My son has just shown me his laptop and the problems he is having upon boot up.
He presses the 'on' button and immediately a blue screen appears asking for his password. It has his email address and a blank password space underneath. He is unable to click in the password space to put a password in, and when he does try to do this, a further screen falls from the top and covers this page up. Now he is looking at what would be his desktop page, but he is still unable to click on anything for it to work. He can turn the laptop on and off but this is the problem he is having every time.
There doesn't seem to be any time to click on anything before the password page appears on the screen. I have tried CTRL-ALT-DEL and CTRL-ENTER but nothing happens.
Would you be able to help me with this?