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Chrome being slow as [bleep] and I'm inexperienced

malware chrome virus malwarebyte help me

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#1
badabingbadaboom

badabingbadaboom

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Ok so hey there I'm new here and I'm even newer to learning about these files and random cra* on my laptop but last night I clicked on a defected tv show torrent link and all [bleep] broke loose. My laptop (windows7) started installing browserair and other random stuff. After panicking and running a few scans to get it to normal, the entire thing calmed down. I set everything back to normal on my browsers and settings on my laptop but my microsoft word and chrome are acting completely moronic and chrome is just stupidly slow. I don't have anything backed up on my laptop and I also have bookmarks on my chrome that I don't want to lose. So far I have done a 7 hour long Microsoft Essentials scan, a malwarebytes scan, and currently am doing a kaspersky lab scan and following that I will do a avast scan.

 

The real question here is why is firefox working so beautifully right now but chrome is being slow and won't load anything?

 

Please no complicated file questions without going in depth first.

 

(btw avast keeps saying kaspersky is a threat)


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#2
RKinner

RKinner

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Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer
 
NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.
 
Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).
 
scan-results.jpg
 
Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.
 
The report will be saved in the C:\AdwCleaner folder.
 
 
 
Junkware-Removal-Tool
 
Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site
  • Pause your anti-virus.  Close all browsers.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  •  
     
     
    Please download Farbar Recovery Scan Tool and save it to your Desktop. 
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. 
     
    •  
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 
  • click on the Addition.txt box. 
  • Press Scan button. 
  • It will produce a log called FRST.txt in the same directory the tool is run from.  
  • Please copy and paste that log back here and also the second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. 

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    #3
    badabingbadaboom

    badabingbadaboom

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    Download : ADWCleaner to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @BleepingComputer
     
    NOTE: If using Internet Explorer and you get an alert that stops the program downloading, click on the warning and allow the download to complete.
     
    Close  all programs, pause your anti-virus and run AdwCleaner (Vista or Win 7 => right click and Run As Administrator).
     
    scan-results.jpg
     
    Click on Scan  and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.
     
    The report will be saved in the C:\AdwCleaner folder.
     
     
     
    Junkware-Removal-Tool
     
    Please download Junkware Removal Tool to your desktop.  Make sure you get the correct Download button.  Sometimes the ads on BleepingComputer will mimic the real Download button which should say: Download Now @Author's site
    • Pause your anti-virus.  Close all browsers.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.
     
     
     
     
    Please download Farbar Recovery Scan Tool and save it to your Desktop. 
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
     
    •  
    • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer. 
    • click on the Addition.txt box. 
    • Press Scan button. 
    • It will produce a log called FRST.txt in the same directory the tool is run from.  
    • Please copy and paste that log back here and also the second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your rep

    Thanks man it really helped speed up my chrome so no additional things required! 

     

    Do you know anything about microsoft word 2010 and a message that pops up about active downloads but then shows a check mark saying it is already downloaded but won't stop showing it every time I try to open word?


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    #4
    RKinner

    RKinner

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    Can you give me the exact wording of the message?


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    #5
    badabingbadaboom

    badabingbadaboom

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    Can you give me the exact wording of the message?

    juwmyf.jpg

     

    (pic)

    I can't click on anything expect close and the x button and this shows up whenever I click on any microsoft office program


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    #6
    RKinner

    RKinner

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    The fix I found for this says to reboot then start Word.  Let it work on its update for about 10 minutes then it will get it out of its system and not bother you any more.


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