[batpark]

Using my Dell desktop pc with W8.1, I received an uninvted pop-up from a One System Care Cleanup company (with an 800 number) telling me that “3148 items are slowing your PC experience” and that my pc can be “cleaned up” for a “guaranteed money back” fee.

 

In fact, I <have> noticed a slowdown in the pc's response.

 

I suspect I should ignore this notice and not accept the “clean up.”. Am I right?

 

What <should> I be doing?

 

Thanks. …. batpark

 

 

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Best Answer

Hello batpark,

 

Anything like this needs the expertise of the malware removal staff, see GTG malware redirection information if you will and good luck 

 

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[phillpower2]

Best Answer

Hello batpark,

 

Anything like this needs the expertise of the malware removal staff, see GTG malware redirection information if you will and good luck 

 

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[phillpower2]

Just noticed that RKinner has previously pointed you in the right direction in your thread here so you already know the way 

Edit;

 

Member now receiving assistance on Malware Removal forums here