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Gamecom 788 not recognized anymore


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#1
War Man

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For nearly 2 years, my gamecom 788 headset has worked well with my 64 bit Windows 7 computer until just a couple days ago, where it is now an unrecognized usb device. I tried to install the official driver for the headset and while that worked for a day, the next day it resorted back to not being recognized. I tried the various methods here except for the regedit one(can't find regedit anyway), and none of them worked. I may have also done some other stupid stuff that might possibly mess up my computer. I even tried plugging it to different USB ports.

 

I don't know if it is my headset malfunctioning, usb port problem(it's not like I routinely plug it in and out on a daily basis, I just kept it plugged in on my computer until this started happening) or some other problem. I just don't know how to fix this.

 

Thanks for any help in advance.


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#2
phillpower2

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Hello War Man,

 

Have you tried reverting back to a system restore point that is before the issue started, if yes and no joy I would suggest that if at all possible you try the headset on an alternative computer to see if it works ok there.

 

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#3
War Man

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That is what I forgot to mention, yes I tried that and it didn't work(system recovery did not fully work though so I may have some other computer problem). Also tried to do it on my windows 8 laptop, but that didn't work either(but it never worked on my laptop even before I had this problem). Tried it on my brother's windows 10 PC, but it is unrecognized(doesn't have driver though)

 

I hope I don't have to get a new headset.


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#4
phillpower2

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Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

Polite reminder

 

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#5
War Man

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http://speccy.pirifo...7gjELxV4NryZVW1


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#6
phillpower2

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The software for the headset is on the HDD but it is not shown to be installed;

 

GameCom780.exe
Process ID: 1856
User: SEAN
Domain: SEAN-PC
Path: C:\Program Files\Plantronics\GameCom 780 & 788\GameCom780.exe
Memory Usage: 8.04 MB
Peak Memory Usage: 8.04 MB
 

Any present audio is being provided by the GTX 550Ti add on video card;

 

Audio
NVIDIA High Definition Audio
 
You should worry more about hard drive failure than the non working headset;
 
Storage
Hard drives
ST31000528AS ATA Device
Manufacturer: Seagate
Form Factor: 3.5"
Heads: 16
Cylinders: 121,601
Tracks: 31,008,255
Sectors: 1,953,520,065
SATA type: SATA-II 3.0Gb/s
Device type: Fixed
ATA Standard: ATA8-ACS
Serial Number: 6VP9A16F
Firmware Version Number: CC46
LBA Size: 48-bit LBA
Power On Count: 4946 times
Power On Time: 392.9 days
Speed: 7200 RPM
Features: S.M.A.R.T., AAM, NCQ
Max. Transfer Mode: SATA II 3.0Gb/s
Used Transfer Mode: SATA II 3.0Gb/s
Interface: SATA
Capacity: 931 GB
Real size: 1,000,204,886,016 bytes
RAID Type: None
S.M.A.R.T
Status: Warning

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#7
War Man

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How do I fix this? Don't want to use my monitor speakers forever.


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