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HP620 laptop not responding, freezing, flashing, going really slow [So


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#76
pumpkinace

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Hi Bruce1270

I always update automatically and doubled checked to make sure this was happening and all the boxes are checked.I have tried for a couple of hours now to install the most recent updates and I am getting an error.  I have looked at the help options but I am not able to get the notification up that it is saying I need ??  The error is 80243004  I haven't gone any further with your other suggestions I thought I should get this sorted out first.  The last updates were 4 & 5th April 2016, any suggestions please? Dawn


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#77
Bruce1270

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Hi Pumpkinace

Try this and let me know if it installs the updates.


1.In the notification area, at the far right of the taskbar, click the Show hidden icons button, and then click Customize.

7704e102-acb8-40b0-b28e-0bbcba515daf_57.
Show hidden icons button

Show hidden icons button in the notification area

2.In Notification Area Icons, under Icons, scroll down to find Windows Update, click the drop-down list next to it, click Show icon and notifications, and then click OK.

3.Go to Windows Update and check for updates again.
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#78
pumpkinace

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Hi Bruce1270

I tried all the things you advised yesterday before I posted.  I have been trying for about 4 hours today and at last I have finally managed to get the updates installed.  Don't know what was wrong as I hadn't changed anything.  I keep up to date with installs etc and do run my malwarebytes regularly which is why I was so upset when something did get in.  It may have been from the hard drive that was corrupt or it could have been the infection that corrupt the hard drive, will never know.  The funny thing is I tell all my family to watch what they click on and what they install and it is always mine that seems to get the problem!  It could be that I am on Windows 7 professional and the rest of my family are on home or normal editions???  I have also installed the other 2 items of software you advised thank you.  I have paid for Malwarebytes and run this regularly so hopefully I should be ok going forward.  I still have some programmes installed eg. ERUNT, NTREGOPT, procexp.exe and Revo Uninstaller should these have gone?  The delfix log has disappeared so will look for this and post shortly. 


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#79
pumpkinace

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Cant find the log for the delfix can I run it again or will it cause an issue? I did run it as requested yesterday and a log was raised.  I have done a search and the computer couldn't find the download nor the log so I have downloaded it again but havent run it yet until you say its ok. 


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#80
Bruce1270

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Hi pumpkinace
 

I have been trying for about 4 hours today and at last I have finally managed to get the updates installed.


Phew! That's a long time but glad you got it sorted. :)

The Delfix log may be at C:\Delfix.txt. Double click to open it and post the results. As Delfix removes tools and files it wouldn't show anything if run again.

Delfix should remove most of the tools used during the disinfection process. If you don't wish to keep any others e.g. revo uninstaller, process explorer (these are perfectly safe tools to keep and use) you can remove these through add/remove programs.

Thanks.
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#81
pumpkinace

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Hi Bruce1270

 

You're on early today.  Yes it was in there, so why didn't my search find it???  Anyways here are the results.  Many thanks.

 

# DelFix v1.012 - Logfile created 06/04/2016 at 21:55:03
# Updated 04/03/2015 by Xplode
# Username : da - DAWNGREENAWAY
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\SecurityCheck
Deleted : C:\Users\da\Desktop\FRST-OlderVersion
Deleted : C:\Users\da\Desktop\FRST.exe
Deleted : C:\Users\da\Desktop\FSS.exe
Deleted : C:\Users\da\Desktop\SecurityCheck.exe
Deleted : C:\Users\da\Downloads\adwcleaner_4.208.exe
Deleted : C:\Users\da\Downloads\adwcleaner_5.033.exe
Deleted : C:\Users\da\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\da\Downloads\Extras.Txt
Deleted : C:\Users\da\Downloads\JRT.exe
Deleted : C:\Users\da\Downloads\OTL.Txt
Deleted : C:\Users\da\Downloads\OTL(1).exe
Deleted : C:\Users\da\Downloads\OTL.exe
Deleted : C:\Users\da\Downloads\TFC.exe
Deleted : C:\Users\da\Documents\Downloads\adwcleaner_4.208(1).exe
Deleted : C:\Users\da\Documents\Downloads\adwcleaner_4.208(2).exe
Deleted : C:\Users\da\Documents\Downloads\OTL.Txt
Deleted : C:\Users\da\Documents\Downloads\TFC.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #1200 [Windows Update | 03/16/2016 12:00:21]
Deleted : RP #1202 [Revo Uninstaller's restore point - Trusteer Endpoint Protection | 03/19/2016 21:57:49]
Deleted : RP #1203 [Removed Rapport | 03/19/2016 21:59:28]
Deleted : RP #1204 [Windows Update | 03/20/2016 19:49:44]
Deleted : RP #1205 [Garmin Express | 03/20/2016 20:02:10]
Deleted : RP #1206 [Garmin Express | 03/20/2016 20:08:52]
Deleted : RP #1207 [HPSF Applying updates | 03/22/2016 20:26:32]
Deleted : RP #1209 [Installed HP Webcam Driver | 03/22/2016 20:28:56]
Deleted : RP #1210 [HPSF Applying updates | 03/22/2016 20:32:33]
Deleted : RP #1211 [Installed Realtek Ethernet Controller All-In-One Windows Driver | 03/22/2016 20:32:53]
Deleted : RP #1213 [Installed HP Webcam Driver | 03/22/2016 20:35:11]
Deleted : RP #1214 [Removed Rapport | 04/04/2016 19:45:36]
Deleted : RP #1215 [Removed Rapport | 04/04/2016 19:46:31]
Deleted : RP #1216 [Removed Rapport | 04/04/2016 19:47:01]
Deleted : RP #1217 [Removed Rapport | 04/04/2016 19:47:34]
Deleted : RP #1218 [Windows Update | 04/04/2016 19:48:57]
Deleted : RP #1220 [Restore Point Created by FRST | 04/04/2016 21:23:46]
Deleted : RP #1221 [Removed Java™ 6 Update 37 | 04/05/2016 13:20:44]
Deleted : RP #1222 [Removed PC Connectivity Solution | 04/05/2016 13:26:58]
Deleted : RP #1223 [Removed Rapport | 04/05/2016 13:27:51]
Deleted : RP #1224 [Removed Java 8 Update 77 | 04/05/2016 14:01:10]
Deleted : RP #1226 [Restore Point Created by FRST | 04/06/2016 18:40:27]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 


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#82
Bruce1270

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Hi Pumpkinace

I'm UK based so it's 7 o clock at night here. :)

Delfix has removed what it can successfully so all looks good.

Best wishes

Bruce.
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#83
pumpkinace

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Brilliant thank you so much x


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#84
Bruce1270

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Your most welcome. :)
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#85
Bruce1270

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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