[redsox1]

Sorry, wrong box. Anyhow it keeps shutting down. HELP PLEASE!!

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Hello redsox1,

 

We could do with some more information about the shut downs themselves, when do the shut downs normally happen, when gaming or connected to the internet as two examples, is the computer giving you a BSOD when it shuts down or just shutting off without warning.

 

38ºC is not hot for a notebook but fwiw Speedfan is more accurate when used with desktop computers as notebook MBs do not have the same thermal sensors + OEM software can cause anomalous readings, to help with making sure the notebook is running as cool as possible take a look at the HP article here

[phillpower2]

Hello redsox1,

 

We could do with some more information about the shut downs themselves, when do the shut downs normally happen, when gaming or connected to the internet as two examples, is the computer giving you a BSOD when it shuts down or just shutting off without warning.

 

38ºC is not hot for a notebook but fwiw Speedfan is more accurate when used with desktop computers as notebook MBs do not have the same thermal sensors + OEM software can cause anomalous readings, to help with making sure the notebook is running as cool as possible take a look at the HP article here

[redsox1]

It happens without warning,at any time. I'm not a gamer, so it's just when connected to the internet, or trying to. No BSOD. OP? Don't see a "follow this topic", only "unfollow this topic". Also get a lot of "recover webpage". and IE closing. Is this related?

[phillpower2]

Sounds more like a driver or a security software issue than a hardware or Windows problem, see below;

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

You are already shown to following your thread thanks 

[redsox1]

Ran it. Where do I find the URL to send? Not too puter savvy. Sorry!

[phillpower2]

No worries, please see the attachment below;

 

 

[redsox1]

Didn't see anything like that.

[redsox1]

I do hear a faint pop when it goes.

[phillpower2]

Apologies for the delayed reply 

 

Can you run Speccy, grab a screenshot of the results page and attach it to your next reply, we will hopefully be able to guide you from there;

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

[redsox1]

Don't have all that in 8.1, at least I can't find it. http://speccy.pirifo...ltMNK18dOZtKYLX copied that

[phillpower2]

Link not working I`m afraid 

 

Are you running the test and then copying the results url, see if the info here helps any.

 

  missed a bit 

 

To publish a Speccy profile to the Web:

1. In Speccy, click File, and then click Publish Snapshot.
2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

[redsox1]

I can do that, but then how do I find the clipboard to send it? Sorry so stupid!

[redsox1]

Now "enter" key not working

[phillpower2]

Come back to the Enter key if needs be but if you have a USB keyboard use that if you need a keyboard meanwhile.

 

Run Speccy, when completed, click on File, select publish snapshot, proceed = yes, select open in browser, left click on the url to highlight it, right click to copy the url, in the dialogue input (reply) box here right click and then select paste from the drop down box. 

[redsox1]

When I right click here, it doesn't give me the option to paste.