed was 7/6.

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
svchost.exe 50.05 6,82,212 K 31,068 K 1188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
System Idle Process 39.94 0 K 24 K 0
procexp.exe 6.93 21,024 K 30,584 K 2488 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
chrome.exe 3.08 48,776 K 53,188 K 2604 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 54,000 K 61,624 K 2928 Google Chrome Google Inc. (Verified) Google Inc
explorer.exe < 0.01 62,972 K 73,640 K 2828 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
chrome.exe < 0.01 1,22,496 K 1,53,384 K 1152 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 63,864 K 55,220 K 1388 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 70,048 K 81,200 K 3704 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 54,088 K 30,976 K 3164 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 47,080 K 60,096 K 2988 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 54,340 K 35,308 K 3876 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe < 0.01 9,684 K 7,168 K 796 Google Chrome Google Inc. (Verified) Google Inc
Interrupts < 0.01 0 K 0 K n/a Hardware Interrupts and DPCs
wuauclt.exe 2,636 K 4,560 K 2652 Windows Update Microsoft Corporation (Verified) Microsoft Windows Component Publisher
wmpnscfg.exe 1,720 K 4,744 K 3172 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation (Verified) Microsoft Windows
wmpnetwk.exe 4,248 K 5,632 K 3232 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 3,432 K 5,256 K 3412
wlanext.exe 1,900 K 4,420 K 1692
winlogon.exe 2,624 K 5,748 K 732
wininit.exe 1,236 K 3,132 K 588
unsecapp.exe 2,260 K 4,280 K 3344 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
taskeng.exe 10,020 K 9,100 K 2608 Task Scheduler Engine Microsoft Corporation (Verified) Microsoft Windows
taskeng.exe 1,948 K 5,224 K 2672
System 0 K 1,588 K 4
svchost.exe 3,116 K 5,420 K 868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 70,000 K 70,540 K 1164 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 16,416 K 11,076 K 1128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 16,492 K 11,412 K 1560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 13,012 K 8,828 K 1840 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,592 K 5,940 K 928 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,448 K 5,344 K 3988 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 7,768 K 9,872 K 1372 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 4,408 K 5,388 K 368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,112 K 4,056 K 336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,172 K 3,264 K 2004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 580 K 1,964 K 704 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,600 K 2,732 K 3952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,996 K 3,804 K 1304 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
spoolsv.exe 5,976 K 7,272 K 1792 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 284 K 540 K 420
SLsvc.exe 5,652 K 3,876 K 1320 Microsoft Software Licensing Service Microsoft Corporation (Verified) Microsoft Windows
services.exe 2,404 K 5,576 K 632
SearchIndexer.exe 43,796 K 23,000 K 1080 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
MsMpEng.exe 78,684 K 7,180 K 964 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation
lsm.exe 1,936 K 3,356 K 652
lsass.exe 3,612 K 2,528 K 644 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
dwm.exe 3,408 K 2,904 K 2788 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 12,472 K 14,160 K 600
csrss.exe 1,668 K 3,420 K 536
chrome.exe 35,380 K 24,232 K 2472 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 59,472 K 46,588 K 780 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 28,796 K 18,932 K 3788 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 23,180 K 10,836 K 2152 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 25,876 K 13,476 K 2532 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,192 K 3,740 K 3108 Google Chrome Google Inc. (Verified) Google Inc
audiodg.exe 15,008 K 12,408 K 1276
 
-Abhi

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#79
RKinner

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Did you ever run the windows readiness tool I talked about back on http://www.geekstogo...-1#entry2549768 ?

 

It may help with Windows Updates.  Windows Updates takes forever these days.  24 hours is common.  Do you have KB 3145739 ? It's touted as a fix for the slowness.

 

I don't have a Vista box right now.  Is the Classic Theme bearable?  


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#80
abhi6512

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Hey Kinner,

 

Thanks for your swift response.

You know after such a long long long long .... time .. I have a good news ... My machine is indeed behaving normal now. 

I can work, I can type without any long pauses, missing cursors, I can open browser, win explorer without any wait or lag.

I can browse websites without any pauses n long waits. No more online vdo runnings with pauses ....

 

You are amazing.. this dwm thing indeed worked for us. My machine seems to be back to normal.

I have to complete one very imp work of office which I was facing tough time doing on cell fone small screen.

 

thanks a ton Kinner, my machine is indeed faster now.

 

I will implement the steps mentioned in your response above n get back to you.

 

-Abhi


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#81
abhi6512

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yes no issues with the classic theme.

I'm running the windows readiness tool.


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#82
abhi6512

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yes no issues with the classic theme.

I'm running the windows readiness tool.


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#83
abhi6512

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yes no issues with the classic theme.

I'm running the windows readiness tool.


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#84
abhi6512

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yes no issues with the classic theme.

I'm running the windows readiness tool.


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#85
abhi6512

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Pls. ignore the repetitive posts above. Browser refresh issue !!


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