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Removal instructions for Native Info

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is Native Info?

The Malwarebytes research team has determined that Native Info is a browser hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is effected by Native Info?

This is how the first screen of the installer looks:

main.png

And you may see these browser extensions/add-ons:

warning2.png

warning1.png
Firefox disables the unsigned Extension

and this entry in your list of installed programs:

warning4.png

How did Native Info get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Native Info?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Native Info?
  • No, Malwarebytes Anti-Malware removes Native Info completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Native Info hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Possible signs in FRST logs:
 BHO-x32: Native Info -> {2b1d98bf-53a2-4851-b6cd-10b31baa9b96} -> C:\Program Files (x86)\Native Info\Extensions\2b1d98bf-53a2-4851-b6cd-10b31baa9b96.dll [2016-02-10] ()
 FF Extension: Native Info - C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\Extensions\[email protected] [2016-02-10] [not signed]
 C:\Program Files (x86)\Native Info

Native Info (HKLM-x32\...\Native Info) (Version: 2.0.5884.40155 - Native Info) <==== ATTENTION
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Native Info
       Adds the file 7za.exe"="2/11/2016 12:07 AM, 536064 bytes, A
       Adds the file Uninstaller.exe"="2/11/2016 7:18 AM, 374632 bytes, A
    Adds the folder C:\Program Files (x86)\Native Info\Extensions
       Adds the file 2b1d98bf-53a2-4851-b6cd-10b31baa9b96.dll"="2/10/2016 3:32 PM, 145608 bytes, A
       Adds the file [email protected]"="2/10/2016 2:33 PM, 9713 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions
       Adds the file [email protected]"="2/10/2016 2:33 PM, 9713 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}]
       "(Default)"="REG_SZ", "INativeInfoBHO"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}\ProxyStubClsid32]
       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}\TypeLib]
       "(Default)"="REG_SZ", "{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}"
       "Version"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}\1.0]
       "(Default)"="REG_SZ", "NativeInfoIEClientLib"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}\1.0\0\win32]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Native Info\Extensions\2b1d98bf-53a2-4851-b6cd-10b31baa9b96.dll"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}\1.0\FLAGS]
       "(Default)"="REG_SZ", "0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}\1.0\HELPDIR]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Native Info\Extensions"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}]
       "(Default)"="REG_SZ", "Native Info"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}\InprocServer32]
       "(Default)"="REG_SZ", "C:\Program Files (x86)\Native Info\Extensions\2b1d98bf-53a2-4851-b6cd-10b31baa9b96.dll"
       "ThreadingModel"="REG_SZ", "Apartment"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}\Programmable]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}\TypeLib]
       "(Default)"="REG_SZ", "{c3b4a1b5-fa4f-456a-b946-a6e1753629ed}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}\Version]
       "(Default)"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2}]
       "(Default)"="REG_SZ", "1"
       "{B853E835-9F24-4F4B-B55C-E554D15CCCD2}"="REG_SZ", "{B853E835-9F24-4F4B-B55C-E554D15CCCD2}"
       "1"="REG_SZ", ""
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}]
       "(Default)"="REG_SZ", "6381b7f3-d44d-440a-b301-c68e325b11e6"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}]
       "(Default)"="REG_SZ", "INativeInfoBHO"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}\ProxyStubClsid32]
       "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{A64D7C14-830E-4D15-93A5-790A5983570C}\TypeLib]
       "(Default)"="REG_SZ", "{C3B4A1B5-FA4F-456A-B946-A6E1753629ED}"
       "Version"="REG_SZ", "1.0"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}]
       "(Default)"="REG_SZ", "Native Info"
       "NoExplorer"="REG_DWORD", 1
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Native Info]
       "DisplayIcon"="REG_SZ", ""C:\Program Files (x86)\Native Info\uninstaller.exe""
       "DisplayName"="REG_SZ", "Native Info"
       "DisplayVersion"="REG_SZ", "2.0.5884.40155"
       "EstimatedSize"="REG_DWORD", 1041
       "HelpLink"="REG_SZ", "mailto:[email protected]"
       "InstallDate"="REG_SZ", "20160211"
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Native Info"
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "Publisher"="REG_SZ", "Native Info"
       "QuietUninstallString"="REG_SZ", ""C:\Program Files (x86)\Native Info\uninstaller.exe""
       "UninstallString"="REG_SZ", ""C:\Program Files (x86)\Native Info\uninstaller.exe""
       "URLInfoAbout"="REG_SZ", "http://www.usenativeinfo.com/support"
       "URLUpdateInfo"="REG_SZ", "http://www.usenativeinfo.com"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\NativeInfo]
       "cg"="REG_SZ", "6381b7f3-d44d-440a-b301-c68e325b11e6"
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/11/2016
Scan Time: 9:32 AM
Logfile: mbamNativeInfo.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.02.11.01
Rootkit Database: v2016.02.08.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363823
Time Elapsed: 5 min, 36 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
PUP.Optional.Yontoo, C:\Users\{username}\Desktop\NativeInfo.exe, 1944, Delete-on-Reboot, [e18c4916316868ce838615d7e51c8f71]

Modules: 0
(No malicious items detected)

Registry Keys: 12
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{2b1d98bf-53a2-4851-b6cd-10b31baa9b96}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\TYPELIB\{c3b4a1b5-fa4f-456a-b946-a6e1753629ed}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{c3b4a1b5-fa4f-456a-b946-a6e1753629ed}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{c3b4a1b5-fa4f-456a-b946-a6e1753629ed}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{2B1D98BF-53A2-4851-B6CD-10B31BAA9B96}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{2B1D98BF-53A2-4851-B6CD-10B31BAA9B96}, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2}, Quarantined, [0d60e7786b2e9e9874e9c0b13dc51be5], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{B853E835-9F24-4F4B-B55C-E554D15CCCD2}, Quarantined, [0d60e7786b2e9e9874e9c0b13dc51be5], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Quarantined, [2a43233cb2e78fa773ee106111f1f40c], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Quarantined, [2a43233cb2e78fa773ee106111f1f40c], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\NativeInfo, Quarantined, [88e52936831678bef4f0a941da28a45c], 
PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Native Info, Quarantined, [bfae7ee13d5cbb7bc51ebe2c9c6644bc], 

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info, Quarantined, [44292c3322770432ae186486fa089070], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info\Extensions, Quarantined, [44292c3322770432ae186486fa089070], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Temp\Native Info, Quarantined, [d19c63fc5742f541ecdb2bbf7989d729], 

Files: 7
PUP.Optional.Yontoo, C:\Users\{username}\Desktop\NativeInfo.exe, Quarantined, [e18c4916316868ce838615d7e51c8f71], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Local\Temp\Native Info\Setup.exe, Quarantined, [294485da8e0bf5418189bc30aa57d22e], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info\Extensions\2b1d98bf-53a2-4851-b6cd-10b31baa9b96.dll, Quarantined, [36371a45bcdd36008dd583ed2ed4ee12], 
PUP.Optional.Yontoo, C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profile}.default\extensions\[email protected], Quarantined, [cca11a45970260d60ad59f4b53af05fb], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info\7za.exe, Quarantined, [44292c3322770432ae186486fa089070], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info\Uninstaller.exe, Quarantined, [44292c3322770432ae186486fa089070], 
PUP.Optional.Yontoo, C:\Program Files (x86)\Native Info\Extensions\[email protected], Quarantined, [44292c3322770432ae186486fa089070], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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